Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
South Bay Hyundai
Torrance, CA
4,528 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,468 service reviews
Verified Customer
July 06, 2026
I recently brought my vehicle in for service, which was completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I completed in a timely manner. However, one of the services was not performed and I had to return to have that service completed. After that service I noticed my steering wheel was off-center and had to return again to have that resolved. When I arrived Jack Kim came out to speak with me. I let him know I was returning again for the 3rd time (he dismissed this and informed my I was only returning for the 2nd time) and needed to have the steering wheel adjusted. Since this wasn't my fault and should have been done properly on my previous visit I asked him if it could be done quickly since I would have to wait. He told me it would be at least 3 hours since it was a busy day, etc., etc., etc. I asked him if I could possibly get a Lyft back since this was now going to take half my day waiting. He said no, SBH no longer provides Lyft rides back to the dealership. He also showed no interest when I mentioned SBH would lose me as a customer since I shouldn't have had to come back to have this issue resolved. Given that I had no choice but to wait, I gave up on Jack's horrible customer service and proceeded to the customer waiting area. Within a few minutes Jeremy called me with a couple of questions about my vehicle. I walked over and spoke with him about my situation. To make a long story short, Jeremy offered me a Lyft back to dealership and had my vehicle ready within 90 minutes. When I returned to SBH my vehicle was waiting up front and Jeremy made a point to speak with me before I left. I have had my vehicle serviced at SBH for 5 years and was ready to walk due to Jack Kim's terrible customer service skills. I mentioned to Jeremy that his actions that day has, for now, made me reconsider that decision. However, I will not work with Jack Kim on any future service appointments. More
by bob.ives1
July 05, 2026
Everything went as expected, service was excellent. and efficient Nichole as pleasant. I would recommend and efficient Nichole as pleasant. I would recommend More
by donniec2109
Employees Worked With
July 04, 2026
Jeremy was friendly, helpful and knowledgeable. Appreciate the ride service. Work was done quickly and easy to make appointment. Appreciate the ride service. Work was done quickly and easy to make appointment. More
by Gina
Employees Worked With
July 03, 2026
Extremely difficult to contact staff via operator which transfers to "Bella AI" which is totally ineffective and frustrating. transfers to "Bella AI" which is totally ineffective and frustrating. More
by DOCDINA23
July 02, 2026
Everyone was responsive. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. My service tech was not as helpful; however, William Morales stepped in to provide the answers we needed. I will look for him if I decide to return. More
by Saundrabt
Employees Worked With
July 02, 2026
She was super kind and communicated the whole way. Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the Super quick and easy process to get my car serviced. Got a Lyft to my home and back. Super convenient and she stayed communicating with me until the end. Great customer service. More
by castillo.nestor
Employees Worked With
July 01, 2026
Great customer service, love the way you make sure the clients is satisfied great work clients is satisfied great work More
by cormekiab
Employees Worked With
July 01, 2026
Jack Kim, my service advisor always takes care of my service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return. service needs promptly and efficiently. He always clearly explains what was done and provides the share ride needed for vehicle return. More
by ralimbo
Employees Worked With
