Southern Chrysler Dodge Jeep RAM Chesapeake

Been going here for years when it was Hall. Made online appointment for express oil change. Waited 3 hours to be serviced. Service manager asked 3 times if I bought vehicle from Southern. If Made online appointment for express oil change. Waited 3 hours to be serviced. Service manager asked 3 times if I bought vehicle from Southern. If that is a requirement for express service I should have been informed. Will not be coming back here. Southern has done great in Greenbrier with our VW but plan to take Ram to Hall in VA Beach next time. I see now the have express under an hour and less money. Will be worth driving extra miles for better service. More

They might later get 5 stars , if my continuing glitches with the entertainment center problems are fixed. Already, 2 days after I got my JGC back from the dealer, and after their 2nd update, the entertain with the entertainment center problems are fixed. Already, 2 days after I got my JGC back from the dealer, and after their 2nd update, the entertainment center had turned itself completely off overnight, so i had to press the button to turn it back on after first day’s startup. Luckily my presets are still there for now, but we shall see. I have seen many Jeep GC owners complaining about the then new model(2022) of a myriad of entertainment center problems, but I didnt start having any problems until earlier this year, now it beginning to be non-stop and increasing. I love JGC, its my 4th, but if these PITA problems continue to occur or extend to the radio/XM/Apple Play and/or those source imputs die, i might be finished with Jeep. Now some Positive notes, my service advisor, Ty Brown, was courteous, listened to my complaints without interruption, empathetic and knowledgeable. The service acceptance bay area(my term) was clean and tidy. I was asked AHEAD OF TIME, if they could keep it longer than originally planned(much appreciated), and subsequently was retuned on to me on time. More

Dealership was courteous,clean and responsive. kept me updated on the status of my vehicle kept me updated on the status of my vehicle More

Angela did a great job accommodating us and our timing. Even given the power outage, she got the vehicle ready on time. Even given the power outage, she got the vehicle ready on time. More

Ty is outstanding very informative. Very polite. And very understanding. And did not do a research Very polite. And very understanding. And did not do a research More

Very friendly and helpful She reassured me of customer service Awesome Courtesy Friendly Knowledge Awesome service Awesome Courtesy Friendly Knowledge Awesome More

They had my pickup for 1 week and never fixed the problem and couldn’t give me a reason why. and couldn’t give me a reason why. More

My first time visiting will see how the recall works done with it and get done with it and get done More

Great, fast, friendly service. Been the many times and they always deliver and never disappoint. Been the many times and they always deliver and never disappoint. More

Everything was good. Fast service. Im satisfied. Thank you. I will return for service again. Fast service. Im satisfied. Thank you. I will return for service again. More