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South Bay Hyundai

Torrance, CA

4.5
4,521 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,461 service reviews

July 02, 2026

She was super kind and communicated the whole way. Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the More

by castillo.nestor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2026

Great customer service, love the way you make sure the clients is satisfied great work More

by cormekiab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2026

Jack Kim, my service advisor always takes care of my service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return. More

by ralimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2026

South Bay Hyundai took care of the recalls, oil/filter change, and tire rotation in a timely manner which I appreciate. However, in recommending the cabin air filter and engine air filter change, the cos More

by Randolph Montau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2026

Mr. Jack Kim was professional, accommodating and informative. Great customer service. Liked the lobby area. More

by speedmounita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2026

Best customer service by Jack kim . i am very happy the way he treat me . More

by Dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

South Bay Hyundai responded

Thank you so much for your kind words! We’re thrilled to hear that Jack provided you with such excellent customer service and treated you so well during your visit. We truly appreciate your feedback and are happy to know you had a positive experience. Thank you for choosing us, and we look forward to seeing you again!

June 28, 2026

Jack was very helpful and service was finished faster than expected. Happy with the customer service More

by andsomethingmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mace Bradley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

South Bay Hyundai responded

Thank you so much for your kind feedback! We’re thrilled to hear that Jack was very helpful and that your service was completed even faster than expected. It’s wonderful to know you were happy with the level of customer service you received. We truly appreciate your support and your trust in our team. Thank you for choosing us, and we look forward to seeing you again!

June 28, 2026

It is extremely pleasant when a client can always rely on supremely dedicated and professional service. The entire team that I have had the pleasure of interacting with has always provided the very best atte More

by RODNEYNAKASHIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

South Bay Hyundai responded

Thank you so much for your kind words! We’re truly delighted to hear that you can consistently rely on our team for dedicated, professional, and attentive service. It means a great deal to know that every interaction you’ve had with our staff has met or exceeded your expectations. Providing a high level of care and a positive experience is always our goal, and your feedback is incredibly rewarding for the entire team. We sincerely appreciate your continued trust and support, and we look forward to serving you again in the future!

June 27, 2026

One thing I do like about is that everyone is friendly. I did not like on the day of my first appointment was at 11 AM. I was told that there would be a 3 to 4 hour rate because they were behind. I don’ More

by jusjesjene
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2026 -

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team friendly, as creating a welcoming environment is very important to us. We also sincerely apologize for the extended wait time during your scheduled 11 AM appointment and understand your frustration. Even for routine maintenance like a 5,000-mile check, your appointment should be handled in a timely manner, and we’re sorry that we fell short that day. Your concerns regarding scheduling, capacity, and wait times are valid and will be shared with our management team for review as we continue working to improve efficiency and better balance appointments and walk-ins. We truly appreciate your honest feedback and the opportunity to improve. Thank you for choosing us, and we hope to provide you with a much smoother experience on your next visit.

June 25, 2026

Holli was our service rep and dud an outstanding job! Her listening then explaining in plain English answers and work to be done was much appreciated. Holli made sure all work was promptly done so we cou More

by nelsongang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holli - service rep
Jun 29, 2026 -

South Bay Hyundai responded

Thank you so much for sharing your experience! We’re thrilled to hear that Holli provided such outstanding service during your visit. It’s great to know she took the time to listen carefully, explain everything clearly in plain English, and ensure you fully understood the work being done on your vehicle. We’re especially glad she was able to prioritize your repair so you could make it to your doctor’s appointment on time. We truly appreciate your kind words and will be sure to share your feedback with Holli and the team. Thank you for choosing us, we look forward to seeing you again!

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