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South Bay Hyundai
Torrance, CA
4,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,481 service reviews
July 19, 2026
Had to wait when I first arrived to get checked in even though I arrived on time for my scheduled appointment. Service rep was fine. though I arrived on time for my scheduled appointment. Service rep was fine. More
by cmintz_
Verified CustomerEmployees Worked With
July 18, 2026
We were very disappointed with our experience at this dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the multipoint inspection results were inconsistent. For example, each inspection has a different measurement for all brakes. All the inspections indicated the horn passed even though horn does NOT work! Also, in the inspection, the battery passed the first time, had caution the second time & the third time it passed. At our third time to pick up the car, the battery had to be recharged to start. We made it home and then the car would not restart. We had to contact AAA & get a new battery! We are not making this up! There are more examples. And all these inconsistences raised concerns for us. We were also told the front undercover could be removed, but no one informed us that it is an important component of the vehicle. We later had to return to have it replaced, that was the second visit, After having the front brakes replaced, they started making a loud knocking noise. We were concerned it was related to the brake work, so we returned to the service dept for the third time. Later we were told it was the suspension. It seemed that every visit resulted in another problem being identified. Based on these repeated issues and inconsistencies in the inspections, we lost confidence in the service department and would not return. There was very good communication with Will. Poor communication with Nicole & average with Kei. More
by lauraml777
July 18, 2026
It is going to be my 8 years working with Southbay Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! More
by ebrwnsal
July 17, 2026
I had some warranty service done on a 2022 Tucson. The service team was professional and did a great job on the required work. The service team was professional and did a great job on the required work. More
by jack.clark71
July 17, 2026
Everyone is professional and nice and they take good care of my car for me! of my car for me! More
by libralolo
July 17, 2026
The dealership failed to reset my maintenance timer on my dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticke dashboard even after I pointed it out when I arrived. Everytime I start the car it beeps at me still. They also forgot to update my oil change sticker inside my car. It's not William's fault, but likely a lack of training and discipline from the maintenance crew. More
by richard.j.wahl
Employees Worked With
July 12, 2026
South Bay hyundai has consistently met my expectations for car purchase and service related issues. for car purchase and service related issues. More
by briantrb
Employees Worked With
July 11, 2026
Cost of service constantly changed - service completion time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not ne time not met - William promised a discount it was not given. I believe that the entire of cost of service was an up sale and parts used were not necessarily needed to complete the job correctly i.e. the check engine code was P00128 coolant thermostat, they first ordered the thermostat only then changed it to the whole thermostat housing being replaced; next I was told that I needed front brakes and new rotors, brakes were never even squeaky why would rotors need replacement? I was told that my car would be ready by 4:30pm, William called at 5:18pm saying work not completed and service technician went home at 4:00pm. Overall, I believe that I was shafted. More
by js-lvs
Employees Worked With
July 11, 2026
Since my car is new, I have been seeking a service center to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that each member conducted themselves with utmost professionalism, and politeness, including the one who brought me my car when service was complete. Also, appreciate the complimentary car wash! I chose to wait in the lobby as I wasn’t sure how long it would take, but it was good to know I could be dropped off at home if I wanted (this was also offered by the rep). I was promptly contacted by Nicole when service was complete, around a ~2hr wait. The payment transaction was smooth and the rep was kind. All around a pleasant experience and I hope to experience consistency as I move forward in my visits here. Thank you! More
by hannahparchman
Employees Worked With
