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Smythe Volvo - Service Center

Summit, NJ

4.9
1,239 Reviews

1,239 Reviews of Smythe Volvo - Service Center

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October 02, 2018

Believe!30 YEARS of VOLVOS! HI-I can hardly believe that I have been a customer of Smythe Volvo 30+ years---I feel so fortunate that they are here in Summit!They not have one of More

by NANCY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Plesh, Dennis Jeffers, Dina Thomson
Oct 02, 2018 -

Smythe Volvo responded

Wow! Thank you for such a resounding endorsement of Smythe Volvo and our service department. We are fortunate to have customers like you. It is very rewarding for all of us to read your words and it will inspire us to continue to stay focused on maintaining and building relationships with our customers and servicing their vehicles professionally. Thanks again for taking the time to share your experience.

September 24, 2018

Excellent Service! I cannot say enough positive things about Smythe Volvo and their service department! My rep Tom Coward and he was awesome to work with during my stay More

by mcolarossi7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

Smythe Volvo responded

Tom is a natural service writer and a great person. You comments are rewarding for Tom and all of us to read. We appreciate taking time out of your day to share your experience. We are looking forward to seeing you next time around.

September 18, 2018

Great Service...in every way! Tom, as usual, helped with every aspect of service regarding my XC60. He listens to any issues and always helps with the right solution. Alway Great More

by perry.sobel.75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Davis
Sep 18, 2018 -

Smythe Volvo responded

Tom and Roger are a great team. Being good listeners and giving good explanations go a long way. Thank you for taking the time to share your experience. We also thank you for your business. We’ll see you next service.

September 01, 2018

Great customer service. Another great experience at Smythe and with Dennis. He always explains the work that needs to be done and the car was ready when expected. Thank you! More

by Leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers, Dina Thomson
Sep 01, 2018 -

Smythe Volvo responded

Thank you for taking a moment out of your day to share your experience. It’s a pretty basic concept, Customers just want good communication and a thorough explanation. Dennis’s knowledge of automobiles and understanding of people enable him to deliver this kind of service consistently. We appreciate your business and look forward to seeing you next time around.

August 26, 2018

Steller customer service 2x in one week The service team at Smythe Volvo is incredible. I was there on Monday and Mike Watson helped me after my car was damaged by a sign post. He ordered al More

by KMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Watson
Aug 27, 2018 -

Smythe Volvo responded

I'm so glad we were able to get this done for you. There is no better time for a service department to step up than when you have unplanned issues. Thank you for taking the time to share your experience. It means a lot to Michael, Regina and all of us. We'll see you at your next service.

August 22, 2018

Good People Willing to help you Smythe, I cant stop talking about the great service you provide. Im a first time Volvo Owner and i live an 1.5 hr. away in NYC. I traveled to Smythe More

by Peoples Voice
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Watson
Aug 22, 2018 -

Smythe Volvo responded

Thank you for such a great review. Your time is valuable and we appreciate the time you took to share your experience. For Mike, Tom and all of us it is very rewarding to read about your experience. Enjoy your Smythe Volvo and we'll see you in the service drive.

August 22, 2018

Luxury Cars Deserve Luxury Care Once again, the Detail Center at Smythe Volvo exceeded my expectations. I will never take my Volvo or any of my automobiles to an automatic car wash. More

by SGL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Gagliardi
Aug 24, 2018 -

Smythe Volvo responded

It is our pleasure to provide this service for you. We appreciate you sharing your experiience and for thanking us. Enjoy the rest on the summer.

August 19, 2018

Lost my key, you guys went above and beyond to help me! I was a new hire at Verizon in a week of training at Basking Ridge (I drove down from Boston). I lost my key to my Volvo s80, and was concerned that More

by rbwboxford
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dina Thomson, Deborah Amster
Aug 20, 2018 -

Smythe Volvo responded

I am glad your story ended up with a happy ending. Dina goes above and beyond for our customers and puts herself in their shoes. Thank you for taking the time to share your experience. it is rewarding for Dina and all of us to read. Good luck in your new job!

August 08, 2018

Service Department ROCKS They really went out of their way to help me out this week. My AC quit in the middle of a New Jersey heat wave when I was about ready to leave for a More

by PamStraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Watson
Aug 08, 2018 -

Smythe Volvo responded

This is great too read. Michael and Regina are a good team. I'm glad we could make this happen for you. We appreciate you spending the time to share your experience as it means a lot to Michael to have this feedback. Thank you for choosing Smythe Volvo and I hope you stay cool for the rest of the summer.

August 07, 2018

Knowledgeable and very friendly staff Every time I wen to the service department, I could see Dennis Jeffers in the first place and he has always been friendly even I was just buying parts More

by The bloody Volvo driver from Australia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Jeffers
Aug 07, 2018 -

Smythe Volvo responded

Being helpful is what we are meant to be. Dennis embodies this spirit very much. Thank you for taking the time to let others know.

Aug 08, 2018 -

Smythe Volvo responded

Thank you for taking the time to share your experience about our service department at Smythe Volvo. Dennis is a terrific man and consistently keeps customers happy. It is also great for the technicians to hear a compliment. Enjoy the rest of the summer and we'll see you next time.

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