South Bay Hyundai

Took a long while (over 30 mins) to get the car at pick up. The technician misplaced the keys but the issue was no one was communicating clearly other that to say it will be here soon. Which is very aggrav up. The technician misplaced the keys but the issue was no one was communicating clearly other that to say it will be here soon. Which is very aggravating. More

This is my third visit to the Hyundai service center, and unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought my car in after noticing a strong, unusual smell, which my husband identified as a bubbling battery, clearly a serious safety concern. I was initially told to wait until Monday to bring it in, despite the potential fire risk. When I insisted on bringing it in on Friday, there were no loaner vehicles available. I had to rent a car for four days before one was eventually provided (which was nice as it took me 5 months to get reimbursed from Hyundai when I last rented a car during service) My vehicle remained at the service center for two weeks. At no point during that time was I informed that the repairs would not be covered under my extended warranty. When I questioned this, I was told they would waive the diagnostic fee and could reinstall the damaged battery if I preferred which is not a reasonable solution. My charging port, which was covered under warranty, was replaced for the third time. While I appreciate that it was handled, having the same issue occur repeatedly is concerning. When I picked up my car, it had been left outside (I typically keep it garaged), was extremely dirty, smelled strongly of cigarette smoke, and had only a 16% charge. I do not smoke, so this was especially frustrating. Overall, this has been an incredibly disappointing experience marked by poor communication, lack of transparency, and unacceptable vehicle care. I will not be purchasing another Hyundai vehicle in the future solely to avoid dealing with this level of service. Unfortunately, I’m stuck with this car for now, but this is a mistake I won’t make again, and I will be sharing my experience More

Convenient and great customer service. Waiting area was comfortable and had nice amenities. Friendly staff. Waiting area was comfortable and had nice amenities. Friendly staff. More

Friendly and professional . If asked they explaine the work done Offer ride to customers when car dropped off If asked they explaine the work done Offer ride to customers when car dropped off More

The issue with my car was complex and ongoing. Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to So Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to South Bay for my future car needs. More

Sales is fine. Maintenance is not. Took all day for service to be completed. Very little communication with the customer. Had to request a car wash after service. P Maintenance is not. Took all day for service to be completed. Very little communication with the customer. Had to request a car wash after service. Poor service More

Kei provides wonderful service! He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) More

Jeremy came right out as soon as I pulled up. He was friendly and found my information immediately. He was very helpful. He was friendly and found my information immediately. He was very helpful. More

When things go as planned it's easy to a stellar dealership and have a stellar repair department. But when things go wrong and continue to go wrong but your team does not give up, that's when we rea dealership and have a stellar repair department. But when things go wrong and continue to go wrong but your team does not give up, that's when we really see what you're made of. My driver's side window was stuck and after working on the car 4 different times, replacing several different parts, and new motors almost every time, your team did not give up. It looks like they finally solved the problem that no one had ever seen before. That's the mark of a great business. That's the mark of a great dealership. And I have to give a big shout out to Jack Kim. He never lost his composure and he never lost his commitment. Great job everyone, and especially Jack. More