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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,601 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,523 service reviews

August 27, 2026

William helped me with a recall on my new vehicle. It went smoothly and fast. He was communicative and helpful More

by kyleshepard84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 27, 2026

Willian provided excellent customer service! He was professional, courteous, knowledgeable, and kept me informed throughout the entire service process. I truly appreciate his attention to detail More

by lavone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 26, 2026

After much back and forth with emails, I finally decided to call for an appointment and got one for the next day. The only negative is they didn't wash my car and check my windshield wipers, like I had ask More

by wendytoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 26, 2026

I had a great experience getting my car serviced at Hyundai of South Bay. The staff was friendly, professional, and welcoming from start to finish. They explained everything clearly, completed the serv More

by seandormedit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 25, 2026

After fixing recall issue on my Sonata, I am facing vibration issue and noise from engine, which is not addressed and they are asking me to pay more even to check the issue More

by Krish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2026 -

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.

August 25, 2026

I am very Satisfied your service. GOOD. But it taken longer time than I expected it. More

by baikjeehun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 25, 2026 -

South Bay Hyundai responded

Thank you for the feedback! We’re glad you were satisfied with the service overall, and we appreciate you being candid about the wait time. We understand how frustrating it can be when a visit takes longer than expected, especially when you’ve planned around a certain timeframe. We’ll continue working to make the process as efficient as possible while still giving your vehicle the attention it needs. Thank you for choosing us!

August 22, 2026

unwilling to face the issue when I needed him. Charge me more than it should have been More

by anchiu35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Kim
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 25, 2026 -

South Bay Hyundai responded

We’re sorry to hear that you felt your concerns were not addressed when you needed assistance. We also understand your frustration with being charged more than you expected. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and apologize for the frustration.

August 20, 2026

Service Advisor was friendly. Waiting room has a lot of seating and water or hot drinks are available along with snacks. More

by maryann.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 21, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad your service advisor made you feel welcome and that you enjoyed the comfortable waiting area. We want our customers to have a pleasant place to relax, whether that means grabbing some water, a hot drink, or a snack while their vehicle is being serviced. We appreciate you choosing us and hope to see you again!

August 20, 2026

I appreciate their customer service, Jack Kim makes a great effort to insure that the customer has a positive experience. More

by coachjvalle1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 21, 2026 -

South Bay Hyundai responded

Thank you for the kind words! We’re especially glad Jack made such a positive impression. His commitment to making sure customers feel comfortable, informed, and well taken care of is something we truly value. We’ll be sure to share your recognition with him. We appreciate your trust and are grateful you chose us!

August 15, 2026

Update system was texted to me but was never updated. Had to keep checking at the desk while waiting for my service to be completed More

by sam.sanders2014
Service Time
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 17, 2026 -

South Bay Hyundai responded

Thank you for sharing your feedback. We’re sorry that the service status system was not kept up to date, leaving you to repeatedly check at the desk for information about your vehicle. We understand how frustrating it is when a communication tool is provided but does not accurately reflect the progress of your service. Your comments have been shared with our management team for review and we will be contacting the service provider for information. We appreciate you bringing this to our attention.

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