South Bay Hyundai

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it was to wait for your recall appointment only to learn that the incorrect part had been received for your vehicle. We also understand your disappointment with the lack of timely communication and the additional delay in returning your vehicle. Your comments regarding parts availability, communication, and the overall service experience have been shared with our management team for review. We appreciate you taking the time to bring these concerns to our attention.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand why this would be concerning. We strive to provide honest, thorough service, and it's disappointing to hear that your tire rotation appears to have been missed while being listed on your invoice. Your comments are important to us, as they help us identify and address situations like this. We would appreciate the opportunity to review your visit and ensure everything was completed as intended. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.

South Bay Hyundai responded

Thank you so much for your kind review! We’re thrilled to hear that you consistently receive such kind and professional service. It’s wonderful to know that every time you visit Hyundai, he takes the time to provide the information you need and makes sure you feel informed throughout the process. Providing helpful, honest, and attentive service is exactly what we strive for. We truly appreciate your kind words and your continued trust. Thank you for choosing us, and we look forward to seeing you again!

South Bay Hyundai responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We’re glad to hear that your Service Advisor was helpful and provided a positive experience once you were checked in. We also understand that waiting to get checked in after arriving for your appointment can be frustrating, and we appreciate your patience. Your feedback is valuable as we continue working to provide a smooth and efficient experience from the moment you arrive. Thank you for choosing us, and we hope to have the opportunity to serve you again.

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration and inconvenience caused by the multiple visits required to address your vehicle concerns. We understand how important it is to have confidence in the inspection process, service recommendations, and the accuracy of the information provided during each visit. We appreciate your recognition of Will’s communication and understand your concerns regarding the consistency of your service experience, inspection results, and follow-up communication. Your comments regarding service processes, quality checks, and communication have been shared with our management team for review. Thank you for bringing these concerns to our attention. We value your feedback and the opportunity to improve our customer experience.

South Bay Hyundai responded

Thank you so much for your wonderful feedback and for being a loyal South Bay Hyundai customer for the past 8 years! We truly appreciate your continued trust and support. We’re thrilled to hear that Jack and our Service Department have taken great care of you. It means a lot to know that Jack kept you informed, provided helpful support, and made sure you felt taken care of throughout your visit. We’ll be sure to share your kind words with Jack and the entire team. Thank you again for choosing South Bay Hyundai, we look forward to serving you for many more years to come!

South Bay Hyundai responded

Thank you so much for your kind words! We’re truly honored to know that you make the extra drive to have your vehicle serviced with our team. Your trust means everything to us, and we appreciate the confidence you have in our team to take great care of your vehicle. We’re grateful for your loyalty and support and look forward to continuing to provide the quality service you’ve come to expect. Thank you for choosing us!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re glad to hear that our service team provided professional and quality care during your warranty visit for your Tucson. Making sure warranty work is completed properly and efficiently is a priority for our team, and we truly appreciate you recognizing their efforts. Thank you for choosing us, and we look forward to assisting you again in the future!

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that you consistently experience professional, friendly service from our team. Taking great care of your vehicle and making sure you feel confident and valued during every visit is always our goal. We truly appreciate your trust and support. Thank you for choosing us, and we look forward to taking care of your vehicle again in the future!