South Bay Hyundai

I brought my truck for the annual follow up service. However I was informed there were 3 recalls and it woukd take all day to complete everything. She offered me a ride home. But I declined it and decid However I was informed there were 3 recalls and it woukd take all day to complete everything. She offered me a ride home. But I declined it and decided to stay. I actually came on a good day. We were offered to have lunch served with the employee's. The 🌮 were delicious. Thank you Hyundai If I had s complaint, I asked if they washed my truck and the gentleman took it to be washed. I had to wipe off water cuz it appeared he did a tacky job. This is the 2nd time this has happened. I know it sounds petty. But if your going to a job .then do it right. Thank you. More

Bad customer service by the services department. They don't respond on the call and text. They don't respond on the call and text. More

Jeff was fantastic through my entire new lease process and upgrade from my 2024 ionic 5 to the new 2026 model. Jeff is the absolute best! and upgrade from my 2024 ionic 5 to the new 2026 model. Jeff is the absolute best! More

Thank you Jack for your support with my trunk cover, I appreciated it very much ! appreciated it very much ! More

Everyone from Service Department that I interacted with was cordial and will to please! Finis! was cordial and will to please! Finis! More

Took a long while (over 30 mins) to get the car at pick up. The technician misplaced the keys but the issue was no one was communicating clearly other that to say it will be here soon. Which is very aggrav up. The technician misplaced the keys but the issue was no one was communicating clearly other that to say it will be here soon. Which is very aggravating. More

This is my third visit to the Hyundai service center, and unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought my car in after noticing a strong, unusual smell, which my husband identified as a bubbling battery, clearly a serious safety concern. I was initially told to wait until Monday to bring it in, despite the potential fire risk. When I insisted on bringing it in on Friday, there were no loaner vehicles available. I had to rent a car for four days before one was eventually provided (which was nice as it took me 5 months to get reimbursed from Hyundai when I last rented a car during service) My vehicle remained at the service center for two weeks. At no point during that time was I informed that the repairs would not be covered under my extended warranty. When I questioned this, I was told they would waive the diagnostic fee and could reinstall the damaged battery if I preferred which is not a reasonable solution. My charging port, which was covered under warranty, was replaced for the third time. While I appreciate that it was handled, having the same issue occur repeatedly is concerning. When I picked up my car, it had been left outside (I typically keep it garaged), was extremely dirty, smelled strongly of cigarette smoke, and had only a 16% charge. I do not smoke, so this was especially frustrating. Overall, this has been an incredibly disappointing experience marked by poor communication, lack of transparency, and unacceptable vehicle care. I will not be purchasing another Hyundai vehicle in the future solely to avoid dealing with this level of service. Unfortunately, I’m stuck with this car for now, but this is a mistake I won’t make again, and I will be sharing my experience More

Convenient and great customer service. Waiting area was comfortable and had nice amenities. Friendly staff. Waiting area was comfortable and had nice amenities. Friendly staff. More