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South Bay Hyundai

Torrance, CA

4.5
4,444 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,417 service reviews

April 25, 2026

Great, personable, and extremely efficient service! Thank you so much to Nicole! Highly recommend this dealership. More

by christymoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2026

Jack's management of my service appointment was superb and his communications about the work being done was extremely timely and professional! I could not have been more satisfied. Thank you. More

by dsmatso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2026

Salesperson was vey prompt with communication, and helpful with vehicle choice and information, easy communication as well More

by kris.knowles
Recommend Dealer
Yes
Employees Worked With
Jeff Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2026

Lack of transparency and no accountability Followed up multiple time during 5 days period to get update but all went in vain More

by Amit Kumar Sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kei Yukimura
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2026

I spent almost $800 and not all of my service was completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly t More

by lindsay.white819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willian Morales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly
April 22, 2026

Jeremy is my service advisor. He is friendly and always welcomes me when I come in. He makes sure things are checked and the work is completed. He makes sure the car is cleaner More

by Buttons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2026 -

South Bay Hyundai responded

Thank you so much for the detailed and thoughtful feedback! We’re really glad to hear Jeremy consistently provides such a strong service experience, from his friendly welcomes and clear communication to making sure your vehicle is properly taken care of, clean, and that your transportation needs are handled. It’s especially great to know he takes the time to thoroughly explain things and ensures you feel supported every step of the way. That level of care makes a real difference, and we’ll be sure to pass along your kind words to him and the team. We truly appreciate your trust in South Bay Hyundai and look forward to continuing to take great care of you and your vehicle!

April 21, 2026

My service advisor never called me back, after repeated calls. I finally tried the service manager, who also did not return my call or send me the information on my car when he said he would. I was finally More

by BAH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2026 -

South Bay Hyundai responded

hank you for sharing your feedback. We’re very sorry to hear about the difficulty you experienced reaching our team and the frustration caused by delays in communication and discrepancies in pricing. We understand how important it is to receive timely updates and clear, consistent information, especially when service decisions have already been discussed. Your comments regarding follow-up, phone accessibility, and pricing communication have been shared internally for review by management. We appreciate you taking the time to let us know about your experience.

April 21, 2026

She did not have a great attitude. Customer service has been overall good brfore this time. More

by JY
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2026 -

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that, overall, you’ve had good customer service experiences in the past, but we’re sorry to hear this particular interaction didn’t meet that same standard. That’s not the impression we want to leave. We appreciate you bringing it to our attention and will make sure it’s reviewed with the team so we can continue improving consistency across every visit. We value your continued trust in South Bay Hyundai and hope your future experiences return to the high level of service you’ve come to expect.

April 18, 2026

As always, great service. Easy to make appointment, clean waiting area, keep me updated with status. Thanks Jack! More

by whirlyjack
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad to hear your experience was consistently smooth, from easy appointment scheduling to the clean waiting area and clear status updates. We’ll be sure to pass your appreciation along to Jack, he’ll be happy to know he made a positive impact on your visit. We appreciate you choosing South Bay Hyundai and look forward to seeing you again next time!

April 17, 2026

I appreciate Nicole's professionalism and common courtesy. She has taken the next step in making my visit very enjoyable More

by IJCMONSTER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2026 -

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear Nicole’s professionalism and courtesy made your visit especially enjoyable. Taking that extra step to create a great experience is exactly what we strive for. We truly appreciate your feedback and look forward to seeing you again!

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