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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,525 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,465 service reviews

July 05, 2026

Everything went as expected, service was excellent. and efficient Nichole as pleasant. I would recommend More

by donniec2109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 04, 2026

Jeremy was friendly, helpful and knowledgeable. Appreciate the ride service. Work was done quickly and easy to make appointment. More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2026

Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. More

by DOCDINA23
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry to hear about the difficulty you experienced trying to reach our team and that the automated system was frustrating to use. We understand how important it is to be able to quickly connect with a real person when you need assistance. Your comments regarding phone accessibility and communication have been shared with our management team for review. We appreciate you taking the time to let us know about your experience.

July 02, 2026

Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More

by Saundrabt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear our team was responsive and that William was able to step in and provide the support you needed. We also appreciate your comments regarding your service tech and will share this feedback with our management team for review. We value you taking the time to let us know about your experience and hope to have the opportunity to serve you again in the future.

July 02, 2026

She was super kind and communicated the whole way. Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the More

by castillo.nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear you had a smooth and convenient service experience and that Nicole and our team kept you well informed throughout the process. We also appreciate your comments regarding the transportation support and communication. We truly value your kind words and look forward to assisting you again in the future.

July 01, 2026

Great customer service, love the way you make sure the clients is satisfied great work More

by cormekiab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear you had a great experience and that our team was able to provide helpful and attentive service. We appreciate your support and look forward to seeing you again in the future.

July 01, 2026

Jack Kim, my service advisor always takes care of my service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return. More

by ralimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear that Jack continues to provide prompt and efficient service and that he clearly explains the work performed on your vehicle. We also appreciate your comments regarding the transportation support provided during your visits. We value your continued trust and look forward to assisting you again in the future.

June 30, 2026

South Bay Hyundai took care of the recalls, oil/filter change, and tire rotation in a timely manner which I appreciate. However, in recommending the cabin air filter and engine air filter change, the cos More

by Randolph Montau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re glad to hear that your recall work, oil change, and tire rotation were completed in a timely manner. We’re sorry to hear your concerns regarding pricing for the recommended air filter replacements. We understand that service recommendations and associated costs can sometimes feel unexpected, and we appreciate you sharing your perspective. Your comments regarding pricing transparency and service recommendations have been shared with our management team for review. We appreciate you taking the time to let us know about your experience.

June 29, 2026

Mr. Jack Kim was professional, accommodating and informative. Great customer service. Liked the lobby area. More

by speedmounita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2026 -

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that Jack provided you with professional, accommodating, and informative service. It’s great to know you had a positive experience and enjoyed the lobby area as well. We truly appreciate your kind words and your support. Thank you for choosing us, and we look forward to seeing you again!

June 29, 2026

Best customer service by Jack kim . i am very happy the way he treat me . More

by Dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2026 -

South Bay Hyundai responded

Thank you so much for your kind words! We’re thrilled to hear that Jack provided you with such excellent customer service and treated you so well during your visit. We truly appreciate your feedback and are happy to know you had a positive experience. Thank you for choosing us, and we look forward to seeing you again!

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