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Smythe Volvo - Service Center

Summit, NJ

5.0
1,159 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,159 Reviews of Smythe Volvo - Service Center

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May 25, 2012

Took my 2009 S80 for service; waited while enjoying free coffee. Nick was very friendly and a real professional. Am a loyal customer since 1999. More

by jetoney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 27, 2012 -

Smythe Volvo responded

We really appreciate you taking the time to give us this positive review and we appreciate your years of loyalty.

May 24, 2012

I came in for a replacement back up camera for my XC60. The work was completed on time and in good order. Always a pleasant experience. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2012 -

Smythe Volvo responded

On time, in good order, and pleasant - that's our job. Thank you for taking the time to post a positive review for Smythe Volvo. We'll see you at your next service.

May 24, 2012

Sean did a great job of helping me with an emergency repair to my car ---he got it fixed while I waited and was very courteous and helpful. More

by ruthhuneke
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 24, 2012 -

Smythe Volvo responded

Thank you for choosing Smythe Volvo. I am glad we were able to get you back on the road quickly. We'll see you at your next service.

May 22, 2012

Service guys are incredibly courteous and knowledgeabel. This time it was Nick. Made sure I understood the cost of 120k service and what would be done. Gave me choice of loaner car. More

by Rittendale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
May 22, 2012 -

Smythe Volvo responded

Offering customers choices and explaining what needs to be done really makes a customer feel at ease. Nick is on top of his product knowledge. We appreciate you taking the time to give us a positive review.

May 22, 2012

Doug even pulled my car into the garage so that I could reconnect my son's carseat more easily because it was pouring out. Really nice guys and great service. More

by Egerne
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 22, 2012 -

Smythe Volvo responded

Sometimes a thoughtful act like pulling the vehicle into the shop in the rain makes all the difference. I would want my wife to be treated the same way. Thank you for your business.

May 21, 2012

AAA said my battery was bad & was able to charge it enough so that I could drive my car to Smythe Volvo. I called Volvo & Gary confirmed that it was under warranty. Gary also said that I could go dow More

by D. Bensley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary & Nick, Nick Pavano
May 22, 2012 -

Smythe Volvo responded

That's great! A plan in action. A failed battery is never something you can plan for. I'm glad we were able to relieve the stress from that situation as best as possible. That’s for the review.

May 20, 2012

I have been going to Smythe Volvo to service my vehicles sine 1994. I purchased two Vehicles, one in 2003 and 2008. Since day one I have strongly felt that I was being treated in a very friendly, trustworth More

by heath3011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
May 20, 2012 -

Smythe Volvo responded

May 20, 2012 -

Smythe Volvo responded

That is quite an endorsement. We've been blessed to have many customers like you who are Volvo families. Friendly, trustworthy and professional is what we expect from all our employees. We believe that quality of our employees and service they provide is as or more important than the product. Most of our employees have been with Smythe Volvo for a long time and so we are like a family. That family feel makes Smythe Volvo a comfortable place to do business. Thank you for your kind review and for your years of patronage.

May 19, 2012

This was my first service appointment since I bought my VOlvo and the service was just terrific. This is what gets people to come back for the next car. Mike Locascio Westfield NJ More

by milomilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick (Service dept), Nick Pavano
May 20, 2012 -

Smythe Volvo responded

Thank you Mike. This is what we are aiming for on the 1st and all other trips to Smythe Volvo. We'll see you next time in.

May 19, 2012

I took the XC60 for recall and it was completed in less than an hour. Tony was helpful and friendly. The service was fast. Thanks again! Paolo More

by paulnj26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
May 20, 2012 -

Smythe Volvo responded

Volvo really got it right with the X/C 60. That vehicle is awesome. I'm glad that Tony was conscious of you time and took care of you in a friendly manor. Enjoy your car and thank you for your business.

May 18, 2012

Nick was very helpful from the time I dropped off my vehicle, the calls he made to me to explain the service options, and when I picked up my vehicle. I live in Manhattan and drive out to Smythe for th More

by mboddewyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
May 18, 2012 -

Smythe Volvo responded

We have quite a few customers from the city. We are grateful for your business and grateful to have employees like Nick. Having service writers and techs that have been with Smythe Volvo for a long time is a great asset to our business. See you next time around.

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