South Bay Hyundai

Since my car is new, I have been seeking a service center to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that to work with long-term — this location hit all the marks. I was impressed with the attentiveness of my service representative, Nicole, and noted that each member conducted themselves with utmost professionalism, and politeness, including the one who brought me my car when service was complete. Also, appreciate the complimentary car wash! I chose to wait in the lobby as I wasn’t sure how long it would take, but it was good to know I could be dropped off at home if I wanted (this was also offered by the rep). I was promptly contacted by Nicole when service was complete, around a ~2hr wait. The payment transaction was smooth and the rep was kind. All around a pleasant experience and I hope to experience consistency as I move forward in my visits here. Thank you! More

Southbay Hyundai has always taken good care of me for the past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpfu past 12 years with my 2014 Hyundai Tucson. I trust them implicitly for doing great work and not overcharging me. Everyone is always been super helpful and kind. More

Unfortunately Nicole was lacking in customer service, she came across as unfriendly and condescending. I had to interrupt her conversation to get acknowledged. Then she gave me a 4 hour estimate for someth came across as unfriendly and condescending. I had to interrupt her conversation to get acknowledged. Then she gave me a 4 hour estimate for something that took less than 2 hours, which I was quoted over the phone, but Nicole was certain it would take 4, then when my car was ready she texted my husband, instead of me, then she did not take the time to go over the service completed on my car she just directed me to the cashier. Nicole, could have greeted me when I walked in as she does other customers, Nicole could have also asked for my number since she knew it was not my husband bringing the car in for service, I hope to never have to deal with her in the future. More

This review is more about Hyundai's lack of support of safety critical recalls and not honoring their extended warranty. The performance of the service department has been mixed. I was generally pleased w safety critical recalls and not honoring their extended warranty. The performance of the service department has been mixed. I was generally pleased with service appointments early in my ownership experience. However, my perspective has changed over time. Fasteners are typically missing after service appointments. My expectation when bringing a vehicle to a dealership for service is that when fasteners break or are lost (things happen), they should be replaced. There is a reason for each fastener. For example. The undercarriage shield recently blew partially off at freeway speeds that I can attribute to a couple of missing fasteners. Other instances include poor troubleshooting and diagnostic techniques. My vehicle began having episodes of not starting after running such as a trip to the market. It eventually progressed to the engine turning off while driving. Obviously that is a serious problem because the steering and brakes lose power along with losing the ability to accelerate. Numerous attempts to diagnose with the service department failed to identify a fundamental component that should have been included in any diagnostic fault tree. I had provided most of the troubleshooting data because there apparently weren't any diagnostic trouble codes being retained. They said that they couldn't do anything until they saw it happen. They declined coming to a parking lot approximately 1/2 mile away when I was stranded by this problem. Eventually, someone thought to check the crankshaft position sensor. I had already verified fuel delivery and ignition were fine in my own troubleshooting that I had relayed to the service department. I know my way around old school vehicles, but was not aware of the engine management and controls on this vehicle that could cause the issue. But, the bottom line is I shouldn't have to. I bring it in for service because the dealer should be the experts. We have three Hyundai vehicles, two purchased from this dealership. I now lack confidence in Hyundai standing behind their warranty as well as the technical ability of the service department. We were considering an Ioniq 5. But with the potential ICCU issues and Hyundai not backing their warranty, that decision is an obvious no. No more Hyundais for us. -a formerly very satisfied customer. More