South Bay Hyundai

The dealership is been great, from the sales department to the service department. Very professional. department to the service department. Very professional. More

Got a free car wash after service was completed. And got a free ride home with uber. And got a free ride home with uber. More

Hollie was fantastic. Explained all the options to me and the work was done perfectly and complete before the time promised. South Bay Hyundai - both sales and service - Explained all the options to me and the work was done perfectly and complete before the time promised. South Bay Hyundai - both sales and service - have terrific personnel that make the entire experience 10 out of 10. More

Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

Jack Kim was punctual, knowledgeable and helpful. We appreciated how he provided the best customer service and always request him as our service advisor. We appreciated how he provided the best customer service and always request him as our service advisor. More

Awesome service always recommend coming here for service! ! Highly rated service and friendly service totally recommend ! Highly rated service and friendly service totally recommend More

Horrible service and no communication. Had an appointment for an oil change and it took 4 hours to complete! Had an appointment for an oil change and it took 4 hours to complete! More

Jack in the service department was excellent. He took the time to clearly explain what maintenance and service were needed for my vehicle. When I mentioned that I had limited time available that He took the time to clearly explain what maintenance and service were needed for my vehicle. When I mentioned that I had limited time available that day, he was very understanding and assured me that he would make a note of it. He explained that if all of the recommended services couldn't be completed during my visit, they would schedule a follow-up appointment to finish the remaining work. I appreciated his professionalism, communication, and willingness to work with my schedule. More

Jack Kim was great. He explained how long it would take for my car to be serviced and when I mentioned that I had a limited amount of time, he said that he would try to He explained how long it would take for my car to be serviced and when I mentioned that I had a limited amount of time, he said that he would try to make sure all of my needed repairs were completed by the time I needed to leave and if there was anything they weren't able to complete, they would make another appointment for me to come in and have it completed. More

My car had a recall and when I arrived at my appointment time there were 6 employees standing in the parking lot and nobody said anything to do me when I parked my car in the service lane. I went inside and time there were 6 employees standing in the parking lot and nobody said anything to do me when I parked my car in the service lane. I went inside and 3 people were at their desks and did not say a word when I walked in. Someone eventually asked what I was there for and they sent me back out to my car to wait. After I was called to say my car was ready and I went in to pick it back up, the paperwork was not complete and I had to wait again. Overall, the customer experience is not great. More