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Smythe Volvo - Service Center

Summit, NJ

4.9
1,234 Reviews

1,234 Reviews of Smythe Volvo - Service Center

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July 08, 2021

The staff at Smythe Volvo Dealership is a tremendous asset to Volvo. Everyone is friendly, helpful, knowledgeable, and always go above and beyond to make sure everything is perfect. The Service Depart More

by Scotty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
A young man took us to our daughter's home while the work was being done. He was soooo friendly and answered our questions about the new Volvo. He was also a great driver., Dennis Jeffers
Jul 19, 2021 -

Smythe Volvo responded

We are fortunate to have customers like you. Thank you for taking the time to post this excellent review about our service department. We look forward to seeing you the next time around.

July 02, 2021

My family has been bringing their cars to Smythe Volvo for as long as I can remember, and for great reason! Their service facility is hands down the BEST service facility I've ever been to at any dealersh More

by RSR_539
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Smythe Volvo responded

This is a fantastic review! It is one for us to print and hang on our bulletin board. We are very fortunate to have such great customers like you. On behalf of our sales and service departments and the entire team, thank you

June 23, 2021

As always, Smythe Volvo is exemplary in dealing with my Volvo issues. My sense is that Smythe Volvo employees are 100% honest with me and carefully explain issues. I had neglected to mention an issue w More

by kimsellon
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Smythe Volvo responded

We are fortunate to have customers like you and your recommendations are very important and appreciated. Mark is a strong member of our great service team. Thank you for taking the time to share your experience.

June 21, 2021

We have experienced great personalized service from Tom Coward every time! We have a high level of trust in Tom and his fellow service members and they are a pleasure to interact with. More

by LS
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2021 -

Smythe Volvo responded

Tom is a pillar in our service department and thank you for taking the time to share your experience. We look forward to seeing you the next time around.

June 20, 2021

I've been dealing with the Smythe Service department for 15 years and probably 10 Volvos. It just gets better. Most importantly, the recommendations can be TRUSTED, a rare asset in dealerships. The entire t More

by mlocascio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jun 27, 2021 -

Smythe Volvo responded

Wow! 1964! You have been in the Volvo family for a long time. Thank you for this stellar review of Dina and Smythe Volvo. We are fortunate to have customers like you.

June 14, 2021

I brought my car in for service relating to an issue with my shifter. Dina was extremely helpful from start to finish and resolved the problem quickly and with a smile. I would highly recommend Smythe. More

by demvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
Jun 27, 2021 -

Smythe Volvo responded

Thank you for the recommendation of our service department at Smythe Volvo and for the kind words about Dina. We have a strong service team. We look forward to seeing you in the service drive at your next scheduled maintenance.

June 10, 2021

The service department is great. It is very easy to book an appointment and get your car in quickly. The service area is very neat. More

by Cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smythe Volvo responded

Thank you for this great review of our service department. We tried to take into consideration our customers needs at every step of the process. And making the appointment is a very important step. We appreciate you taking the time to share your experience.

June 05, 2021

Great communication. Great service This 25 word minimum Great communication. Great service This 25 word minimum is STUPID!!! If I do not make it by the end of this sentence tom will not get his stellar More

by maximumrip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smythe Volvo responded

Very funny review! We appreciate the sentiment and we appreciate your business.

June 04, 2021

The service at this dealership is above and beyond amazing. Totally stress free. They go above and beyond to help you with smiles. From buying/leasing a car, to the entire service team. Customer servi More

by maxine.shiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Smythe Volvo responded

We truly appreciate this five star review. Your experience is the one we strive to provide all our customers. Thank you for your business.

June 04, 2021

Mark gave thorough and professional service at Smythe Volvo. When I arrived to pick up my car, he had all the paperwork ready to go. More

by Hlb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Smythe Volvo responded

I agree with your comments on Stacey and thank you for sharing your experience. We hope you have many safe and happy miles in your new car.

Jun 05, 2021 -

Hlb3 responded

Mark!

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