Smith Motor Sales of Haverhill Inc

Worst experience I just recently but a ml350 and took it here for an oil change I had a Lexus RX before and whenever I took it to get an oil change they would check ev I just recently but a ml350 and took it here for an oil change I had a Lexus RX before and whenever I took it to get an oil change they would check everything on the car at not extra cost and I used to pay 1/3 of the fraction that I pay here. I was very surprised that I pay $176 only for an oil change and they wouldn't check if I need any other maintenance on my car unless I pay them for it. I am very disappointed and would never bring my car there again. More

Great visit to SmithMotors THre Service advisor, Dave, was excellent. He had everything line up for me including a loaner car. The made sure I understood what was going to be d THre Service advisor, Dave, was excellent. He had everything line up for me including a loaner car. The made sure I understood what was going to be done and the cost of the repair. More

Service I walked into the service dept, at 230 on a Wednesday afternoon the service advisor was seated in the tv area. I finally was asked if i needed anythin I walked into the service dept, at 230 on a Wednesday afternoon the service advisor was seated in the tv area. I finally was asked if i needed anything about 10minutes of standing there. I was asked if I had an appointment which I did not but explained that I could leave it and pick up at a later time. I was told he wouldn't be able to look at it until next week which I did not have a problem with. We went to my car and I explained the problem. The service advisor basically could not be bothered with me or my car. I have been a Mercedes owner for over 30 years, I own 3 now , I normally go to flagship motors but was in the area so decided to try Smith. The worst customer service I have ever witnessed and will never go back. More

Systems not working Turned out there are two batteries in the car and both needed charging. No other issues were found. Both batteries were recharged by the dealer. Turned out there are two batteries in the car and both needed charging. No other issues were found. Both batteries were recharged by the dealer. More

Love my car I was referred to Brockton by a friend and after meeting him I understand why my friend was so adiment about me going to see him. Brocktons knowledge I was referred to Brockton by a friend and after meeting him I understand why my friend was so adiment about me going to see him. Brocktons knowledge of the product and his desire to get you the car you want at the price you want was very refreshing. Thanks again! More

Extremely pleased with our experience at Smith Motors We visited several Mercedes dealerships and Smith was BY FAR the best. Randy Wheeler was fantastic to work with...very friendly and knowledgeable. Buy We visited several Mercedes dealerships and Smith was BY FAR the best. Randy Wheeler was fantastic to work with...very friendly and knowledgeable. Buying a car can be a painful experience. This was the first time that the entire deal was a pleasure from start to finish. Very highly recommend this dealership. More

Best service and easy purchase! Dealt with Craig Tedeschi in Service, who is extremely knowledgeable mechanically and very personable. Then decided to purchase a newer Mercedes and Dealt with Craig Tedeschi in Service, who is extremely knowledgeable mechanically and very personable. Then decided to purchase a newer Mercedes and that was a enjoyable process with no pressure,, just lots of great information to make us happy customers. A service appointment that got us into a Certified pre-owned vehicle. More

Well done!!! From the time we called until the work was complete staff was professional, friendly; so easy to deal with. We have bought 2 Mercedes from Smith and h From the time we called until the work was complete staff was professional, friendly; so easy to deal with. We have bought 2 Mercedes from Smith and have never had any problems. More

Excellent Customet Service! After going to another dealership and being treated like garbage I came to Smith auto and felt like family ! Best Mercedes dealer in New England ! J After going to another dealership and being treated like garbage I came to Smith auto and felt like family ! Best Mercedes dealer in New England ! Jeffrey was wonderful great salesman! More

Terrific Sales staff exceeded my expectations. Went above and beyond to accommodate me. This is my 6th vehicle I purchased from this dealer and 3rd from this Sales staff exceeded my expectations. Went above and beyond to accommodate me. This is my 6th vehicle I purchased from this dealer and 3rd from this salesman. They treat me so well I can image purchasing from anywrlhere else. More