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Smythe Volvo

Summit, NJ

4.9
5,745 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 5,745 reviews

November 09, 2011

Everyone at Smythe Volvo was friendly and courteous. They were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicl More

by martinlwilsonesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Flanagan
Nov 09, 2011 -

Smythe Volvo responded

We appreciate you taking the taking time to let us know about your experience. Our goal is provide all of our customers with the same level of knowledge and customer care that you enjoyed during the purchase process. Good luck with your new Volvo and thank you again for your business.

November 08, 2011

I have been dealing with this group for about 6 years via the purchase of two certified used XC70s. The service shop is uniformly skilled and pleasant to deal with. The salesman I dealt with originally, Tom More

by sethbodner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasa, Tom Rzasa
Nov 08, 2011 -

Smythe Volvo responded

Being family owned for over 45 years, long term relationships are what we strive to cultivate here at Smythe. We are lucky to have you as a valued customer. Thanks again!

November 06, 2011

Doug was a pleasure to work with. I brought the car in for service because of a "low oil" light and not only was that taken care of quickly and efficiently, but when Doug took one look at my tires and hea More

by mstrank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug MacAdam
Nov 08, 2011 -

Smythe Volvo responded

It’s hard to put a dollar value on safety especially when it comes to your family's safety. Our staff takes safety very seriously. I am glad to hear Doug was able to make this a good experience for you. Doug and all the services advisors here at Smythe Volvo are the reason we were ranked number one in customer satisfaction last year. Thank you for taking the time to share your experience in this review.

November 05, 2011

The sales and service departments are always very curteous, knowledgeable and responsive to the customer's needs. They take the extra step to make sure you're happy and satisfied. More

by tepper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom and Robert in Service and Steve in Sales, Stephen Bergamo
Nov 05, 2011 -

Smythe Volvo responded

It is good to see our product knowledge training is paying off. Courtesy is a tool we expect our employees to use at all times. Thank you for expressing your appreciation. We are fortunate to have customers like you.

Nov 05, 2011 -

Smythe Volvo responded

Thank you very much for your kind words. We try to be very sensitive to the needs of our customers. If there is ever anything we can do to improve please let us know. Thank you again.

November 04, 2011

Smythe clearly understands that the customer comes first. They employ staff who are knowledgeable, efficient, professional, and become friends. Top notch experience. Highly recommend this dealer. More

by germ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary, Tom, Nick, Tony, Shawn, Chris, Tony Plesh, Chris Henriksen, Nick Pavano
Nov 04, 2011 -

Smythe Volvo responded

Thank you. This is how we strive to be. We hope to always be able to provide you with a top notch experience. We appreciate the time you took to give us this rating. See you for your next scheduled maintenance.

October 29, 2011

Had a leaky tire and they fixed it asap on an emergency visit even though they were backed up in servicing. They were freiwndly and effecient. More

by Joe V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Oct 29, 2011 -

Smythe Volvo responded

Thank you. Some things you have to drop everything for. It's hard for a customer to plan for a flat tire. I'm glad we were able to get you back on the road. Your feedback makes what we do feel more worthwhile.

October 27, 2011

The seervice team provided great service, very fast and easy. Everyone had a smile on their face and was willing to help in any way. More

by jeffhegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Oct 28, 2011 -

Smythe Volvo responded

Jeff, Thank you for taking the time to give us that review. It's easy to do a good job when we have customers like you.

October 25, 2011

The saleman was patient, friendly, helpful and professional. This is our second Volvo from this dealer. The service is excellent. I was looking at alternative cars from Ford, Jeep & GMC but the lo More

by jreynolds345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rzasza, Tom Rzasa
Oct 27, 2011 -

Smythe Volvo responded

Thank you very much for coming back to Smythe Volvo. We know there are a lot of choices when searching for a new car, and your loyalty to stay with Smythe Volvo is appreciated. We look forward to servicing your new Volvo with the same high standards that brought you back.

October 24, 2011

Internet savvy, do not waste customers time, gave the best price of 5 Dealerships prices requested. I did not enter the Dealership except to pick up the vehicle. More

by akreddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sargat
Oct 24, 2011 -

Smythe Volvo responded

We understand how important your time is, and we appreciate the opportunity you gave us to earn your business. Our sales team at Smythe Volvo always provides our customers with upfront, fair, and transparent pricing. You will find our service department works the same way. To save time when scheduling you first service visit, go to www.smythevolvo.com and submit your request online. Thanks again for chosing Smythe Volvo!

October 18, 2011

Every experience with this dealership and the people who work there has always been pleasant. I would highly recommend this dealership for purchasing and for service. More

by sdumbroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Nick Pavano
Oct 18, 2011 -

Smythe Volvo responded

Thank you for taking the time to say those good words about our business. We will continue to strive to make all your future visits to Smythe Volvo pleasant as well. We'll see you next service.

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