Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,615 Reviews
Contact Dealership
View Awards

20433 Hawthorne Blvd

Torrance, CA

90503

Directions

By Type

Showing 2,534 service reviews

September 09, 2026

Mechanical issues were not resolved. Returned my vehicle to the service repair, for the same issues I had before it was serviced. Management is rude and argumentative More

by chavezsaul50.00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
September 09, 2026

I have owned a dozen or so cars across various brands and this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year More

by Jeff Renzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly, Calvin
Print
September 06, 2026

Jeremy was excellent. He's always friendly and professional. The wait area was clean, spacious and inviting and stocked with yummy snacks and beverages. Brought my car in More

by caitlee4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

South Bay Hyundai responded

Thank you for such a wonderful review! We’re glad Jeremy continues to make your visits feel friendly and professional, and it’s great to hear he was able to get your routine maintenance completed in less than an hour. We also appreciate the kind words about our service center. A clean, comfortable waiting area with snacks and beverages is just one of the little things we want to make your time with us more enjoyable. Thank you for continuing to choose South Bay Hyundai, we truly appreciate your trust!

September 05, 2026

Hi, Jack Kim was extremely helpful and met all my needs. He communicated well and followed up with my repair. Along with the office staff and my first encounter arriving at the dealer. More

by lafire58
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!

September 04, 2026

Vehicle's Horn Service was a Manufacturer's Warranty item. In addition, Four Services were Suggested and Declined. More

by marshalsr.arnwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for sharing the details of your visit. We’re glad we were able to take care of the horn service under the manufacturer’s warranty. We also appreciate you noting the additional services that were recommended and that you chose to decline them at this time. Our goal is to provide clear information and let you decide what makes the most sense for your vehicle and your needs. Thank you for choosing our service team!

September 03, 2026

Pleasant, but I had to come back because they forgot to put the oil dipstick back. More

by s.ekenstam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for the feedback. We’re glad your visit was pleasant overall, but we’re sorry the oil dipstick was not put back in place and that you had to return to have it corrected. That’s an important detail that should have been checked before your vehicle was returned to you. We appreciate you bringing it to our attention and hope we can provide a more careful, seamless experience on your next visit.

September 03, 2026

Nicole is great, friendly and knowledge. the facility is nice to chill out while waiting More

by andylawcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re so glad Nicole was friendly, knowledgeable, and able to make your visit a positive one. It’s also great to hear you enjoyed the facility while you waited. Having a comfortable place to relax can make a big difference during a service visit. We truly appreciate you taking the time to share your experience and recognize Nicole!

September 02, 2026

Friendly environment and good communication. William was very pleasant and provided information regarding service and cost More

by ILNDOLLEONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad William was so pleasant to work with and took the time to clearly explain both the service and the costs involved. Good communication and a friendly environment can make all the difference, and we’re happy you felt well informed throughout your visit. We truly appreciate you taking the time to share your experience!

September 02, 2026

great job as always, including cleaning the car up and making sure it was ready to go. More

by Lori FoxWood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad the team made sure your car was ready to go and took the extra step of cleaning it up before you left. Those finishing touches can make a big difference, and we really appreciate you recognizing the care that goes into your visits. Thanks for continuing to trust us with your service!

September 01, 2026

I’ve tried calling to set up appts and follow up on questions multiple times when working f with this dealer and end up being left on hold so long the phone tree kicks back around and starts over. When More

by tyler.n.julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

We’re sorry you’ve had such a frustrating experience trying to reach our team. Being left on hold, not receiving callbacks, and having difficulty using the app, especially when the dealership is not conveniently located for you, is understandably frustrating. We appreciate you bringing this to our attention, and your feedback regarding our phone communication, appointment process, and customer support has been shared with management for review.

1
2
...
254