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Smythe Volvo - Service Center

Summit, NJ

5.0
1,176 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,176 Reviews of Smythe Volvo - Service Center

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March 08, 2012

Work was done fast and with good quality. Nick explained everything in details, and gave good tips how to avoid problems with the car in the future. Staff is friendly and professional. Overall experience is More

by akossov
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Mar 08, 2012 -

Smythe Volvo responded

This is the experience we want all of our customers to have. Nick, like all our advisors, takes the time to explain things an often will provide tips for the future. Thanks you for the positive feedback.

March 08, 2012

I Have been dealing with Smythe Volvo for over 20 years and have never had a bad experience in service or sales. We started using them for service though we had purchased our first Volvo from a different More

by Dorothea Kushner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh and Tom Coward, Tony Plesh
Mar 09, 2012 -

Smythe Volvo responded

Our Service Department really is the best in the Volvo business. Our 20 years of loyalty is very much appreciated and we look forward to working with you for another 20 years!

March 07, 2012

The service was prompt. I brought car in early in the morning and the repair was done in about an hour - as promised. The staff was exceedingly friendly and cooperative in fulfilling my needs. When I wen More

by Michael Krasner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Douglas Macadam
Mar 07, 2012 -

Smythe Volvo responded

Being prompt and friendly are key aspects to our business. Thank you for taking the time to let us know how you feel. We'll see you next service.

March 06, 2012

I have been receiving the same excellent service at Smythe since 1977 when I bought my first Volvo.Most impressive has been the accuracy and reliability of their service department. My present Volvo is More

by kaaren patterson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug, Nike, and Tony, Tony Plesh, Nick Pavano
Mar 07, 2012 -

Smythe Volvo responded

That is a great review. Thank you. We have a few technicians working here now who have been here since the 1970's. The great staff we have helps us maintain the consistent good service we always strive to provide. Your kind words help our staff feel good about what they do. We hope you enjoy your retirement and we wish you well no matter what you decide.

March 05, 2012

Had a quick service on my Volvo, service department was friendly, and was out of there within 30 minutes on a saturday morning. I even was showed the part that needed repair. Thanks Nick. More

by jed217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Mar 05, 2012 -

Smythe Volvo responded

Your time is important to us. Concern for our customer's time and explaining the bill are two basic things that we try to stay focused on. I'm glad we were able to get you back on the road quickly. Thank you taking the time to let us know.

March 04, 2012

Smythe service dept is the best - attentive, friendly and trustworthy. They make you feel that they value your business, unlike many other luxury brands ie BMW Morristown!!!! More

by X002803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean flanagan
Mar 04, 2012 -

Smythe Volvo responded

Thank you for taking the time to post this review. Attentive, friendly, and trustworthy are all characteristics that we are proud of. It is our goal to stand out from all other luxury brands and with customers like you it is an attainable goal.

March 04, 2012

Awesome service, professional from start to finish. They took my concerns seriously, and took the time to explain what was needed and why. I felt satisfied, confident and respected. I will never take my c More

by Mcflana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 04, 2012 -

Smythe Volvo responded

It is great to hear testimony like this. We want every customer who leaves our building, hangs up the phone, or leaves our site to have the same feeling. Thank you.

March 04, 2012

I purchased my 2008 XC70 from Smythe. The sales process was refreshingly honest and my dealings with, and the work provided by, the services department have been great. I wouldn't consider taking it any More

by dtenbroeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 04, 2012 -

Smythe Volvo responded

Thanks for the kind words. We strive every day to provide our customers with the best possible buying and service experience. Thanks for your loyalty to Smythe Volvo.

March 04, 2012

My experience with the Smythe service department has once again been a great experience. Nick handled the repair and communication with me with fantastic customer service skills explaining what was found to More

by bjmcardle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano, Nick Pavano
Mar 04, 2012 -

Smythe Volvo responded

It is great to read a review like that. Your words give us energy to keep doing our best. We take the trust our customers put in us seriously. Thank you for the recommendation.

March 03, 2012

Symthe Volvo is by far the best car buying and service experience period. I have recommended them both family and friends on numerous occasssions. The level of professionalism and courtesy takes the dre More

by tenbrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan
Mar 03, 2012 -

Smythe Volvo responded

Family and friends are our best source of advertising. Your kind words are greatly appreciated.

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