South Bay Hyundai

I took the car for service because of a recall, and I think they fixed it! think they fixed it! More

am extremely disappointed with the service I received. Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to f Routine maintenance was never an issue, but when my vehicle developed a serious problem that required real diagnostic skills, nobody seemed able to fix it. My car has stalled multiple times while I was driving, putting me and my family at risk of serious accidents. The dealership kept my vehicle for a week without providing a loaner car. I was told I would be reimbursed for my taxi expenses, but that never happened. After several delays, they finally returned my car and assured me they had replaced the faulty part and that it would never stall again. Less than three hours later, my vehicle stalled again. I called my service advisor several times, but my calls were ignored. I filed multiple complaints, yet nothing has been resolved. Even Hyundai Customer Care has continued to delay instead of providing a real solution. The most frightening part is that the vehicle stalls without any warning, even while driving on the freeway. It runs perfectly one moment and suddenly shuts down the next. I have narrowly avoided several serious accidents because of this dangerous defect. This has been the worst customer service experience I have ever had. I was planning to lease another Hyundai when my current lease ends, but after this experience, I will never do business with Hyundai again. Instead of standing behind a vehicle that is still under warranty and fixing a serious safety issue, it feels like the focus is only on selling new cars and charging customers for additional services. I have completely lost trust in Hyundai and have decided to pursue legal action for the damages and the serious safety risk I have been subjected to. More

Was great experience - I appreciate the efficiency ! !!!!! Wonderful. Thank you very much for the recommendation thank you !!!!! Wonderful. Thank you very much for the recommendation thank you More

They had the part for recall needed, turns out it wasn’t the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into wa the right part of the model of my car and they didn’t have another part so had to be reordered. I wasn’t notified of this until about 2 hours into waiting there. I wasn’t notified until I asked if link on tracker was accurate because it was still on arrival 1.5 hrs into waiting. Advisor didn’t get back to me until a few min later, about 2 hr mark. I still had to wait around for my car to be pulled into the front. All together I waited almost 3 hours for a service that wasn’t completed thus making me late for work. More

My 45k service included a tire rotation that was not done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. done. But was on the invoice. This makes me wonder what else was invoiced but not actually done. More

he is very very kindness and professonal. everytime i visite the hyundai, he gave me the information what i had to do. everytime i visite the hyundai, he gave me the information what i had to do. More

Had to wait when I first arrived to get checked in even though I arrived on time for my scheduled appointment. Service rep was fine. though I arrived on time for my scheduled appointment. Service rep was fine. More

We were very disappointed with our experience at this dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the dealership. We brought our vehicle in for an airbag warning light & ended up making 3 visits to the dealership within 10 days. During each visit, the multipoint inspection results were inconsistent. For example, each inspection has a different measurement for all brakes. All the inspections indicated the horn passed even though horn does NOT work! Also, in the inspection, the battery passed the first time, had caution the second time & the third time it passed. At our third time to pick up the car, the battery had to be recharged to start. We made it home and then the car would not restart. We had to contact AAA & get a new battery! We are not making this up! There are more examples. And all these inconsistences raised concerns for us. We were also told the front undercover could be removed, but no one informed us that it is an important component of the vehicle. We later had to return to have it replaced, that was the second visit, After having the front brakes replaced, they started making a loud knocking noise. We were concerned it was related to the brake work, so we returned to the service dept for the third time. Later we were told it was the suspension. It seemed that every visit resulted in another problem being identified. Based on these repeated issues and inconsistencies in the inspections, we lost confidence in the service department and would not return. There was very good communication with Will. Poor communication with Nicole & average with Kei. More

It is going to be my 8 years working with Southbay Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! Hyundai. Service Department is great. Jack was so helpful even though it took some days to repair my car he helped a lot. All team is great! More