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Smythe Volvo - Service Center

Summit, NJ

4.9
1,238 Reviews

1,238 Reviews of Smythe Volvo - Service Center

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July 31, 2018

Pleasant service The service people at Smythe Volvo are very nice. They're friendly and helpful, and they are always a pleasure to deal with. Top notch! More

by Volvomomma
Recommend Dealer
Yes
Employees Worked With
Jul 31, 2018 -

Smythe Volvo responded

Thank you for the vote of confidence. We appreciate you taking the time to share your experience with us. We'll see you at your next service. Enjoy the rest of your summer.

Jul 31, 2018 -

Smythe Volvo responded

Some say that making customers feel appreciated in a dealership service department is very difficult. When we have professionals like Tom and Dina its not too hard! Thanks for noticing.

July 28, 2018

Always easy - great dealership From a great lease experience to the most helpful and courteous service department, i know I’ll be part of the Smythe Volvo family for years to come! More

by JayM2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Thomson, Michael Watson
Jul 28, 2018 -

Smythe Volvo responded

Welcome to the family, it’s great to have you. I’m so glad to hear of your treatment the whole way through. Thank you for taking the time to share your feelings and thank you for choosing Smythe Volvo

July 25, 2018

Wonderful Mike Watson! Please be sure to visit Mike Watson. There is no question he cannot answer. His knowledge, expertise, and efficiency are superior. As an owner of a More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Jul 26, 2018 -

Smythe Volvo responded

What a glowing review! We are fortunate to have customers like you. It is not like you are customers; rather, you are like friends. Mike fits into our team like he's been here for 25 years. He gets such a boost from reading reviews like this. We truely appreciate you taking the time to share your experience and thank you for choosing Smythe Volvo again.

July 23, 2018

Service representative was outstanding, knowledgeable and helpful. Service was done on time and complete. We were in for 100,000 mile service. We will be bac More

by Matt Brauner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2018 -

Smythe Volvo responded

Doug is a real pro. Thank you for sharing your experience. It is rewarding for Doug and all of us to read comments like yours. We appreciate your loyalty and you choosing Smythe Volvo.

July 14, 2018

Amazing experiece I was so grateful as I brought my car in on the wrong day by accident and the wonderful technician, Michael Watson, added my car to the days inspectio More

by Reneecondo28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Watson
Jul 16, 2018 -

Smythe Volvo responded

True colors show when things don't go perfectly - that's when we make every effort to step up and help. Thanks for taking the time to tell people about your experience.

July 08, 2018

excellent People identify with certain brands of vehicles; some for their models, others for their security features, in short; But if something can change a po More

by ralby11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Gomez, Dennis Jeffers
June 30, 2018

Great job by Doug. Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a fa More

by JohnB123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Flanagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Plesh, Dennis Jeffers, Dina Thomson, Michael Watson, Anthony Tapia
Jun 30, 2018 -

Smythe Volvo responded

Its easy to make people happy with normal maintenance - we specialize in making people happy when they really need us! Thanks for the confidence you show in us.

June 28, 2018

10,000 Mile Service Just took my 2017 XC60 in for the 10,000 Mile Service. Covered under the warranty including a free interior and exterior car wash. Drove the 2018 XC More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2018 -

Smythe Volvo responded

Making you happy is our pleasure. Thanks for you many years of business and for taking the time to let others know about your great experience with us.

June 21, 2018

A run in with a curb! While she refuses to admit it, my better half had a run-in with a curb in her 2018 XC60. 😢 Thanks to Smythe’s new car purchase advantage, Regina Kr More

by dbartiromo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Jeffers
Jun 21, 2018 -

Smythe Volvo responded

Fantastic! You've really experienced the Smythe Volvo Advantage! Thanks for your many years of business.

June 10, 2018

These guys are the best! I brought my '99 V70 in for a repair & routine maintenance. Later in the day, Tom Coward called to tell me the car needed more (expensive) wor More

by lawrencehposner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Cerza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Bergeron
Jun 10, 2018 -

Smythe Volvo responded

To us a family dealership needs to mean more than a reflection of who owns the business - its a place where you feel like your treated like and part of our family. The Smythe Volvo family. Thanks for giving us the opportunity to help you and your family over many years we truly appreciate it. Enjoy your beautiful (and cool) new Volvo V90!

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