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Smithtown Volkswagen

St James, NY

Overview
Employees
Reviews
Vehicles
4.5
1,861 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve. Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today. At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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530 Jericho Turnpike

St James, NY

11780

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Showing 1,861 reviews

April 17, 2024

Excellent customer service. Noah and Nick were extremely attentive to my needs and were very helpful. More

by ajm3174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share about your experience! We are happy to hear that Noah and Nick were able to assist you.

Helpful
April 16, 2024

Another fast visit. Thanks to all staff and management. You will have all my future business! More

by Ex bronco owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Smithtown Volkswagen responded

That's fantastic to hear! We're thrilled that you had such a positive experience with us. Our team is committed to providing efficient service and ensuring every visit is smooth and satisfying. We can't wait to welcome you back for your future needs! If you have any questions or need assistance in the meantime, feel free to reach out.

Helpful
April 15, 2024

Quick, friendly, complete service. Nice waiting room with coffee bar. No surprises, competitive prices. Thanks. More

by VARSCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Smithtown Volkswagen responded

We're delighted to hear about your positive experience with us. Providing quick, friendly, and comprehensive service is our priority, and we're glad we could meet your expectations. It's great to know that you enjoyed our waiting room amenities and found our prices competitive. Thank you for choosing us, and we appreciate your feedback. If you have any further needs or questions, don't hesitate to reach out.

Helpful
April 14, 2024

Dealer contacted Me about recall and scheduled service for a convenient time - got first appointment of the day - all done in around an hour - recall for ECM program and replace boot around gear shift. Gr More

by DAVIDJOHNFRANK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 15, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your recent experience with us. We're pleased to hear that our team efficiently handled your recall service and provided you with a convenient appointment time. It's fantastic to know that you found our service to be quick and satisfactory. We appreciate your positive feedback on our complementary amenities and will certainly consider your suggestion regarding expanding our showroom inventory. As for the ID Buzz, we'll certainly keep you updated on its availability. Thank you again for choosing us, and we look forward to serving you in the future.

Helpful
April 13, 2024

Great experience, went in to get an oil change. Got an oil change and tires rotated at reasonable cost. Very helpful. More

by LIZBROGAN530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We're pleased to hear about your positive experience and we look forward to serving you again soon!

Helpful
April 10, 2024

They work with you. They are very friendly. They are very help full They also got me a great deal More

by melissam3015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasper
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Apr 10, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review, Melissa! We appreciate your kind words and look forward to seeing you again soon!

Helpful
April 10, 2024

Noah Was Very Professional! ! And he Reassured Me he Would take Care Of My Concerns! Everyone Was Very Friendly in Smithtown!! More

by CHEFRICHARDDESMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your positive experience with Noah and our team at Smithtown Volkswagen! We're delighted to hear that Noah provided you with professional service and reassured you regarding your concerns. It's great to know that you found everyone to be friendly during your visit. We appreciate your feedback and look forward to serving you again in the future.

Helpful
April 10, 2024

Very pleasant and professional . Was happy with their professionalism. I would definitely recommend them. Very happy! More

by sitowitzbarbara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Murphy
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Apr 10, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your recommendation and look forward to seeing you again soon!

Helpful
April 09, 2024

Extremely disappointed in the Sales Department. Leased a new ID4 having problems with water leaks and electrical damage within the first week. First leak was due to missing grommet and the second More

by SP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike DiMaria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jhon Jaramillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Smithtown Volkswagen responded

Thank you for sharing your concerns with us. We apologize for the issues you've encountered with your new ID4 and the challenges in communication with our Sales Manager. Rest assured, we take your feedback seriously and are working diligently to address the water leaks, electrical damage, and parts availability concerns. Your satisfaction and safety are our top priorities, and we appreciate your patience as we work to resolve these issues promptly.

Helpful
April 07, 2024

Great service, friendly people. Not too long wait time when i did and oil change on my car. Thank you guys! More

by minelinehorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Shifrin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhon Jaramillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Smithtown Volkswagen responded

Thank you for visiting us! We appreciate your five-star review and we look forward to seeing you again soon!

Helpful
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