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Smythe Volvo

Summit, NJ

5.0
6,401 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,401 reviews

November 13, 2020

Many years ago I bought my first Volvo from Smythe. I returned to them because of the quality of service and their products. This time they went above and beyond anything I’ve experienced in 50 years of More

by mtalape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Steiman, Sam Shehata
Nov 16, 2020 -

Smythe Volvo responded

This is a great recommendation. We appreciate your loyalty and this strong review.

November 13, 2020

I had a wonderful experience at Smythe Volvo. Jesus Garcia was extremely helpful and was able to answer all my questions. Extremely patience and gracious. More

by emsmith259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Smythe Volvo responded

Great to hear. Jesus is patient and gracious and thank you for saying so.

November 12, 2020

Just took delivery of an incredible 2021 S60. Everyone I dealt with at Smythe were fantastic with no sales pressure and a lot of patience More

by Kevin M
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Nolfi, Shaun Hayes, Francine O'Donnell, Sam Shehata
Nov 16, 2020 -

Smythe Volvo responded

Good news! Thank you for choosing Smythe Volvo and for taking the time share your experience.

November 12, 2020

Brandon was amazing! He was patient and communicated exactly what was going on and even followed up. Smythe Volvo is excellent! I would definitely recommend Smythe to my friends and family. More

by Keresse98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Zimmerman
Nov 16, 2020 -

Smythe Volvo responded

Communication and follow up are two key components in delivering great service. Brandon is excellent at both. Thank you for choosing Smythe Volvo to service you vehicle.

November 12, 2020

Smythe is amazing! I bought a used 2013 XC90 there. So happy with the great Service Team. Reliable and knowledgeable! Hard to find these days! More

by Lucille Nodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers, Dina Thomson
Nov 16, 2020 -

Smythe Volvo responded

We hope you have many safe and happy miles in your X/C90. Our service team will continue to stay focused on providing the best service in the industry. Thank you for this review.

November 12, 2020

This is my first Volvo after driving other luxury brands over the years. The whole sales experience was quick and easy thanks to Shaun and Derick made understanding the details easy ( hope I remember it al More

by ED
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hayes, Emilia Paladino, Francine O'Donnell, Derick Pahor
Nov 16, 2020 -

Smythe Volvo responded

Nice looking Volvo! Welcome to the family. I'm glad our team took good care of you and we look forward to a long and happy relationship as well.

November 12, 2020

This is my first Volvo and I'm very happy with it. The Smythe team thinks of everything to make it easy for the customer. Jesus Garcia was very responsive and stayed in close touch with me throughout th More

by mcfasullo
Recommend Dealer
Yes
Employees Worked With
Jesus Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Smythe Volvo responded

Welcome to the Volvo family. We appreciate your business and this great review.

November 12, 2020

I bought my car from SMYTHE and it was a great experience. I unfortunately did not have a good experience from the service department. It took 25 minutes to check me in and get my loaner car. I More

by VolvoXC90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember his name
Nov 17, 2020 -

Smythe Volvo responded

Hello …… Thank you for your feedback. We’re glad that you were satisfied with the work we performed on your car while we had you in service. We are however sorry to hear that the rest of your experience wasn’t the same. e We would like to make this situation right for you and learn to see how we can improve our people and process. We’ve made a few attempts to discuss this with you. Please reach out to our service and parts director, Regina Krauza so we can make this happen. Her email is rkrauza@smythevolvo.com and she can be reached at 908-273-4203.

November 12, 2020

Brandon patiently troubleshooted a difficult problem, interfaced with Volvo corporate, did a trial test and resolved the problem. Thank you Brandon for your help. Alison More

by alison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben dropped me off at my office. 5 stars, Dina Thomson, Brandon Zimmerman
Nov 16, 2020 -

Smythe Volvo responded

Thank you Alison. Brandon is a true professional. Thank you for taking the time out of your day to post this wonderful review.

November 12, 2020

Dennis was very helpful. I enjoyed meeting and working with him while I received my 10K service maintenance. The luxury service is why we chose Volvo. More

by Emailsoave
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Nov 16, 2020 -

Smythe Volvo responded

Thank you for taking the time to share these kind words about Dennis. Dennis and our whole service team strive to deliver the kind of service you have come to expect.

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