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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,764 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,764 reviews

August 24, 2023

Great employees and very professional. Will return for more service on my Jeep Compass as needed More

by LISAXGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 22, 2023

My car was service for an oil change. Service was great and on time Will be back More

by WILLCOXPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the name
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Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 22, 2023

Great service provided for my oil change, except for change in customer waiting area. The TV was stuck on cartoons……for adults??? More

by WMSBURG6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service personnel
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Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with this feedback.

August 22, 2023

was first person in line but it seemed like they kept telling me someone would be right with me, was just getting the state inspection and seemed like they were signing in people behind me before me. More

by BOBBY54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

August 22, 2023

Brought the vehicle in for repairs so that I can pass the state vehicle inspection, they fixed all the issues but had to take it back for an odd noise from where one of the brakes were adjusted or something More

by DANA_MARTIN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalie
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Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon, Diane!

August 21, 2023

You always do good job. And I normally don’t have to wait long thanks More

by raquelwashington94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 21, 2023

I went for oil change on my jeep gladiator. The service was done in a very time manner. Great customer service from Haley, thank you for being professional, polite and courteous. More

by kevinsavage0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
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Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 21, 2023

I purchase the car out of state and it only required a state inspection of my state of resident, I will gladly resubmit survey after the 5,000 mile check up. no further comments at this time. More

by jpettaw1
Recommend Dealer
Yes
Employees Worked With
I only worked with receptionist desk.
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Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 20, 2023

They bait and switch. Lie about the add on packages. Not upfront or truthful. I like my car even though I have a bad taste in my mouth from the dealership. More

by mojoredbeak
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
edwin hill 4stars
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Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Mojoredbeak" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 18, 2023

Best customer ever! The manager Castro is the master kind of the dealership. Give a bonus to this man! He know what he deal got me the best deal ever. More

by g.brielk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Castro and Tom
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Aug 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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