South Bay Hyundai

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad your service advisor made you feel welcome and that you enjoyed the comfortable waiting area. We want our customers to have a pleasant place to relax, whether that means grabbing some water, a hot drink, or a snack while their vehicle is being serviced. We appreciate you choosing us and hope to see you again!

South Bay Hyundai responded

Thank you for the kind words! We’re especially glad Jack made such a positive impression. His commitment to making sure customers feel comfortable, informed, and well taken care of is something we truly value. We’ll be sure to share your recognition with him. We appreciate your trust and are grateful you chose us!

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that your oil change took 3.5 hours and that you had to seek out an update after the original estimate had passed. We understand your frustration with the extended wait and the lack of useful status updates through the service link. We also apologize that your vehicle was not washed and that you were not satisfied with the tire pressure check. Your concerns have been shared with our management team for review. We appreciate you bringing this to our attention.

South Bay Hyundai responded

Thank you for sharing this candid feedback. We’re glad your vehicle was completed ahead of the promised time and that Nicole stayed responsive throughout the process, even when the answers weren’t necessarily the ones you were hoping for. We appreciate her commitment to keeping you informed. We also understand why the circumstances surrounding the fuel injection issue would be upsetting, especially after experiencing a breakdown on the 405. We can certainly understand your frustration and concern about feeling like you should have been notified sooner. We appreciate you bringing this to our attention and giving us the opportunity to address your vehicle and hear your concerns.

South Bay Hyundai responded

Thank you for the great feedback! We’re glad scheduling and drop-off have been easy and that our communication has helped take some of the hassle out of routine maintenance. Making service convenient for you is exactly what we’re aiming for. We appreciate you trusting our team with your vehicle!

South Bay Hyundai responded

Thank you for the detailed feedback. We’re glad Jeremy took good care of you, handled both vehicles thoroughly, and made sure the discounts you had received were applied. We also appreciate you pointing out the missed car wash. We understand that when something is promised, you should be able to count on it, especially when you’re on a schedule. We’re sorry we missed that step with your Santa Fe. Thank you for bringing it to our attention, and we hope your next visit reflects the complete experience you expected from us.