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South Bay Hyundai

Torrance, CA

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Employees
Reviews
Vehicles
4.5
4,623 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,539 service reviews

September 18, 2026

they haven’t finished the job yet and i haven’t received any updates still waiting for any call or email it’s been a week More

by goldenboutiquejw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 17, 2026

When I picked my 2015 Genesis up after servicing on 9/15/26, I was charged a 3% fee for using a credit card. However, this was never mentioned to me until after I had paid $1,849.36 with a credit card More

by LANCERSD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 15, 2026

The team at South Bay Hyundai are always great and very professional! I'm always in and out fast. More

by lalysix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad our team continues to make your visits easy, professional, and efficient. We know your time is valuable, so getting you taken care of quickly while still providing the level of service you expect is something we really value. We truly appreciate your continued trust in South Bay Hyundai and are happy to know you can count on our team every time you visit!

September 15, 2026

I had an appointment for a first service. This is the 2nd time I went. First time I had an appointment they told me it would be 2 hours. When I arrived at my appointment time they told me it More

by duke.pointer584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kei Yukimura
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

South Bay Hyundai responded

We’re sorry that the service time was significantly longer than what you were told, especially after you had already experienced a similar issue during your first appointment. We understand how frustrating it is to schedule a service appointment expecting a two-hour visit, only to wait three hours with no transportation option offered. Clear communication about expected service times is important, particularly when customers are planning their day around an appointment. Your feedback has been shared with our management team for review, as we are always looking to improve our services.

September 10, 2026

My vehicle needed its transmission replaced under warantee and when it took much longer than expected they offered me a loaner vehicle until it was completed. More

by gregaden99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 11, 2026 -

South Bay Hyundai responded

Thank you for sharing your experience! We know a transmission replacement is a significant repair, and we appreciate your patience when the work took longer than expected. We’re glad our team was able to provide a loaner vehicle so you could stay on the move while your vehicle was being completed. Thank you for trusting us with your warranty repair and for recognizing the effort to keep you taken care of throughout the process. We truly appreciate your understanding and your business!

September 09, 2026

Mechanical issues were not resolved. Returned my vehicle to the service repair, for the same issues I had before it was serviced. Management is rude and argumentative More

by chavezsaul50.00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 09, 2026

I have owned a dozen or so cars across various brands and this is the worst customer service I have ever experienced at a dealer or other automative service facility. We brought our vehicle--less than a year More

by Jeff Renzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Holly, Calvin
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September 06, 2026

Jeremy was excellent. He's always friendly and professional. The wait area was clean, spacious and inviting and stocked with yummy snacks and beverages. Brought my car in More

by caitlee4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 08, 2026 -

South Bay Hyundai responded

Thank you for such a wonderful review! We’re glad Jeremy continues to make your visits feel friendly and professional, and it’s great to hear he was able to get your routine maintenance completed in less than an hour. We also appreciate the kind words about our service center. A clean, comfortable waiting area with snacks and beverages is just one of the little things we want to make your time with us more enjoyable. Thank you for continuing to choose South Bay Hyundai, we truly appreciate your trust!

Sep 10, 2026 -

South Bay Hyundai responded

Thank you for the wonderful feedback! We’re especially glad to hear Jeremy continues to make such a great impression with his friendly, professional service. Getting routine maintenance completed in under an hour while keeping the experience comfortable and welcoming is exactly what we want for our guests. And we’re happy the clean waiting area, snacks, and beverages made the time go by a little easier! We truly appreciate your continued trust in South Bay Hyundai and your kind words about the service center. We look forward to seeing you again!

September 05, 2026

Hi, Jack Kim was extremely helpful and met all my needs. He communicated well and followed up with my repair. Along with the office staff and my first encounter arriving at the dealer. More

by lafire58
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad Jack Kim was so helpful, communicated well, and stayed on top of your repair with follow-up along the way. It’s also great to hear that your positive experience started from the moment you arrived, with our office staff helping make you feel welcome. We truly appreciate you recognizing the entire team and taking the time to share your feedback!

September 04, 2026

Vehicle's Horn Service was a Manufacturer's Warranty item. In addition, Four Services were Suggested and Declined. More

by marshalsr.arnwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 05, 2026 -

South Bay Hyundai responded

Thank you for sharing the details of your visit. We’re glad we were able to take care of the horn service under the manufacturer’s warranty. We also appreciate you noting the additional services that were recommended and that you chose to decline them at this time. Our goal is to provide clear information and let you decide what makes the most sense for your vehicle and your needs. Thank you for choosing our service team!

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