South Bay Hyundai

Thank you the air conditioning, power ports, and refreshments you provide in the waiting area. refreshments you provide in the waiting area. More

Kei was friendly and helpful during my visit. It was a busy day when I went in but the work was done and I was able to work from there. It was a busy day when I went in but the work was done and I was able to work from there. More

Will, did not fit with the usual friendly and attentive. service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I service I’m accustomed . He took the car , sent a text with his number . Never replied to my text after almost 3 hrs of waiting . He replied after I left the dealers. More

I think everyone is just really overworked. Scheduled an appointment but my car wasn’t looked at for days (so why schedule the appointment for that day/time?). Was told I’d picked up a part tha Scheduled an appointment but my car wasn’t looked at for days (so why schedule the appointment for that day/time?). Was told I’d picked up a part that I hadn’t picked up. Service person and maintenance person didn’t even understand what part I needed and what its function was. Barely any communication while my car was on their lot, and I had to proactively reach out multiple times to get updates. Was told my part had arrived but it hadn’t, so we wasted a trip for nothing. When I drove off with my part it was missing the key component that makes it work. I think the people on the ground are trying their best, so I’m giving them some grace, but truly this was not a great experience. The BMW/Mini dealership in the South Bay is INCREDIBLE and blows this place out of the water; wishing I could take my Hyundai for service there instead 😭 More

I took the car for service because of a recall, and I think they fixed it! think they fixed it! More

am extremely disappointed with the service I received. Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to f Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to fix it. My car has stalled multiple times while I was driving, putting me and my family at risk of serious accidents. The dealership kept my vehicle for a week without providing a loaner car. I was told I would be reimbursed for my taxi expenses, but that never happened. After several delays, they finally returned my car and assured me they had replaced the faulty part and that it would never stall again. Less than three hours later, my vehicle stalled again. I called my service advisor several times, but my calls were ignored. I filed multiple complaints, yet nothing has been resolved. Even Hyundai Customer Care has continued to delay instead of providing a real solution. The most frightening part is that the vehicle stalls without any warning, even while driving on the freeway. It runs perfectly one moment and suddenly shuts down the next. I have narrowly avoided several serious accidents because of this dangerous defect. This has been the worst customer service experience I have ever had. I was planning to lease another Hyundai when my current lease ends, but after this experience, I will never do business with Hyundai again. Instead of standing behind a vehicle that is still under warranty and fixing a serious safety issue, it feels like the focus is only on selling new cars and charging customers for additional services. I have completely lost trust in Hyundai and have decided to pursue legal action for the damages and the serious safety risk I have been subjected to. More

Was great experience - I appreciate the efficiency ! !!!!! Wonderful. Thank you very much for the recommendation thank you !!!!! Wonderful. Thank you very much for the recommendation thank you More

They had the part for recall needed, turns out it wasn’t the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into wa the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into waiting there. I wasn’t notified until I asked if link on tracker was accurate because it was still on arrival 1.5 hrs into waiting. Advisor didn’t get back to me until a few min later, about 2 hr mark. I still had to wait around for my car to be pulled into the front. All together I waited almost 3 hours for a service that wasn’t completed thus making me late for work. More

My 45k service included a tire rotation that was not done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. More