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Smythe Volvo - Service Center

Summit, NJ

5.0
1,156 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,156 Reviews of Smythe Volvo - Service Center

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April 17, 2024

Exceptional! !! Mark Terry provides exemplary customer service. He is knowledgeable, efficient and professional. He went above and beyond to ensure my experience More

by Stacey Braun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Billy Shannon took care of my car. He was very professional and detailed to information! More

by Elainemoffett
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2024 -

Smythe Volvo responded

Good news! Billy is a true professional, and a great service writer. Thank you for posting this review.

March 13, 2024

Mark Terry was great to deal with. Pleasant, informative, and very responsive. Will gladly do repeat business with him, and recommend others to do the same. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Smythe Volvo responded

Mark is all of these things and thank you for saying so we appreciate your recommendation of our service department and we appreciate your business

March 11, 2024

They are top notch! Seamless service and loaner, all happened within 5 hours. Mark, my service manager, was awesome. Love this dealership! More

by marcyleventhal
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Smythe Volvo responded

Wow, this is a great review for our service department and Mark. He is a strong member of our team. Thank you for taking your time to post this five star review. We look forward to seeing you next time around.

March 05, 2024

Great experience once again, Kyle is the man, always helpful, kind and always super professional, More

by C-man68
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Smythe Volvo responded

I must agree with you, Kyle is the man and thank you for saying so. We appreciate you taking the time to post this review.

March 04, 2024

Kyle is our go to "car guy"! Extremely professional, friendly and full of knowledge, he helped us recently with a major services issue while we were out of town on vacation, and More

by bde5284
Recommend Dealer
Yes
Employees Worked With
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Smythe Volvo responded

Kyle goes above and beyond and his service is not bound by his time at the desk. He is always available for his customers. We appreciate you taking the time to share these kind words.

February 20, 2024

Another great experience with Kyle and his sales/service support team. Kyle responded by texting on his day off and helped handle a minor service issue. Always a pro and always happy to help! More

by bde5284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Smythe Volvo responded

It is great to see service and sales working together to keep you happy. Purchasing the vehicle should only be the first step in the relationship. We are here for all of your automotive needs. Thank you for sharing.

February 16, 2024

Dina is amazing! My check engine light came on in my xc60 and she told me to come right in. She got me in a loaner car and we were out of there in no time! More

by erin.henson1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Smythe Volvo responded

Your time is important to us and Dina does a great job at recognizing that. Thank you for posting this great review about our service department.

February 12, 2024

I brought my car in for one issue that was still under my warranty, but from the thoroughness of the staff, they notified me of a free inspection that included an oil change that I had, but was unaware of. More

by Rlanderson724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Smythe Volvo responded

Great to hear. This is rewarding for our service team to read. Thank you for taking the time to share your experience.

February 10, 2024

Tod Colbeth was WONDERFUL . He and the Volvo staff paid special attention to specific concerns and requests...he coordinated my Lyft to and from (car was there within 2 minutes! More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug MacAdam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tina Dewald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Ferrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Smythe Volvo responded

What a wonderful review of Todd, our service department and our business. Thank you for sharing these kind words.

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