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Smithtown Toyota

Smithtown, NY

4.8
1,194 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,194 reviews

January 20, 2023

Everyone was very welcoming and helpful. I was able to drive off in a brand new truck within 2 hours. Chad was a great knowledgeable sales person. More

by holly.helfrich
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad
Jan 24, 2023 -

Smithtown Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Smithtown Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 03, 2023

Louis Bilous was awesome! ! Made purchasing Toyota 4Runner so easy - went over everything in great detail and was wonderful to work with! Highly recommend! More

by happytoyotacustomer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Smithtown Toyota responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Louis's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

January 03, 2023

woo I can't believe I deal incredible experience the treatment they gave me at Toyota Smithtown but actually my friend Chad works at that dealer and he is a car salesman who treats you like family thank More

by Nellyville51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad chez
Jan 03, 2023 -

Nellyville51 responded

Jan 3, 2023 Nellyville51 woo I can't believe I deal incredible experience the treatment they gave me at Toyota Smithtown but actually my friend Chad works at that dealer and he is a car salesman who treats you like family thanks for giving me the Camry of my dreams or the tundra you gave me in 2017 can be compared with this camry brother thanks for treating me so well I recommend to my Latino friends and all the people who read this post go to buy a car from Toyota Smithtown Toyota ask for chad he has the best experience also he was sales manager at riverhead toyota but he came to Smithtown for better treatment

Jan 05, 2023 -

Nellyville51 responded

Reviews Profile & Settings Smithtown Toyota 5 out of 5 Stars Jan 3, 2023 Nellyville51 woo I can't believe it was an incredible experience the treatment they gave me at Toyota Smithtown but actually my friend chad works at that dealer and he is a car salesman who treats you like family thank you for giving me the Camry of my dreams or the tundra you gave me In 2017 you can compare with this camry brother thanks for treating me so well I recommend to my Latino friends and all the people who read this post come to buy a car from Toyota Smithtown Toyota ask for chad he has the best experience also he was sales manager in riverhead Toyota but he came to Smithtown for better treatment Smithtown Toyota responded PUBLICLY on 1/05/23 1:52 PM Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239 SEND RESPONSE Employees Worked With Chad chez Reason for Visit Sales (New) Price Transparency Trade-in Experience Purchase Time Finance Experience Recommended Yes DELETE REVIEWEDIT REVIEW Smithtown Toyota 5 out of 5 Stars Jan 3, 2023 Nellyville51 woo I can't believe I deal incredible experience the treatment they gave me at Toyota Smithtown but actually my friend Chad works at that dealer and he is a car salesman who treats you like family thanks for giving me the Camry of my dreams or the tundra you gave me in 2017 can be compared with this camry brother thanks for treating me so well I recommend to my Latino friends and all the people who read this post go to buy a car from Toyota Smithtown Toyota ask for chad he has the best experience also he was sales manager at riverhead toyota but he came to Smithtown for better treatment

January 03, 2023

woo I can't believe it was an incredible experience the treatment they gave me at Toyota Smithtown but actually my friend chad works at that dealer and he is a car salesman who treats you like family thank More

by Nellyville51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad chez
Jan 05, 2023 -

Smithtown Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Jan 05, 2023 -

Nellyville51 responded

Thank you somuch really appreciate

December 31, 2022

I had a great experience with Toyota Smithtown. Chad was my salesman and he was extremely professional. I typically don’t like dealing with salesmen but Chad didn’t play games, he was transparent a More

by Devin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Echezuria
Jan 04, 2023 -

Smithtown Toyota responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 29, 2022

Great experience at Smithtown Toyota. Seamus is the MAN. He was patient and informed. I could not ask for a better experience. Everything was delivered as promised. More

by Mario
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seamus Carey
Dec 01, 2022 -

Smithtown Toyota responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 29, 2022

We have been buying cars from this dealership for over 30 years. They are so pleasant and helpful. Mike Bourne was our salesman and showed patience and consideration when explaining all the wonderful Toyota More

by Laxmom20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Payton
Dec 01, 2022 -

Smithtown Toyota responded

Thank you for your loyalty to our dealership and for taking the time to write this review! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 27, 2022

I had a wonderful experience at Smithtown Toyota. From the time I walked in to the time I left the dealer. I worked with Seamus and He was great. He helped me get exactly what I wanted within a reaso More

by Danarotondo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seamus Carey
Nov 29, 2022 -

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 15, 2022

Louis Bilous was a friendly and professional sales rep. We felt confident he had our best interests at heart and we’re very pleased with our new purchase. More

by jnttm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Smithtown Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 04, 2022

l would not buy or service a auto due to the fact the service department charge $170 to check engine lite when called at first there was no fee these people take advantage of young girls More

by annbarbieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larisa Racenis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Smithtown Toyota responded

Thank you for letting us know about your experience. I apologize if there was any misunderstanding regarding our pricing when you called prior to your visit. I spoke with the Service Advisor that assisted you and she informed me that she explained the diagnostic charge to you in person when you dropped the vehicle off. She let you know that it was your decision whether you would like to move forward or not and she told you how much the diagnostic charge would be if you chose to proceed. You decided to go ahead with the work and you were charged the amount that was discussed when you dropped your vehicle off. Please let me know if you do not have the work order and estimate that you signed when you came in and I will provide you with a copy of it. If you have any questions or if you would like to discuss this in further detail, please reach out to me directly at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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