South Bay Hyundai

After checking in in a timely manner, Willian explained that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the da that the work might take 3-4 hours given the demand for repairing a recent recall. I was told that I could text him for any updates throughout the day, and I was given a link meant to update me on the car's progress. After more than 3 hours, I texted three separate times, but never received a response. The progress didn't change on the website link, so I eventually had to call in and speak to a different rep, who told me that the work should be completed relatively soon. After waiting for more than another hour, I was finally told that the work had been completed. When told that my car would be brought out for me, I had to wait an additional 10 minutes. I was then treated to a car that had not been washed or cleaned out whatsoever, a pretty standard dealership procedure for any customer waiting to have service done. Quite disappointed to say the least. More

Great customer service at Hyundai. Nicole made sure that my needs were addressed promptly. Thank you ! Nicole made sure that my needs were addressed promptly. Thank you ! More

Takes too long time 3hours 40min Stocked all day. Avoid middle of day appointment is better Avoid middle of day appointment is better More

I like the service department and hope to continue bringing my car to them in the future bringing my car to them in the future More

The dealership is been great, from the sales department to the service department. Very professional. department to the service department. Very professional. More

Got a free car wash after service was completed. And got a free ride home with uber. And got a free ride home with uber. More

Hollie was fantastic. Explained all the options to me and the work was done perfectly and complete before the time promised. South Bay Hyundai - both sales and service - Explained all the options to me and the work was done perfectly and complete before the time promised. South Bay Hyundai - both sales and service - have terrific personnel that make the entire experience 10 out of 10. More

Worst service ever. I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was fi I had to call 12 times continuously just to set an appointment. The only reason I had to call instead of doing it online was to ask if my part was finally in. This was my third attempt to get a recall done after they gave my part away to somebody else and on that appointment, they made me wait an hour just to tell me that my part was not there. I was promised by Jeremy that it would take two hours or less to get it done and it took almost 3 hours. When I called to ask if the shuttle could pick me up the lady Helen that answered said that it might not be possible because they don’t do both ways only one. Which is ridiculous because I know they go both ways. Every time I try to talk to Pak the general manager, it seems he’s not available. They are only generous and nice when they are trying to get a sale out of you. I caught my car in 2021 and ever since I drove it off the lot. It’s had a lot of electrical issues. The windows won’t go up or down the doors won’t lock or unlock. My driver seat won’t adjust and the radio turns off by itself, and I have been trying to take the car since I got it so they could check that out, but since it doesn’t do it all the time they would have to keep it there until it does it and they don’t have a loaner available so I’m not able to leave it there. WhenI ask for a loaner they tell me they give priority to people that are getting engine work done and suggest I go to another dealer, but this is the closest to home and I am not willing to do that because if they sold the car to me, they should be able to accommodate. At this point, I’m not sure what to do because I love my car, but I want to get this fixed but also need transportation. More

Jack Kim was punctual, knowledgeable and helpful. We appreciated how he provided the best customer service and always request him as our service advisor. We appreciated how he provided the best customer service and always request him as our service advisor. More

Awesome service always recommend coming here for service! ! Highly rated service and friendly service totally recommend ! Highly rated service and friendly service totally recommend More