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Southern Ford
Newport News, VA
1,550 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,550 reviews
June 05, 2024
They arrived on time and did an excellent job performing the maintenance on my truck. the maintenance on my truck. More
by John Boy
Verified Customer
Helpful June 05, 2024
I use the service dept every year for inspections and minor mechanical work. They have a great waiting area, clean, comfortable with tv and snacks. The service writers are very friendly and will make sur minor mechanical work. They have a great waiting area, clean, comfortable with tv and snacks. The service writers are very friendly and will make sure your needs are met. The only thing I can say negative like all dealerships they do sometimes tend to up sale some flushes etc. that may or may not need to be done. Overall they take good care of the customers! More
by SSTANLEY2
June 05, 2024
Easy to schedule appointment. Service was prompt and on time staff was very helpful and friendly. Service was prompt and on time staff was very helpful and friendly. More
by HHARTWIGER
Employees Worked With
June 05, 2024
So far so good, thanks for the great work on my Continental and Town Car. Continental and Town Car. More
by 1lourosario
Employees Worked With
June 05, 2024
I've been using Ford services all my adult life and I've been quite pleased. I come from a family of Ford vehicles. been quite pleased. I come from a family of Ford vehicles. More
by LEWISDEBORRAHK66
Employees Worked With
June 05, 2024
Stephanie and the service department took good care of me and my vehicle. I so appreciate that. and my vehicle. I so appreciate that. More
by KEVCINASH
Employees Worked With
June 05, 2024
Service department provided friendly service and had great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. great communication. Vehicle was worked on promptly. Parts were on back order and service advisor provided regular updates. More
by JACSCIK0
Employees Worked With
June 05, 2024
Took my car in for a diagnostic because the car was making an audible clicking sound when turning Had video footage that was shown to the director of the service department. But was still sent home making an audible clicking sound when turning Had video footage that was shown to the director of the service department. But was still sent home with a unresolved clicking sound because the techs could not duplicate the issue I am having with my still under warranty vehicle More
by Von
June 04, 2024
I loved the service and was not there very long and the people were very friendly. people were very friendly. More
by RUFFIN0964
June 04, 2024
I was pleased about the service but disappointed in the $600.00 I was charged for one and half hour lanor $600.00 I was charged for one and half hour lanor More
by chascrone
Employees Worked With
