South Bay Hyundai - Service Center

Eddie was great and very informative. The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than I’ve normally experienced at other dealerships. More

Our salesperson Ryan was super helpful and informative. Unfortunately, the car we bought has an issue already that South Bay Hyundai has failed to resolve. Now I am driving around in the hottest part of th Unfortunately, the car we bought has an issue already that South Bay Hyundai has failed to resolve. Now I am driving around in the hottest part of the year with a brand new car with no air conditioning. Seems quality control is bad, and the service department is even worse. More

Although the paperwork handed to me states tire rotation which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was i which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was in the same location after service More

Nicole has been very helpful, and she answered all of questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. questions knowledgeably. I appreciate her assistance with setting up services for my Santa Fe. More

Mr. Morales, who was my Service Advisor, was responsive, friendly and helpful. The dealership tries hard, but their service department is less than stellar in my experience thus far. friendly and helpful. The dealership tries hard, but their service department is less than stellar in my experience thus far. More

Jack is the only rep that cares and is professional in service. It was a pleasure and I will only request him going forward. . service. It was a pleasure and I will only request him going forward. . More

Jack was great at reviewing my car’s needs and helping get the work done. get the work done. More

The service intake process was efficient once I had scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experie scheduled an appointment. However, I encountered significant challenges when attempting to make an appointment, whether online or by phone. I experienced frequent hold times and disconnections, and the reception staff was often unavailable to answer calls. Consequently, I sent multiple email requests due to the lack of phone communication, but I did not receive any follow-up regarding the status of my vehicle. After several attempts, I was finally able to contact my service advisor; however, communication was limited and resulted in some misunderstandings. Upon arriving to pick up my vehicle, I was informed that I would need to wait until 8:00 a.m. for the vehicle to be ready, despite being told I could arrive early at 7:30 a.m. I found the staff at the service department to be unprofessional and unhelpful during my visit. More

Friendly clean and easy to get an appointment for service. Waiting area big and was equipped with all the necessities and then some service. Waiting area big and was equipped with all the necessities and then some More

Everything was transparent. Service agent and technicians were friendly and professional. Waiting area is very nice, clean, and spacious. Service agent and technicians were friendly and professional. Waiting area is very nice, clean, and spacious. More