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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,658 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,564 service reviews

October 08, 2026

I was able to wait for my car. Comfortable place to sit. Staff are great! More

by brendafellman1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2026

Kei was great to work with. He was friendly, easy to talk to, and made the whole service experience feel simple and stress-free. I really appreciated how communicative he was an More

by alan51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2026 -

South Bay Hyundai responded

Thank you for such a thoughtful review! It’s great to hear Kei made the service experience feel simple and stress-free, especially by keeping you informed throughout the process. Knowing what’s happening with your vehicle and having someone you can easily talk to makes a big difference, and it sounds like Kei delivered that in a big way. We’ll be sure Kei sees your kind words. Being called one of the better dealership service experiences you’ve had is a fantastic compliment, and we truly appreciate you taking the time to recognize him. Thanks for trusting us with your vehicle!

October 07, 2026

The service was excellent. Everything went smoothly the only thing is that it took a little bit longer than I had expected, but that usually happens when you bring a car to a c More

by AJCANYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 07, 2026 -

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad everything went smoothly overall and that the courtesy rideshare helped make the extra wait a little easier. We know your time matters, so we appreciate your patience when service takes longer than expected. It’s great to hear that you still found the visit pleasant from start to finish. Thank you for choosing our service team and for taking the time to share what stood out to you!

October 06, 2026

We received excellent service for both our vehicles. South Bay Hyundai is our first choice for service. More

by Vasiliki. Sotiriou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2026 -

South Bay Hyundai responded

Thank you for making South Bay Hyundai your first choice for service! Taking care of one vehicle is great, but earning that level of trust with two means even more to our team. We truly appreciate you continuing to bring both vehicles to us and for taking the time to share your experience. We look forward to keeping them both in good hands!

October 05, 2026

Dropped my car off and Jack took care of me. Very fast very kind and communication is on point More

by Krissynoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 07, 2026 -

South Bay Hyundai responded

Thank you for the great shout-out! We’re glad Jack made the whole visit easy by taking care of things quickly and keeping communication clear along the way. Fast service is great, but having someone who is also kind and attentive makes the experience that much better. We’ll be sure Jack sees your kind words. We truly appreciate you trusting our team with your vehicle and taking the time to share your experience!

October 03, 2026

Excellent customer service and knowledgeable staff. Easy to schedule appointment for my car service in a great location. More

by STEFY848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 07, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad scheduling your service was easy and that our team’s knowledge and customer service made a positive impression. Having a convenient location helps too, especially when you’re trying to fit vehicle maintenance into a busy schedule. We appreciate you choosing us for your service and taking a moment to share your experience. We’ll be happy to see you again next time!

October 02, 2026

The attendant was tops. The mechanics missed three of my car’s troubles, A. They left unchecked the three pounds under pressure for all tires. At the last service appointm More

by jmancera42
Recommend Dealer
No
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 07, 2026 -

South Bay Hyundai responded

We’re glad to hear the service attendant provided a positive experience, but we’re sorry that several important concerns with your vehicle were not addressed. We understand how frustrating it is to leave a service appointment expecting these issues to be checked, only to discover that the tire pressures were not properly handled and the lane departure and automatic emergency braking warnings were still present. We’re sorry these issues were not resolved during your visits.

October 01, 2026

The person who was in charge of my service (not the mechanic) left halfway through the day and no one transfered me so my car took a long time to fix and I had to call several times as no one was respo More

by lanieludwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hollie
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Oct 01, 2026 -

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you found our team friendly, but we understand how frustrating it must have been to have your service advisor leave partway through the day without someone clearly taking over your vehicle. Having to call multiple times for updates and ultimately discovering that no one was checking in on your car is understandably disappointing. We appreciate you pointing out the communication and organization issues so specifically. You should not have to chase down updates to find out what’s happening with your vehicle, and we’ll share your feedback with our team. Thank you for your patience and for giving us the opportunity to take care of your vehicle.

October 01, 2026

Kei is excellent. Have had him as service manager for more than a decade and he is the best. More

by SANDYTANZIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

South Bay Hyundai responded

Thank you for such a meaningful shout-out to Kei! More than a decade of trusting him with your service is an incredible compliment, and we love hearing that he has consistently given you a reason to keep coming back. We’ll be sure Kei sees this. Having a customer recognize that kind of long-term consistency means a great deal, and we truly appreciate your loyalty and the relationship you’ve built with our team over the years!

September 30, 2026

They did not give me a follow up about what was done to me vehicle. There was no inspection form. According to the sticker, they used the wrong oil for the oil change. More

by alexbj1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willian Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 01, 2026 -

South Bay Hyundai responded

We’re sorry you were not provided with a clear follow-up explaining the work performed on your vehicle. We understand how important it is to receive an inspection report and have a clear record of what was checked and completed during a service visit. We’re also concerned about your comment regarding the oil listed on the service sticker. Your feedback regarding the missing inspection documentation, communication, and the oil used during the service has been shared with our management team for review.

Oct 01, 2026 -

alexbj1993 responded

The wrong oil is an ongoing issue with the last 3 oil changes at your facility. On the oil cap, it shows 0W-30 and the stocker and paperwork shows 5W-30 was used. It is a great concern and your team has never been able to provide proof if the right oil was used. Please contact me so we can discuss this matter before I search legal advice.

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