Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smithtown Volkswagen
St James, NY
2,389 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,389 reviews
June 11, 2026
Jasmine and the office manager have been amazing and I can’t thank them enough can’t thank them enough More
by Gsmokler10
Verified Customer
June 07, 2026
Joe did a great job selling us a pre-owned VW Tiguan. My son loves his new car. My son loves his new car. More
by SCARLATAMD
Employees Worked With
June 04, 2026
Joseph went above and beyond to get me in another car after having some issues with a previous Volkswagen. Went in for a service and drove home in a new car. All departments are friendly, not pushy and d after having some issues with a previous Volkswagen. Went in for a service and drove home in a new car. All departments are friendly, not pushy and do everything they can to work with you. Highly recommend! More
by tshaw2985
June 04, 2026
It was a pleasure dealing with Jacob, he was able to answer questions clearly and treated me well. answer questions clearly and treated me well. More
by thevollmers2
Employees Worked With
June 02, 2026
After a nightmare experience at a private shop, the folks at Smithtown VW went above and beyond to help me get my 2016 GTI running in top condition. I am very thankful for their time and efforts, which were at Smithtown VW went above and beyond to help me get my 2016 GTI running in top condition. I am very thankful for their time and efforts, which were exceptional. In particular, Phil Dellisola (service advisor) and Justin Lenski (Technician) were kind, knowledgable, and accommodating to my needs at every step of the process. More
by nicu337
Employees Worked With
Phil Dellisola, Justin Lenski
June 02, 2026
Great service experience! . Jamie kept me informed throughout the service process. Professional, informative, and friendly. . Jamie kept me informed throughout the service process. Professional, informative, and friendly. More
by rpichtech
June 01, 2026
Everyone was professions and courteous and vehicle was done in an appropriate amount of time. done in an appropriate amount of time. More
by jgyankee0437
Employees Worked With
May 30, 2026
Jasmine was super helpful and had my EV fixed within two days. Kept me up to date and was easy to reach. days. Kept me up to date and was easy to reach. More
by Hojobones
Employees Worked With
May 30, 2026
I bought my 2018 Passat SEL from this dealer, and even though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 201 though there are VW dealers very close to me in Brooklyn, I drive the approximate 50 miles each way to Smithtown Volkswagen for my service. My 2018 warranty has expired, but I drive the approximate 100 miles back and forth to Smithtown Volkswagen because their customer service is far and beyond what I have experienced with any other car dealer. Jamie my customer service rep deserves special mention for his exceptional people skills, and Evan, VW's master mechanic who's knowledge and skill is amazing, and even though he did not work on my Passat this time, greeted me in the service area and took the time to answer the few performance questions I had. My original salesman Adam was off on the Thursday I had my service appointment, otherwise Adam always greets me when I'm there and keeps me informed on what's new, deals, leases, and specials. My Passat is running as good as it did when brand new thanks to Smithtown's excellent care, and I appreciate the TLC that I have received over the years that keeps my Passat reliable and running well. More
by legalese4u
