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Smythe Volvo

Summit, NJ

5.0
6,315 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
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40 River Rd

Summit, NJ

07901

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Showing 6,315 reviews

September 08, 2012

Tony was courteous, professional, expedient and accommodating. The mechanic, Brian, was knowledgeable and has a real grasp of Volvo systems. In short, I recommend this dealership and its service More

by Fr. Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Sep 08, 2012 -

Smythe Volvo responded

Thank you for your kind words. Those words could be used to describe any of our staff but especially Brain and Tony. Your recommendation is valuable to us and we appreciate you taking the time to post this survey. We'll see you at your next service.

September 08, 2012

This was my first time dealing with Smythe Volvo. I spoke with Gary when making the appointment for the 22,500 mile service for my wifes 2011 S40. He was very helpful. The process only took about 5 m More

by kbs71955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 08, 2012 -

Smythe Volvo responded

That is the way every service experience should be. Tom and Gary are true professionals and are very aware of the value of our customer’s time. We appreciate your time spent in sending in this outstanding survey. Thank you and we'll see you next service.

September 08, 2012

Smythe Volvo is always thorough in their explanations of issues. The service team is always incredibly friendly and they're very upfront with price. I've never had a bad experience at Smythe. More

by ccotnoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Sep 08, 2012 -

Smythe Volvo responded

Explaining work to be done and price is a very important detail that relieves the stress of having your vehicle serviced. It is a simple concept that we try to always keep in our focus. Thanks for the review - see you next service.

September 08, 2012

The assigned ratings were given because Sean, Tom, and Doug took the time to listen to my problem, properly diagnose the problem, and effectively correct the problem in a cost efficient and timely manner. More

by danhajjar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2012 -

Smythe Volvo responded

We have many great cusotmers and you are right up there at the top. Thank you for your loyalty and years of business. Customers like you make our job a pleasure.

September 08, 2012

Excellent purchasing experience. Would highly recommend this dealer. The staff was cooperative in all phases of the transaction. Looking for to continued business with Smythe Volvo. (Service, sales, part More

by perry.sobel.75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Craig Melquist, Tom Rzasa, Alex Kattwinkel
Sep 09, 2012 -

Smythe Volvo responded

Thank you for your recommendation. We appreciate your patronage and look forward to a great relationship going forward. Enjoy your new XC60!

September 08, 2012

Every time I fix my care at this dealer, there has never been a problem with that repair ever, over 20 years I been going there. More

by tgaluppo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nickolas Pavano, Nick Pavano
Sep 09, 2012 -

Smythe Volvo responded

That is one of our top priorities. Fix the vehicle right the first time. Not only is this an efficient way to run a shop but the real benefit is happy, repeat customers. Thanks for the kind words. We'll see you next time in.

September 07, 2012

The staff was both efficient and professional. I would recommend the service department and the dealership generally to all of my friends. The problem was diagnosed and fixed in a very timely manner. More

by thaughey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 07, 2012 -

Smythe Volvo responded

The best source of advertising for us is through satisfied customers like you. Sending this review for you took a few minutes from your day but for us the reward of getting a review like this stays with us for a long time. Thank you for letting us know how you feel. We'll see you next service.

September 07, 2012

Only one word I can truly say, "Phenominal". What an enjoyable and pleasant experience in purchasing my new 2012 Volvo. Great job everyone! Frank J. Previte III More

by Frank Previte III
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Melquist, Stephen Bergamo, Kristian Henriksen
Sep 09, 2012 -

Smythe Volvo responded

We are glad that we could meet your expectations. You will find our service department just as helpful as our sales department. Enjoy your S60!

September 05, 2012

I needed an oil change on short notice...This was my fault for not scheduling sooner and yet again they were able to take care of us... Always w/a smile and happy to help...I love coming here the More

by jcardone10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Sep 05, 2012 -

Smythe Volvo responded

We are blessed to have many customers like you. It makes our job easy and rewarding. You always have to find a way to stretch for good customers. Thanks for taking the time to give us this good review.

September 02, 2012

I have had a number of volvos and the reason is the service i get from doug!! i have had mercedes, BMW and never had a better person in the service area. he is the best and tell all my friends. he alon More

by selander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sep 03, 2012 -

Smythe Volvo responded

Thank you for taking the time to post that review. We have many customers who walk into the service department and request one specific advisor. Doug is a great assest to our service team. I know reading this review will be very rewarding for him. We'll see you next service.

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