South Bay Hyundai

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that your oil change took 3.5 hours and that you had to seek out an update after the original estimate had passed. We understand your frustration with the extended wait and the lack of useful status updates through the service link. We also apologize that your vehicle was not washed and that you were not satisfied with the tire pressure check. Your concerns have been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing this candid feedback. We’re glad your vehicle was completed ahead of the promised time and that Nicole stayed responsive throughout the process, even when the answers weren’t necessarily the ones you were hoping for. We appreciate her commitment to keeping you informed. We also understand why the circumstances surrounding the fuel injection issue would be upsetting, especially after experiencing a breakdown on the 405. We can certainly understand your frustration and concern about feeling like you should have been notified sooner. We appreciate you bringing this to our attention and giving us the opportunity to address your vehicle and hear your concerns.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad scheduling and drop-off have been easy and that our communication has helped take some of the hassle out of routine maintenance. Making service convenient for you is exactly what we’re aiming for. We appreciate you trusting our team with your vehicle!

South Bay Hyundai responded

Thank you for the detailed feedback. We’re glad Jeremy took good care of you, handled both vehicles thoroughly, and made sure the discounts you had received were applied. We also appreciate you pointing out the missed car wash. We understand that when something is promised, you should be able to count on it, especially when you’re on a schedule. We’re sorry we missed that step with your Santa Fe. Thank you for bringing it to our attention, and we hope your next visit reflects the complete experience you expected from us.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry for the extended time your vehicle was in service and, especially, for the lack of proactive communication during those three weeks. We understand how frustrating it is to have to repeatedly call for updates and then wait for a response. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the inconvenience.

South Bay Hyundai responded

Thank you for sharing your experience with us! We’re happy to hear that the care you received has been consistent from the time you leased your vehicle through your first service visit. It’s especially nice to know Nicole made such a great impression as your service advisor. We’ll be sure to pass along your compliment to her. We appreciate you choosing us and look forward to being here throughout your ownership!

South Bay Hyundai responded

Thank you for continuing to choose South Bay Hyundai! We’re so glad Kei has consistently taken great care of you and that you always feel well treated when you visit. Having a service advisor you know you can count on makes a big difference, and we’ll be sure Kei sees your kind words. We truly appreciate your trust and loyalty!

South Bay Hyundai responded

Thank you for such a thoughtful review! We’re glad we could keep your downtime to a minimum and make the visit convenient from start to finish. It’s especially nice to hear that the technician video stood out, you should be able to see and understand what was found with your vehicle, rather than simply being handed a list of recommendations. And we’re happy the shuttle service helped make the day easier. We know that combination of efficiency, communication, and personal service can be hard to find, so your recommendation means a great deal to our team. Thank you for trusting us with your vehicle!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that, after the long wait, your vehicle was not washed even though you specifically requested it. We understand your disappointment, especially since this has now happened on two separate service visits. We appreciate your loyalty over the years and regret that your recent experiences have not reflected the level of service you remember. Your comments regarding service times and vehicle presentation have been shared with our management team for review.