South Bay Hyundai - Service Center

We had a less than 1-start experience. We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service depa We brought our new lease in for a free oil change and maintanence. Despite having an appointment that was scheduled long in advance, the service department was low on technicians, so they were not able to service the car. The service clerk was able to find a new appointment. When we brought the car back in, the technician broke one of the main fuses. Since they didn't have the part, they needed to keep the car since it wouldn't start without the fuse. The dealership couldn't give us a ride back home, so we ended up taking a ride share (which was ~$50). When we got a call to pick-up the car, I explicitly let the clerk know that we would come in on Sunday to pick-up the car. Again, I had to take a ride share (which as another ~$50). Once I arrived, I was informed that the service department was closed, so I had to take yet another ride share back home (another ~$50). To get back to the dealership, I needed to take a ride share again (you got it, ~$50), and I was finally able to pick-up my car. In all, I spent close to $200 for a free service. I sent an email to the service department manager and have not heard back. I'm so incredibly disappointed. I am highly unlikey to lease another Hyundai after this experience. More

Car taken in at scheduled time and finished within estimated finish time. Can't complain. estimated finish time. Can't complain. More

Fast, friendly and professional service. I would highly recommend to others to go here to service their cars. I would highly recommend to others to go here to service their cars. More

Excellent experience: From booking the service appointment from the app, to picking it up after service was done, It really was a seamless experience. My advisor was really outstanding. He wen appointment from the app, to picking it up after service was done, It really was a seamless experience. My advisor was really outstanding. He went above and beyond. Thanks! More

bear best best best best best best best best bear best best best best best best best best best best best best best best best More

Let me first say that I am grateful that my car was fixed, everything was covered under warranty, and it is now running well. I also understand that I took my car in the Monday before the New Year's D fixed, everything was covered under warranty, and it is now running well. I also understand that I took my car in the Monday before the New Year's Day Holiday. But overall, I did not have a good experience and I know it could have been much better. The Service Center seemed understaffed and I hope they will be able to hire the staff they need. I wonder if more staff could have helped my experience. From the day I turned in my car, I was calling for updates. I was the one who called to see what they thought was wrong, because I had not heard from them. And from there it was always me reaching out for estimates and explanations. The information I would receive would always be vague. I never felt well taken care of. I found it especially frustrating that they didn't know when the parts would be in. Everything I get shipped to me has tracking numbers, get on that Hyundai. It seemed only when I told them I would be renting a car if I didn't have my car by the weekend that I was able to get by Friday. To be without a car is an inconvenience and not fun, but if I had understood what was going on and felt confident that I was being taken care of it would have been so much easier. More

A responsive and helpful team. Good, good, good, good, good, good, a, a, a, 15 words. Good, good, good, good, good, good, a, a, a, 15 words. More

They care about the customers and provide with transportation service. Good work and explanation about what the car needs in repairs transportation service. Good work and explanation about what the car needs in repairs More

Repair was done in a timely manner and done well. Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour Only one complaint... A couple of customers who came in after me for their pickup received their vehicle within minutes while i waited a half an hour. Service provider in office had to remind the delivery guy to bring my car out. More

Professional and responsive, I appreciate the service center giving me realistic updates so I knew what to expect. center giving me realistic updates so I knew what to expect. More