South Bay Hyundai

The reception when bringing in car for service was less than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly, than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly, More

Nicole had provided the services in timely manner. She explained well the issues to be solved. She explained well the issues to be solved. More

Oil Change appointment only, but bombarded with additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that Sou additional services/cost even before the inspection to determine what services the car actually needs? No printed work order nor disclaimer that South Bay Hyundai dealer now charges a 3% fee for using your credit card for payment ( you see it later on the bill only). I have always paid via credit card on my previous service visits. More

Quick service, nice people, but seriously tried to oversell me on services. $99 for an air filter?? My husband bought one for about $10 and took minutes to install (not to mention upselling coolant an oversell me on services. $99 for an air filter?? My husband bought one for about $10 and took minutes to install (not to mention upselling coolant and another engine filter). Their app was not that easy to use and that's how they want to communicate with you. After having to call cause I couldn't get the app to let me select and confirm/deny the services recommended (and being told I needed to go back to the app to do that, not by phone!), I then had to call back to clarify their mistake on the app with the total cost and make sure I wasn't being charged for additional services I did not agree to. The app solution isn't very efficient and doesn't give you the sense that you're getting personal care. More

Went in for 30k mile checkup and when I picked up car they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? they forgot to reset when my next oil change as car tells me I’m still due for oil change?!??? More

Did not correctly diagnose the issue. Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a mo Released the car to me when it wasn't fixed. Required multiple visits to remedy the issue. Lack of communication and miscommunication. Took over a month to get fixed and I was without the car for three weeks. Total disaster. I will not be back. More

No one acknowledge me upon arrival. I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. I I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. It was just the cashier who cleared everything and gave me a receipt, not even an explanation at the end from the service professional professionals. More

Jack is outstanding. But the service desk when I dropped off and picked up my car was unprofessional. And appeared prejudiced when dropped off my keys at the service desk But the service desk when I dropped off and picked up my car was unprofessional. And appeared prejudiced when dropped off my keys at the service desk, no one acknowledge me, with, 5 service staff there. Three were on the phone, one on computer and one female putting on her makeup. The same occurred when I went to pick up car, I stood there again service desk. No one wanted to help me again. They let new person help me pay for check out and she was new and no one came to help her. She was trying to have me sign a transfer of tile. I questioned it, she had someone her her and he didn’t Know either. When I picked up my keys I had other keys on the ring by accident and was only given only the car key. No one knew where keys were. I had to change Locks . I will never go there again. This was my second time having my car repaired there, horrible experience both times.! I am going to complete a yelp review. With exception of Jack, great customer. More

Quality of service and service providers are terrible. I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wastin I’m constantly having to check in to check the status of my car. Instead of fixing the problem they had me come back another day after already wasting several hours of my time More

Nicole helped me with my very first service and she went above and beyond. Will recommend Nicole over again Thank you above and beyond. Will recommend Nicole over again Thank you More