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Southern Ford

Newport News, VA

4.6
3,458 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12896 Jefferson Ave

Newport News, VA

23608

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Showing 3,458 reviews

July 01, 2026

Johnathan was very friendly and professional. Listened to what had happened to my vehicle and kept me advised during the work. More

by pgreilly14
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Jul 03, 2026 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 01, 2026

Always good service with friendly staff that take great pride in providing quality service. The service is always good with a friendly staff that takes great pride in providing quality service and support. More

by kmcguffee
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Jul 03, 2026 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 01, 2026

Excellent Service Sales and Service, will recommend friends and relatives to buy any use or new car or truck from Southern Ford and recommend to see Josh Cobb. More

by JONES.ED0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Chapman-Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elijah Bobinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSH TYSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOHN KOULIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Johnson
Jul 03, 2026 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 01, 2026

Jonathan was really helpful and transparent about the problems with my vehicle. He made the issue easy to understand and was up front about the cost of repairs. More

by Ash_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 29, 2026

Great job ? ? Great team great people They got my car back to me quickly More

by CHARLESHUNDLEY51
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Jul 03, 2026 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 29, 2026

Went there for paint and upholstery issues it was supposed to be covered through Ford never got a response More

by STEFFANIESERVISS88
Recommend Dealer
No
Employees Worked With
Stephanie Spangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
Jul 03, 2026 -

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 29, 2026

Very helpful and very thoughtful Went over ever in detail and helped me understand what was getting done with my car More

by lewiswilliam720
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Jul 03, 2026 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 28, 2026

Only experienced service when picking up vehicle as vehicle was left overnight. Pickup was flawless and curteous. Thank you. More

by ROZSTORM
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Spangler
Jul 03, 2026 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 28, 2026

Was having trouble with my tail gate not opening. Jonathan and his team fixed the problem and now it's working. More

by earlscott13
Recommend Dealer
Yes
Employees Worked With
JONATHAN SHAFFER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JONATHAN SHAFFER
Jul 03, 2026 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 28, 2026

Always have a great experience with customer service Great communication determining the problem, cost and time More

by Kjohannes82
Recommend Dealer
Yes
Employees Worked With
Alicia and Johnathan
Jul 03, 2026 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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