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South Bay Hyundai

Torrance, CA

4.5
4,667 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,573 service reviews

October 16, 2026

SBH has the worst customer service I have ever experienced. I will NEVER buy Hyundai again. I will not recommend this dealership or this brand. More

by LISAMARDESICH
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2026

Jack is the best service advisor. Genuine, thoughtful, understanding, and kind. I appreciate everything he has done . More

by Osvaldogarcia1569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Technician
October 15, 2026

They have always been very efficient and helpful. Although the dealership is always more expensive, I feel very confident in the work that is performed. More

by peteradam66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2026

Nicole Nelson took great care of me during my service visit. She was friendly, explained everything clearly, and kept me updated the whole time. The service was quick and my car came back running great. More

by benjaebc11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Matsumoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Bracken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff is a star!
October 15, 2026

I first met with Nicole, and she was on her cell and not helpful and gave me the wrong answer when I explained to her that the part was under warranty. If the questions below reflect my first interaction w More

by Al Quattrocchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2026

Quick efficient service, friendly folks, everything ran so very smoothly it was very helpful, glad to go More

by emmet0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2026

Really service is not good My car has some noise at rear door.. I dropped my car and After 2 days they said I have to go other dealership. Even they didn't call me when I call they said almost done More

by steve12jeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

South Bay Hyundai responded

We’re sorry for the frustration and inconvenience you experienced while trying to address the noise coming from your rear door. We understand how disappointing it must have been to leave your vehicle with us for two days, be told the work was nearly complete, and then learn only after arriving that you needed to visit another dealership. We also regret that you did not receive a timely update about the change in plans. Clear communication is especially important when a repair cannot be completed at our location. We apologize for the wasted time and the inconvenience this caused, and we appreciate you bringing your experience to our attention.

October 14, 2026

He provided above and beyond customer service and very satisfied with overall service at Hyundai service center in Torrance. Will definitely recommend to my friends and family . More

by SUSANSKWAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Jeong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

South Bay Hyundai responded

Thank you for the wonderful recommendation! We love hearing that our team went above and beyond and made your visit to South Bay Hyundai’s service center in Torrance such a positive experience. Knowing you’d recommend us to your friends and family is a great compliment. We truly appreciate your trust and look forward to taking care of your vehicle again!

October 13, 2026

The staff and waiting area were great. I can only give 4 stars because my vehicle wasn't returned washed. I overheard a staff member telling a customer that her vehicle was ready and would More

by jhpchoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

South Bay Hyundai responded

Thank you for the honest feedback! We’re glad you enjoyed the staff and waiting area, but we understand why leaving without a washed vehicle was disappointing, especially after hearing another customer was offered one. A recall repair should still come with a welcoming service experience, and we’re sorry this detail left you feeling that your visit may have been treated differently. We appreciate you bringing it to our attention, and we’ll share your comments with our team. Thank you for choosing South Bay Hyundai and for giving us the opportunity to learn from your experience.

October 08, 2026

I was able to wait for my car. Comfortable place to sit. Staff are great! More

by brendafellman1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2026 -

South Bay Hyundai responded

We’re glad you could relax comfortably while we took care of your car! Having a welcoming space to wait makes a difference, and it’s even better to hear our staff made the visit enjoyable. Thank you for the kind words and for choosing us for your service. We’ll be happy to welcome you back next time!

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