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South Bay Hyundai

Torrance, CA

Overview
Employees
Reviews
Vehicles
4.5
4,606 Reviews
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20433 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,528 service reviews

September 03, 2026

Nicole is great, friendly and knowledge. the facility is nice to chill out while waiting More

by andylawcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2026

Friendly environment and good communication. William was very pleasant and provided information regarding service and cost More

by ILNDOLLEONA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 02, 2026

great job as always, including cleaning the car up and making sure it was ready to go. More

by Lori FoxWood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 01, 2026

I’ve tried calling to set up appts and follow up on questions multiple times when working f with this dealer and end up being left on hold so long the phone tree kicks back around and starts over. When More

by tyler.n.julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 31, 2026

The appearance since remodeling is very nice, clean and comfortable. It's is so much better now. More

by jmjasinski56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
August 27, 2026

William helped me with a recall on my new vehicle. It went smoothly and fast. He was communicative and helpful More

by kyleshepard84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Santoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2026 -

South Bay Hyundai responded

Thank you for the great feedback! We’re glad William made the recall process smooth and efficient and kept you informed along the way. It’s always nice to hear when a service visit is quick while still feeling well communicated and helpful. We appreciate you choosing South Bay Hyundai and trusting our team with your new vehicle!

August 27, 2026

Willian provided excellent customer service! He was professional, courteous, knowledgeable, and kept me informed throughout the entire service process. I truly appreciate his attention to detail More

by lavone0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willian Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

South Bay Hyundai responded

Thank you for such a wonderful review! We’re especially glad Willian made such a strong impression with his professionalism, courtesy, and attention to detail. Keeping you informed throughout the service and making sure you felt confident in the work are exactly the kind of things we want our advisors to prioritize. We’ll be sure to share your kind words with him and the entire South Bay Hyundai service team. It’s great to hear the department as a whole delivered a friendly and efficient experience. We truly appreciate your trust and look forward to taking care of you again!

August 26, 2026

After much back and forth with emails, I finally decided to call for an appointment and got one for the next day. The only negative is they didn't wash my car and check my windshield wipers, like I had ask More

by wendytoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

South Bay Hyundai responded

Thank you for sharing the feedback. We’re glad calling helped get your appointment scheduled quickly, but we’re sorry we missed the car wash and windshield wiper check you specifically requested. When you take the time to communicate those requests, they should be followed through. We appreciate you bringing this to our attention. We’ll use your feedback to help improve the experience and hope we can provide a more complete visit next time.

August 26, 2026

I had a great experience getting my car serviced at Hyundai of South Bay. The staff was friendly, professional, and welcoming from start to finish. They explained everything clearly, completed the serv More

by seandormedit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 31, 2026 -

South Bay Hyundai responded

Thank you for sharing such a wonderful review! We’re glad our team made your service visit feel welcoming and professional from start to finish. Clear communication and keeping you informed are a big part of providing a service experience you can feel confident about, so it’s great to hear that stood out. We truly appreciate you choosing South Bay Hyundai and taking the time to recognize the team’s attention to detail. We look forward to taking care of you again!

August 25, 2026

After fixing recall issue on my Sonata, I am facing vibration issue and noise from engine, which is not addressed and they are asking me to pay more even to check the issue More

by Krish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kei Yukimura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Pacas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2026 -

South Bay Hyundai responded

We’re sorry to hear that you’re experiencing new concerns with your Sonata following the recall service. We understand your frustration, particularly with the vibration and engine noise and your concerns about being asked to pay for further diagnosis. Your comments have been shared with our management team for review. We appreciate you bringing this to our attention and hope we can better address your concerns.

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