South Oak Dodge Chrysler Jeep - Service Center

Grand Caravan allignment issue Bought our 2015 Caravan last week. Vehicle pulled to the right. Initially told them at test drive before even purchasing. 2 days later,needed allignme Bought our 2015 Caravan last week. Vehicle pulled to the right. Initially told them at test drive before even purchasing. 2 days later,needed allignment service. SouthOak looked at it and said all specs are fine AND THAT ALL GRAND CARAVANS PULL TO THE RIGHT. I repeat, the service manager told my wife and I that all Caravans pull to the right. Just wow. Left there, brought it to a local tire shop, of course it cost me, but, they adjusted alignment AND rotated tires, it is perfect. No pulling to the right! So, we love our van, but would I recommend SouthOak Dodge of Matteson, Illinois? Nope. More

Check engine light Brought my car n on Tuesday cause my engine light was on ineeded my thermostat replaced so I made a appointment for Friday at 8:30am brought my car bc Brought my car n on Tuesday cause my engine light was on ineeded my thermostat replaced so I made a appointment for Friday at 8:30am brought my car bck Friday at 8:15am it’s 4:30pm nd ihave heard nothing from anyone I’ve called over a dozen times currently on hold now 40mins NEVER EVER AGAIN WILL I BRING MY CAR HERE More

Hardworking for the Consumer! I went in for a scheduled oil change on my 2015 Compass and as I was waiting in the lobby I was approached by Fabian Diaz. I already knew what he was I went in for a scheduled oil change on my 2015 Compass and as I was waiting in the lobby I was approached by Fabian Diaz. I already knew what he was going to say because this has been tried before when I've went in for a service call. I was a bit tickled because I really did not want him wasting his time with me when he could have been working with someone who probably would have required less effort with the finance company but his first statement was "Let me do what I do, no negative thoughts only positive thoughts." So I sat and waited. Ryan Ganser (finance guy) came over and introduced himself and I expressed to him that this would probably be a hard sell so he perhaps should not waste his time. Ryan's words were "I am the money man, let me work my magic." I laughed and said "Okay but it will take a miracle." To make an already long story short, THEY WORKED THIER MAGIC! I drove off in a BRAND NEW 2017 Jeep Cherokee with all the goodies in it AND my 2015 Compass was PAID OFF! These guys worked hard and were so positive throughout the entire process. Awesome Work! Professional! Persistent! GREAT CUSTOMER SERVICE all the way around! More

Juan and his Team in Service are 5-Star I thought I would be difficult to find time to get an oil change and a seatbelt repaired because of my fluctuating work schedule; however Juan made it I thought I would be difficult to find time to get an oil change and a seatbelt repaired because of my fluctuating work schedule; however Juan made it possible and had a loaner car ready for me. My car is running smooth and safe. He even had my Jeep washed. :) I will definitely be back. More

Worst service I’ve experienced ever. Jonathan needs customer service training, as he had no empathy for my situation. There was no sense of urgency. Joe Bennish is a rude man. Jonathan needs customer service training, as he had no empathy for my situation. There was no sense of urgency. Joe Bennish is a rude man. More

IGNORED I brought my new vehicle in for a strange noise. Should have just stayed home! Tom, the person masquerading as a service writer, did not communicate w I brought my new vehicle in for a strange noise. Should have just stayed home! Tom, the person masquerading as a service writer, did not communicate with me, even after keeping my vehicle for 28 hours. I asked him to call me and his answer was"No, you bring in your Jeep when I can have it for two days!" Now I will be using another Service Center! More