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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,641 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,553 service reviews

September 26, 2026

Put repairs needed for someone else's car on my invoice. All services supposedly performed on my vehicle still show as needed services.I am obviously not a happy customer and do not recommend them. More

by mzbrniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2026

It was fast and reliable. and I knew they will give car wash service but it wasn’t More

by makitnew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 25, 2026

This seems to be the only place to provide feedback on your phones. Service is next to impossible to reach so asking a question or needing additional info is not an option. I decided to try the cashier More

by HESTER.DUBOSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer Service
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September 25, 2026

Jeremy is great. He is kind and polite. He’s on top of things and shows the sense of urgency that makes you feel important. Thanks again for your help. More

by castillo.nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2026 -

South Bay Hyundai responded

Thank you for taking the time to recognize Jeremy! We’re so glad his kindness, professionalism, and sense of urgency made you feel like a priority. That combination of staying on top of things while making customers feel genuinely cared for is exactly the kind of service we want to provide. We’ll be sure Jeremy sees your kind words. We truly appreciate you trusting our team and taking a moment to share your experience!

September 25, 2026

I went there for a malfunctioning horn. They immediately scheduled me for service. Problem was fixed in hours. You guys rock! More

by RAMSEY.LAWRENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

South Bay Hyundai responded

Thank you for the awesome shout-out! We’re glad we could get you scheduled quickly, track down the horn issue, and have everything fixed within a few hours. We know how important it is to get something like that taken care of without turning it into an all-day ordeal. We really appreciate the “you guys rock!” and the five-star energy behind it. Thanks for trusting our service team with your vehicle!

September 24, 2026

I never got contacted when vehicle was done,( charged overnight fee)I wanted my undercover fixed, told them I would pay. Its still not fixed More

by tasharisayers
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

South Bay Hyundai responded

We’re sorry you were not contacted when your vehicle was completed and that you were then charged an overnight fee as a result. We also understand how frustrating it must be to specifically request that your under-cover be repaired, offer to pay for the work, and still leave without the issue being addressed. Your concerns regarding the lack of communication, overnight charge, and incomplete repair have been shared with our management team for review. We regret the inconvenience and frustration this caused.

September 24, 2026

Nicole was very helpful and professional getting a complex electrician problem fixed on our Ioniq 5 and dealing with other repairs issues. She was very proactive getting the parts and making sure eve More

by donmottinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

South Bay Hyundai responded

Thank you for the wonderful feedback! We’re especially glad Nicole stayed on top of everything while your IONIQ 5 was dealing with a complex electrical issue and other repairs. Getting the right parts, coordinating the work, and making sure everything was completed correctly takes real attention to detail, so it’s great to hear she was proactive throughout the process. We’ll be sure Nicole sees your kind words. We truly appreciate you recognizing her professionalism and dedication to getting your vehicle taken care of properly. Thank you for trusting South Bay Hyundai with your IONIQ 5!

September 24, 2026

Service for a simple oil change took 4 hours with an appointment which is really pathetic . I had a as sports game to get to fro one of my children and I missed the game due to the slow service departme More

by hr.rod1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kei Yukimura
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

South Bay Hyundai responded

Thank you for taking the time to share this feedback. We understand why you’re frustrated, especially after scheduling an appointment for an oil change and then waiting. Missing your child’s sports game because of the delay is especially disappointing, and we’re sorry your visit had that impact on your day. We also appreciate you recognizing Kei for being friendly and helpful during an otherwise frustrating experience. Your comments about the overall professionalism of the service department, including appearance and work attire, are important feedback as well. We take those expectations seriously and appreciate you being candid about what fell short during your visit.

September 23, 2026

Being my first time for car service at this place, it would have been nice to have a customer service person that have the patient in providing guidance and better communication in providing service upda More

by mzhelen63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A. Nicole was the only person that introduced herself
Print
Sep 25, 2026 -

South Bay Hyundai responded

We’re sorry your first service experience with us did not provide the level of guidance and communication you expected. We understand how important it is, especially on a first visit, to have someone patient and helpful who can explain the process and keep you informed along the way. Your feedback regarding customer service, communication, and service updates has been shared with our management team for review. We appreciate you bringing this to our attention.

September 22, 2026

The service I receive from this dealership is fairly good. I usually get an oil change. The oil change usually takes 1-2 hours, but at my last visit took 3.5 hours. I also like they put a sticker on my More

by shicago310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you’ve generally had good experiences with our service team. We understand how frustrating it must have been when your most recent visit stretched to three and a half hours. We also appreciate you pointing out the missing oil change reminder sticker. Small details like that are helpful, especially when they’ve become part of your usual experience with us. Thank you for bringing both concerns to our attention and for continuing to trust us with your vehicle.

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