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South Bay Hyundai

Torrance, CA

4.6
4,433 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,409 service reviews

April 18, 2026

As always, great service. Easy to make appointment, clean waiting area, keep me updated with status. Thanks Jack! More

by whirlyjack
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad to hear your experience was consistently smooth, from easy appointment scheduling to the clean waiting area and clear status updates. We’ll be sure to pass your appreciation along to Jack, he’ll be happy to know he made a positive impact on your visit. We appreciate you choosing South Bay Hyundai and look forward to seeing you again next time!

April 17, 2026

I appreciate Nicole's professionalism and common courtesy. She has taken the next step in making my visit very enjoyable More

by IJCMONSTER
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2026 -

South Bay Hyundai responded

Thank you for your kind words! We’re so glad to hear Nicole’s professionalism and courtesy made your visit especially enjoyable. Taking that extra step to create a great experience is exactly what we strive for. We truly appreciate your feedback and look forward to seeing you again!

April 16, 2026

From customer service to all the way to the waiting room, everything was nice and in order clean no problems More

by yvonneparker48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2026 -

South Bay Hyundai responded

Thank you for your kind feedback! We’re so glad to hear everything was clean, organized, and met your expectations. We truly appreciate your support and look forward to providing you with another great experience next time!

April 11, 2026

Good not great. Good service getting me a ride home. Bad that car wasn’t ready when text msg said it was plus filthy on outside and radio settings changed More

by kristinegilgomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie
Apr 13, 2026 -

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear the ride home service was helpful, but we’re very sorry for the frustration you experienced with your vehicle not being ready as communicated and for it being returned in less than expected condition. That’s not the level of care or attention to detail we aim to provide. We understand how important clear timing updates and returning your vehicle properly set up and clean are, and we will be sharing this with our service team to address immediately. We appreciate your honesty, it helps us improve, and we hope we can provide you with a much better, fully seamless experience next time.

April 07, 2026

Jack was very courteous and keep me informed of my vehicle when it was ready and about the services performed More

by LIRNAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2026 -

South Bay Hyundai responded

Thank you for your kind feedback! We’re glad to hear that Jack was courteous and kept you well informed about your vehicle and the services performed. Clear communication and great service are exactly what we aim for. We truly appreciate you choosing us and look forward to helping you again!

April 07, 2026

After an oil change at the dealership late last year my car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving More

by ibepat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2026 -

South Bay Hyundai responded

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered with your vehicle following your oil change, as well as for any miscommunication regarding service timing and diagnosis. We understand your concerns regarding the cost of the starter replacement and the credit card surcharge. While surcharges are sometimes applied for card processing, we hear your feedback and will review ways to make our billing more transparent. We also regret that the rough ride issue was not resolved during your visit, and we appreciate your patience as our team worked to diagnose the starting issue. Your experience has been shared with our service management team to help improve communication, service processes, and customer care. We value your feedback and hope to have the opportunity to restore your confidence in our service department.

April 06, 2026

Jack was great, but your tech failed initially to correctly diagnose the problem and I had to go back to the service department more than once. And it would cost me additional $ to take care of the More

by lheyert
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the initial service diagnosis and the need to return to the service department. That is certainly not the level of experience we aim to provide. We’re glad to hear that Jack and our Uber service were positives for you, and we appreciate your patience as we work to resolve the issue. Please don’t hesitate to reach out to our service team so we can make sure your vehicle is properly taken care of and address any concerns regarding additional costs. Your satisfaction is very important to us.

April 03, 2026

Nicole got us out ahead of schedule! The waiting room was very comfortable. Thank you Nicole! More

by wdarnold50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2026

Technician broke something on my car, service rep told me to bring it back in. Instead if fixing the fixing part, the technician zip tied the broken pieces to my car. Service department said it was my fault More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2026

After seeing a service member take a customer before me without checking to see who was next, I had very little hope for the service I was about to receive. Eventually, service member Kei listened to my re More

by bigdaddyreece
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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