South Bay Hyundai

I am incredibly disappointed with the service and subsequent customer support I received from this dealership. I had my 2024 Hyundai Tucson serviced here on July 10, 2025. When I later took my vehicl subsequent customer support I received from this dealership. I had my 2024 Hyundai Tucson serviced here on July 10, 2025. When I later took my vehicle to an independent shop for an oil change, they could not complete the service because the oil filter cap was tightened so excessively that removing it risked breakage. They also discovered that bolts were missing from the skid plate. I attempted to resolve these safety hazards directly with the dealership multiple times. I received automated text messages assuring me that my concerns were being "prioritized" and that someone would contact me "as soon as possible". Despite these written assurances, no one from the dealership ever reached out to address their negligence. Due to their complete lack of response, I escalated the issue to Hyundai Motor America and opened Case #42004285. Even the corporate case manager informed me that she struggled to contact the dealership, stating it took them about a month to finally respond to her inquiries. On January 22, 2026, I was finally given an answer, only to be told that the dealership would not replace the missing bolts. Their justification was that since the service occurred over six months ago, "anything could have happened between that time". It is entirely hypocritical for them to use the passage of time as a loophole to avoid accountability, especially when the delay was caused directly by their own refusal to communicate with both me and their corporate office. I strongly advise avoiding this dealership if you expect competent vehicle maintenance and basic customer service. More

Great, personable, and extremely efficient service! Thank you so much to Nicole! Highly recommend this dealership. Thank you so much to Nicole! Highly recommend this dealership. More

Jack's management of my service appointment was superb and his communications about the work being done was extremely timely and professional! I could not have been more satisfied. Thank you. and his communications about the work being done was extremely timely and professional! I could not have been more satisfied. Thank you. More

Salesperson was vey prompt with communication, and helpful with vehicle choice and information, easy communication as well helpful with vehicle choice and information, easy communication as well More

Lack of transparency and no accountability Followed up multiple time during 5 days period to get update but all went in vain multiple time during 5 days period to get update but all went in vain More

I spent almost $800 and not all of my service was completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly t completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly to let her know I was there. She gave me a rude look and told me to wait in my car. Next think you know I and received Will instead. I was there for 3 hours and still don’t have an alignment that I paid for. More

Jeremy is my service advisor. He is friendly and always welcomes me when I come in. He makes sure things are checked and the work is completed. He makes sure the car is cleaner He is friendly and always welcomes me when I come in. He makes sure things are checked and the work is completed. He makes sure the car is cleaner than it was when I brought it in. He always makes sure I have a ride both ways if needed. When I have questions, he always takes time to explain everything to me. I would give him a raise.. More

My service advisor never called me back, after repeated calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally able to get the service manager on the phone by calling repeatedly in the same day and getting lucky. The first two calls that day, I sat on hold for 15 minutes before giving up and trying again later. The third call, I finally got him on the phone after sitting on hold for ten minutes. When I did finally get the email from them, he quoted double the amount due over the price I had already agreed to with the service advisor. Stay away from this place. More

She did not have a great attitude. Customer service has been overall good brfore this time. Customer service has been overall good brfore this time. More