South Bay Hyundai

After having an awful experience at downtown Hyundai. .. We went into South Bay with the purpose of trading in my one year-old car or something with lower payments. Kevin, Rickey and the team and South Ba .. We went into South Bay with the purpose of trading in my one year-old car or something with lower payments. Kevin, Rickey and the team and South Bay Hyundai were extremely patient and worked with us to get the deal we needed. Kevin completed the deal with us and we will definitely be coming back to him for our daughter's future car! He was Top Notch!! More

Holly was very welcoming and helpful as this was my first time at your service dept time at your service dept More

When I made my service appointment I specifically mentioned that I was in a recent accident and that I wanted the service department to inspect the repairs to ensure that they met Hyundai standards a mentioned that I was in a recent accident and that I wanted the service department to inspect the repairs to ensure that they met Hyundai standards and complied with my lease terms. And the service center agent agreed to an inspection. But when I arrived I was told by the service representative (Hollie Knight) that Hyundai does not do inspections and I would need to take it to a third party. Also, I told Ms. Knight that my license plate frame was damaged in the accident and I would like a new one. She agreed. I confirmed with her upon pickup that my license plate frame was replaced. She falsely said that it was, but it was not. I expect honesty and fair dealing from my car service provider. I did not receive it. More

Other than an unusually long wait time to see anyone take orders in service bay (25 minutes plus) the experience was quite good. Communication was thorough. Price as expected- with options to keep co orders in service bay (25 minutes plus) the experience was quite good. Communication was thorough. Price as expected- with options to keep cost down presented. Very appreciated. This is not a small business- profit margin is I assume, healthy. so surcharge to use credit card, while understandable, is a slight mark against. Lobby and amenities quite nice. Clean. Good selection of snacks. The work which could be completed, was timely. The car wash- if it hadn’t been complimentary- I would have sent back- but the car left cleaner than when it entered- so I am grateful for the kindness. More

After checking in in a timely manner, Willian explained that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the da that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the day, and I was given a link meant to update me on the car's progress. After more than 3 hours, I texted three separate times, but never received a response. The progress didn't change on the website link, so I eventually had to call in and speak to a different rep, who told me that the work should be completed relatively soon. After waiting for more than another hour, I was finally told that the work had been completed. When told that my car would be brought out for me, I had to wait an additional 10 minutes. I was then treated to a car that had not been washed or cleaned out whatsoever, a pretty standard dealership procedure for any customer waiting to have service done. Quite disappointed to say the least. More

Great customer service at Hyundai. Nicole made sure that my needs were addressed promptly. Thank you ! Nicole made sure that my needs were addressed promptly. Thank you ! More