South Bay Hyundai

Went in for 30k mile checkup and when I picked up car they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? More

Did not correctly diagnose the issue. Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a mo Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a month to get fixed and I was without the car for three weeks. Total disaster. I will not be back. More

No one acknowledge me upon arrival. I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. I I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. It was just the cashier who cleared everything and gave me a receipt, not even an explanation at the end from the service professional professionals. More

Jack is outstanding. But the service desk when I dropped off and picked up my car was unprofessional. And appeared prejudiced when dropped off my keys at the service desk But the service desk when I dropped off and picked up my car was unprofessional. And appeared prejudiced when dropped off my keys at the service desk, no one acknowledge me, with, 5 service staff there. Three were on the phone, one on computer and one female putting on her makeup. The same occurred when I went to pick up car, I stood there again service desk. No one wanted to help me again. They let new person help me pay for check out and she was new and no one came to help her. She was trying to have me sign a transfer of tile. I questioned it, she had someone her her and he didn’t Know either. When I picked up my keys I had other keys on the ring by accident and was only given only the car key. No one knew where keys were. I had to change Locks . I will never go there again. This was my second time having my car repaired there, horrible experience both times.! I am going to complete a yelp review. With exception of Jack, great customer. More

Quality of service and service providers are terrible. I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wastin I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wasting several hours of my time More

Nicole helped me with my very first service and she went above and beyond. Will recommend Nicole over again Thank you above and beyond. Will recommend Nicole over again Thank you More

Kei was efficient and courteous during my arrival. After dropping off vehicle Kei kept in contact with me from inspection to sending me a report on what they found. Great overall Service experience. C After dropping off vehicle Kei kept in contact with me from inspection to sending me a report on what they found. Great overall Service experience. Calvin the Service Manager greeted me. More

We brought both of our Hyundai vehicles to South Bay Hyundai for their excellent warranty service department, provided by our Service Advisor, Mr. Jack Kim Hyundai for their excellent warranty service department, provided by our Service Advisor, Mr. Jack Kim More

I made an appointment online for a recall fix. Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talk Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talked to said that the service would take 3-4 hours, and being that it was already almost 3 pm, that I'd have to come back another time, earlier in the day. She also said they didn't have the part in stock. It may well be that this was the fault of the corporate online appointment booking system rather than this dealer, but this lack of coordination is totally unacceptable. It wasn't a huge inconvenience for me, but for some people, setting aside a block of time and going out of their way to the dealer for a fix, and then having that time wasted, would be a huge inconvenience. More