South Bay Hyundai

South Bay Hyundai responded

Thank you for such a thoughtful review! It’s great to hear Kei made the service experience feel simple and stress-free, especially by keeping you informed throughout the process. Knowing what’s happening with your vehicle and having someone you can easily talk to makes a big difference, and it sounds like Kei delivered that in a big way. We’ll be sure Kei sees your kind words. Being called one of the better dealership service experiences you’ve had is a fantastic compliment, and we truly appreciate you taking the time to recognize him. Thanks for trusting us with your vehicle!

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad everything went smoothly overall and that the courtesy rideshare helped make the extra wait a little easier. We know your time matters, so we appreciate your patience when service takes longer than expected. It’s great to hear that you still found the visit pleasant from start to finish. Thank you for choosing our service team and for taking the time to share what stood out to you!

South Bay Hyundai responded

Thank you for making South Bay Hyundai your first choice for service! Taking care of one vehicle is great, but earning that level of trust with two means even more to our team. We truly appreciate you continuing to bring both vehicles to us and for taking the time to share your experience. We look forward to keeping them both in good hands!

South Bay Hyundai responded

Thank you for the great shout-out! We’re glad Jack made the whole visit easy by taking care of things quickly and keeping communication clear along the way. Fast service is great, but having someone who is also kind and attentive makes the experience that much better. We’ll be sure Jack sees your kind words. We truly appreciate you trusting our team with your vehicle and taking the time to share your experience!

South Bay Hyundai responded

Thank you for the great feedback! We’re glad scheduling your service was easy and that our team’s knowledge and customer service made a positive impression. Having a convenient location helps too, especially when you’re trying to fit vehicle maintenance into a busy schedule. We appreciate you choosing us for your service and taking a moment to share your experience. We’ll be happy to see you again next time!

South Bay Hyundai responded

We’re glad to hear the service attendant provided a positive experience, but we’re sorry that several important concerns with your vehicle were not addressed. We understand how frustrating it is to leave a service appointment expecting these issues to be checked, only to discover that the tire pressures were not properly handled and the lane departure and automatic emergency braking warnings were still present. We’re sorry these issues were not resolved during your visits.

South Bay Hyundai responded

Thank you for the honest feedback. We’re glad you found our team friendly, but we understand how frustrating it must have been to have your service advisor leave partway through the day without someone clearly taking over your vehicle. Having to call multiple times for updates and ultimately discovering that no one was checking in on your car is understandably disappointing. We appreciate you pointing out the communication and organization issues so specifically. You should not have to chase down updates to find out what’s happening with your vehicle, and we’ll share your feedback with our team. Thank you for your patience and for giving us the opportunity to take care of your vehicle.

South Bay Hyundai responded

Thank you for such a meaningful shout-out to Kei! More than a decade of trusting him with your service is an incredible compliment, and we love hearing that he has consistently given you a reason to keep coming back. We’ll be sure Kei sees this. Having a customer recognize that kind of long-term consistency means a great deal, and we truly appreciate your loyalty and the relationship you’ve built with our team over the years!

South Bay Hyundai responded

We’re sorry you were not provided with a clear follow-up explaining the work performed on your vehicle. We understand how important it is to receive an inspection report and have a clear record of what was checked and completed during a service visit. We’re also concerned about your comment regarding the oil listed on the service sticker. Your feedback regarding the missing inspection documentation, communication, and the oil used during the service has been shared with our management team for review.

alexbj1993 responded

The wrong oil is an ongoing issue with the last 3 oil changes at your facility. On the oil cap, it shows 0W-30 and the stocker and paperwork shows 5W-30 was used. It is a great concern and your team has never been able to provide proof if the right oil was used. Please contact me so we can discuss this matter before I search legal advice.

South Bay Hyundai responded

We’re sorry your visit began with such a frustrating experience and that you felt overlooked when you arrived for service. Having to wait while others who arrived after you were helped first is understandably discouraging, especially when you were already waiting for assistance. We also regret that your vehicle was kept for 10 days without a proactive update and that you had to make every effort to find out what was happening. Finding trash left inside the vehicle and grease on the license plate and exterior only added to the frustration. Your feedback regarding the customer service, communication, service time, and condition of the vehicle at pickup has been shared with our management team for review.