Smythe Volvo - Service Center

Nick was friendly, courteous, considerate, and funny. He even exceeded my request for turn-around time . I'm always happy to have Smythe take care of my car. even exceeded my request for turn-around time . I'm always happy to have Smythe take care of my car. More

I have serviced 3 Volvos at Smythe and purchased 2 during the past 7 years. In sales and service all Smythe personnel are friendly, informative, helpful, honest, and competent. It is a pleasure to deal wit the past 7 years. In sales and service all Smythe personnel are friendly, informative, helpful, honest, and competent. It is a pleasure to deal with such a well run agency. I have never seen a car dealership as pleasant to deal with. I highly recommend Smythe and thank them for all they have done for me. Richard Lewis, Westfield, NJ More

Nick Pavano at Smythe Volvo was extremely helpful the other day when I had tire trouble. When I was on my way home from work my check tire light went on. Fortunately, I was near the dealership and stoppe other day when I had tire trouble. When I was on my way home from work my check tire light went on. Fortunately, I was near the dealership and stopped in around 4:30. Even though it was the end of the day, they quickly got my tires checked and discovered a nail in the tire. The problem was quickly identified and fixed in a short amount of time. I really appreciate the attention I reveived when I needed it! Meredith More

My husband and I took in our 1997 Volvo 850T to have the antenna replaced. We always feel like family when we go to this agency. The employees know us by name and treat us like we are important to them. antenna replaced. We always feel like family when we go to this agency. The employees know us by name and treat us like we are important to them. We waited for this repair and were told it would probably take about 2 hours. Nick took care of us very quickly and efficiently and it only took one and a half hours. They have a nice waiting room with a TV and coffee and water for your convenience. We LOVE Smythe Volvo of NJ. More

Took car in for service and had arranged to wait at the dealer, since repair time was estimated at 1 hour. Service found that more work would be needed than originally thought, but my service advisor had a dealer, since repair time was estimated at 1 hour. Service found that more work would be needed than originally thought, but my service advisor had a loaner vehicle ready immediately. The paperwork for the loaner was very quick, and I was out of there in a matter of minutes. My car was ready the next day. Once again, I was expedited very quickly. More

This is my first time writing a review, although my S-80 has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective man has been serviced at Smythe Volvo for many years. The car rarely has issues beyond normal servicing. All work is always performed in an effective manner. Employees are always courteous. Doug MacAdam exemplifies that standard of excellence. He fully explains any issues that might arise during the servicing, and presents options for dealing with any unexpected problem. Doug is knowledgeable, informative, and friendly. I highly recommend the Smythe Volvo service department for the technical skills of its workers, as well as the leadership/ambassadorial qualities of employees such as Doug. More

I have been purchasing and servicing cars with Smythe for the last 10 years. They have never disappointed. Today I had an unexpected emergency issue with my S60R. I stopped by the shop without an appointm the last 10 years. They have never disappointed. Today I had an unexpected emergency issue with my S60R. I stopped by the shop without an appointment. Kevin did not heistate to immediately put my car on a lift and fix the problem with a smile. Smythe is an A+ operation. More

We have purchased several vehicles here, and have found the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are the staff knowledgeable, honest and helpful. The service department is of high quality, the managers are courteous and responsive to our needs, are very thorough and offer good advice. We are happy to recommend this dealership. More

Nick and Jason went out of their way to remedy a "self-inflicted wound" on my SUV - the side of my garage "collided" with my driver's side mirror, cracking the casing off, shattering some small part "self-inflicted wound" on my SUV - the side of my garage "collided" with my driver's side mirror, cracking the casing off, shattering some small parts and disconnecting the light bulb inside. With Smythe's typical courtesy and efficiency - and Jason's masterful use of black electrical tape - the pieces were put together and, to a casual observer, the mirror looks like new. When I off-handedly mentioned that the plastic molding on the side of the driver's seat had cracked a few months ago (I had duct-taped that myself to stop my coats and sweaters from getting caught in it), Nick mention that it was a warranty issue and a common complaint. Between him and Jason, it was replaced on the spot. Then Jason even re-synched my Bluetooth with my phone - something I had tried to do and failed to accomplish since it mysteriously lost the connection a few days ago. My husband and I have bought at least 6 Volvos from Smythe over the years and although we have always appreciate Craig Melquist's direct and friendly assistance with our purchase/lease, the main reason we return time and time again is because of the fabulous, efficient, courteous and competent service provided by Nick, Tom and their terrific service staff. The entire Smythe team is the gold standard as far as I am concerned and I would (and have) recommend them to friends and family. More

My family has two cars bought from Smythe Volvo and we have them serviced by them, too. Firstly, their sales department, headed by Kevin Flanagan, is the anti-dealer. I advocate to anybody I know who is c have them serviced by them, too. Firstly, their sales department, headed by Kevin Flanagan, is the anti-dealer. I advocate to anybody I know who is considering a Volvo at all to call Kevin because he is on their side. So many people I know are wary of dealers (including me) but I gladly send my friends to Kevin because he is going to give you the straight scoop on the cars, how they stack up, no-pressure, and a very fair deal. That sort of knowledgeable, respectful, no-pressure approach is one big reason Smythe is one of the top dealers in the nation. Now on to service, headed by Sean Flanagan. Another Flanagan, another stand-up guy, and another first rate operation. Also, the team of service advisors are professional, patient, and upbeat, regardless who you get. There have been many occasions where they have advised me how I can more simply or less expensively address an issue, when service really needs to be done, and have also stood behind all work done. Seriously, these guys are the best. Just look at their old school building, with everybody working in the same space, parts, service, service bays, no fancy waiting room with espresso machine and you can see that it is the people that makes Smythe special, and that is the root of their success - and a great testament to the power and longevity of character. More