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South Oak Dodge Chrysler Jeep
Matteson, IL
1,820 Reviews
DENNY GUEST BEATS THE REST!
Our Promise to You, Our Valued Internet Customer
As Chicagoland's Premier Chrysler, Dodge, Jeep & Ram Dealer, we at South Oak are committed to providing you with a "Hassle Free" vehicle purchasing experience.
We understand your life is very busy and you do not have time to play games with your car dealer. Therefore, we are ready to work extremely hard to make your purchasing experience, not only quick and convenient, but also hassle free and fun! We are always here to provide any information you may need to purchase the right vehicle for you.
If you need anything before we are able to contact you, please call us directly at (708) 747-7950 or you can e-mail us at sales@southoak.com.
We appreciate your business and we are looking forward to seeing you soon!
At Denny Guest's South Oak Dodge, Chrysler, Jeep, Ram: We'll Do Deals the Other Guys Just Won't!
Price....Payment....
Trade In Allowance...
We Beat'em All.
***For up to date information on sales, rebates and incentives, follow us on Twitter @SouthOakDodge. Also, you can follow us on Facebook at https://www.facebook.com/SouthOakDodgeCJ
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,820 reviews
October 22, 2013
Ryan Ganser was very helpful in helping me find the jeep patriot I was looking for. He was able to answer any questions I had, and was very honest and up front with me. This was an overall very positive car patriot I was looking for. He was able to answer any questions I had, and was very honest and up front with me. This was an overall very positive car buying experience. More
by mark1134
Employees Worked With
October 16, 2013
Great experience with this dealership they had what i was looking for and very friendly. Mr. booth was very professional, quick responding to questions about prices and is an asset to this dealership. Thank looking for and very friendly. Mr. booth was very professional, quick responding to questions about prices and is an asset to this dealership. Thank you South Oak Dodge you will get all my future business. More
by nslo306
Employees Worked With
October 16, 2013
Southoak Dodge was a great experience , everybody was friendly. But I only felt with Erin and Ray, Erin was great. So make sure you ask for Erin, and Ray was a great guy, just make sure he gets your nam friendly. But I only felt with Erin and Ray, Erin was great. So make sure you ask for Erin, and Ray was a great guy, just make sure he gets your name right. Lol. Great time thanks again. More
by mark fowler
Employees Worked With
Erin Garcia
October 11, 2013
What a nightmare. We bought a used Dodge Caravan from this dealership in late May. By August 1, I thought something was wrong with the brakes. My husband brought it in and they diagnosed it as a master c this dealership in late May. By August 1, I thought something was wrong with the brakes. My husband brought it in and they diagnosed it as a master cylinder issue. $650 later, and we were told the problem was fixed. And it was. For about a month. At the beginning of September the brakes went out again. We brought it back to the dealership, given a rental, and were told that it was a faulty master cylinder. They replaced it, free of charge. Said the problem was fixed. NOPE. ONE WEEK LATER the brakes went out again. This time, we were told it was something with an ABS seal causing the master cylinder to malfunction. They fixed it, again, free of charge. And said the problem was fixed. Unfortunately for us, the problem was NOT fixed. Just this past Tuesday, driving home from Chicago, the brakes started failing AGAIN. We went directly to the dealer and they gave us a rental and said they'd look at it. Now, they diagnosed a problem of a faulty hydraulic control unit. We were originally quoted a price of $800 to fix it, before my husband argued them down to it being replaced for free. FOUR times we have brought our van in over the span of 2 months. For the same issue. FOUR times, we have been without our own personal vehicle. And this time, while waiting for our car to be fixed, we were asked to bring back the van they gave us as a loaner the other day because they needed to sell it. More inconvenience for my family, and now we are put into a smaller car while we wait for our van to possibly be fixed. I do not have any faith in this service department and I am terified to drive the van again when it comes back. We have been very fortunate so far as to not have been involved with any accidents with the unsafe vehicle this dealership sold us. Update: Some employees at the dealership have been very helpful in trying to rectify this situation. (Tim in Service and Johnathan have been very helpful at least) Or so we thought. Our salesman called, and wanted to know what he could do to help, etc. He made the suggestion of trading the van in for something else. At first, this sounded like a great idea to us, we could get out of this vehicle that we are afraid to take our family anywhere in, and we started to shop around for a different vehicle. We had assumed, that they would be giving us what we paid for it (4 months ago) in a trade. Oh how we were wrong. It came out that the used car sales manager was only willing to give us HALF of what we paid for our van. Instead of trying to help us, or "restore our faith in the dealership", he apparently saw it as a good time to try to make some more money off of us. How incredibly insulting. Our time, frustration, and inconvenience means nothing to these people. We will never buy another car from this dealership. More
by mnm813
October 08, 2013
I loved how you are treated like family! I will tell everyone we know to go there. We were part of probably the growing number of people who were upside down on our loan. No problem at all for SouthOa everyone we know to go there. We were part of probably the growing number of people who were upside down on our loan. No problem at all for SouthOak Dodge! We are from the Kankakee county area, & everyone around here wouldn't do any kind of deal without at least $2000.00 cash...something most folks cannot do in this day and age. But SouthOak Dodge came to our rescue! Thank you, Shannon, Robert & Jesus, you guys truly care about people and we recommend each of you highly!!!! Randy & Patti Price More
by pricer
October 07, 2013
I still have outstanding issues. The cover under the I still have outstanding issues. The cover under the hood has scratch marks. When the license plates were put on my vehicle, they were put o I still have outstanding issues. The cover under the hood has scratch marks. When the license plates were put on my vehicle, they were put on crooked. The holes are not even side by side. The back door was uneven. It was taken to the body shop to be repaired. When the body shop made the doors even they scratched all the paint off of the screws. I had to come back to the dealership where they were nice enough to give me matching paint. I am still waiting for the clear coat. The night I came in to the dealership I already had financing. They gave me a reduced price with all my rebates. When I came in the next day Mark Hester wanted to remove $500.00 because I had my own financing and it did not come from the dealership. I told him yesterday's price stands or I walk away. After about a half hour he agreed to give me the $500.00 rebate. I wish the two matters above to be resolved. Please call me at (312) 236-0415. My name is Carol Collins. More
by CColl64996
October 06, 2013
My sales person was Erin Garcia, who I had an excellent experience with. She completely did her job perfect, she constantly did not harass me into buying a vehicle she gave me the required space and took t experience with. She completely did her job perfect, she constantly did not harass me into buying a vehicle she gave me the required space and took the time to research vehicles that best fit my need. I was not an easy customer for the simple fact that I am young, I'm twenty-two years of age with barely any credit. But she keep trying and trying to put me in a car that best suited me and my family needs. I visited South Oak Dodge previously about 2 years ago which I had a very negative experience with a former sales person who constantly harassed me about getting a car. The former sales person would call my cellphone about five times a day and my job at least three times. After that experience I vowed to never return back but out of curiousity I returned a few days ago to check out prices for used cars, and I was approached by Erin Garcia who was very friendly and nice and was able to relate to me. A few days later I found myself driving in a brand new 2014 Jeep Patriot and although its only been a few days I love my patriot. Because of Ms. Erin Garcia customer service and I can not picture myself doing business with any other dealership but South Oak Dodge. I visited countless number of dealerships and none gave me as much wonderful customer service as Ms. Garcia did. I am proud and happy to be her first sell. South Oak Dodge is in my personal opinion the greatest and honesty dealership located in the south suburbs. More
by jcham91
Employees Worked With
Erin Garcia
October 05, 2013
I visited South Oak Dodge for the purpose of purchasing a new Jeep. It's been 13 years since I purchased a vehicle and really was expecting the long lengthy visit where the salesman is pushy and won't let yo new Jeep. It's been 13 years since I purchased a vehicle and really was expecting the long lengthy visit where the salesman is pushy and won't let you leave until you agree to buy a car. This was a no hassle purchase with full disclosure. More
by nannyamw50
October 04, 2013
The service and consideration I received at South Oaks Dodge was exceptional. Marvin Richardson worked hard not only to help us find the vehicle we wanted, but he also helped us to get the deal we needed Dodge was exceptional. Marvin Richardson worked hard not only to help us find the vehicle we wanted, but he also helped us to get the deal we needed in order to purchase the vehicle. He was professional and human qualities which you don't always find in a sales associate. More
by netenete
Employees Worked With
Marvin Richardson
October 04, 2013
My experience with South Oak Dodge began the evening of October 2, 2013 while on the internet looking to trade my 2008 Ford F-150 FX4. I was in the process of finding a vehicle that had less mileage and so October 2, 2013 while on the internet looking to trade my 2008 Ford F-150 FX4. I was in the process of finding a vehicle that had less mileage and something that was cheaper in payment per month. While on line I found a 2011 Dodge Ram that I picked. The first person I had contact with was Navar of internet sales. Navar set my appointment up with Rene Levy the next day 10/3/13. My experience was very good and the staff was excellent. Mr. Levy and Mr. Maldonado was very professional, courteous, and honest. The staff worked very diligent at placing me in the right vehicle with the right price. One more thing the staff really values the customer's time by getting things done in a timely fashion. I will definitely recommend this dealership to family and friends. More
by kim9523
Employees Worked With
Navar of Internet Sales, Rene Levy
