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Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,804 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,804 reviews
Verified Customer
August 01, 2024
It took them 6 days to do a diagnostic on my Jeep. They were going to charge $2,000 to replace my radiator. I had it towed over 300 miles ($700) and paid only $800 to have the radiator replaced in Co They were going to charge $2,000 to replace my radiator. I had it towed over 300 miles ($700) and paid only $800 to have the radiator replaced in Concord, NC. They were impossible to get in touch with also. More
by Cindy
Employees Worked With
Samantha
July 24, 2024
I wouldn’t recommend this dealership for repairs. Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I Original review posted on January 19th, 2024: The vehicle needed some maintenance repairs and now the dealership has had the vehicle over 2 months. I was told the warranty only covers 6 days for a loaner and I was set up with a rental, but I was only allowed to keep it for 5 days. I had the vehicle towed in early November and I was told early December it would be ready the week of December 18th. I was then told it was be ready January 5th and then on January 4th I was advised it wouldn’t be ready in the 5th but it would be ready the week of the week of January 8th. Today is January 19th and still no update since the beginning of January. I’ve tried calling and leaving voicemails several times to no avail. I’ve also called and requested to speak to a service manager, the first time I did not get to speak to a service manager as the receptionist said she was able to talk to the service advisor and she told her it would be January 5th. I called again today and requested to speak to a service manager since my calls do not get returned and I need my vehicle, I’ve been on hold for OVER 45 MINUTES. The receptionist checked in after the first few minutes to let me know she was “still here” and that she was checking with them. Purchasing from here is alright but I do not recommend getting your vehicle serviced here. Update: After posting this, I was contacted regarding my vehicle and was set up with a rental. I was asked could l remove the survey and I did with intentions to reshare my story once repairs were completed. More
by Ladycutt
Employees Worked With
July 10, 2024
My sales rep was awesome Justin really took care of me and answered all my questions great support. and answered all my questions great support. More
by thaynes28
Employees Worked With
July 08, 2024
This is the only dealer i will take my vehicles to, always friendly people and never had a problem when I get my vehicles back. Thanks guys! always friendly people and never had a problem when I get my vehicles back. Thanks guys! More
by animals4metoo
July 05, 2024
My salesman handled everything perfectly. In a timely and sufficient manner. Only dealing with One person makes everything much easier In a timely and sufficient manner. Only dealing with One person makes everything much easier More
by MADYBELLA
Employees Worked With
June 29, 2024
Nice & easy. Took the truck in for an oil change. Went to breakfast & before we were done eating, the truck was done. Very friendly lady checked us in & texted us Took the truck in for an oil change. Went to breakfast & before we were done eating, the truck was done. Very friendly lady checked us in & texted us when service was done. More
by ndabush1
Employees Worked With
Other Employees :
The woman who checked us in was wonderful! I forget her name now, it may have been Hayley, we took our son’s truck in since he works during the week. She was very welcoming & had a repore with her immediately.
June 27, 2024
I thought the days of soupy sales were long gone, but not with these guys I carried my truck in for bodywork and they stole the radio out of it. Chrysler Corporation told him true get back to radio, so did B with these guys I carried my truck in for bodywork and they stole the radio out of it. Chrysler Corporation told him true get back to radio, so did BBC but crooks have no conscience More
by Jjohnsonj2310
Employees Worked With
June 27, 2024
Service was great, they were able to get my services done on time and communicated with me while the vehicle was being serviced. on time and communicated with me while the vehicle was being serviced. More
by juliusp1981
Employees Worked With
June 25, 2024
Checking out took 45 min. One person behind the desk doing all the work. I was in line behind 2 employees who had the cashier busy with their requests. I thought they each w One person behind the desk doing all the work. I was in line behind 2 employees who had the cashier busy with their requests. I thought they each were customers like me. Once it was my turn I wa asked to walk to the other end of the building to retrieve my paperwork. I assumed I would be paying my bill there. Instead, an employee walked me back to the same cashier where we both waited.? I now had to get in line all over again! I finally sat down in the adjoining room an asked them to let me know when they were ready for me. While I sat there, the cashier left the desk and others waiting in line to perform what looked like a new car walk through with a customer.? Eventually the cashier let me know she was ready for me. My actual transaction might have taken 3 to 4 minutes. 1. Why did I have to leave the desk to get my paperwork? 2. Why was the cashier working aline? 3. Why are other people employed as not helpful paper handlers to stand around? More
by shari.mcclellan
Employees Worked With
