Southern Hyundai Newport News

I am very impressed with how fast my car was fix and handled very well on the other hand Mr.Jeff did his job but his attitude seems very nonchalant and he was very strait forward and spoke indirectly to handled very well on the other hand Mr.Jeff did his job but his attitude seems very nonchalant and he was very strait forward and spoke indirectly to me a few times with out making eye contact he seems to do his job well but does not have a friendly personality with customers well not with me.. when I was driven home after told by Mr.Jeff my car wasn’t drivable the young women who drove me was very dismissive to any of my question and I could tell she was not in a good mood also from my previous visit when I was told I would only need one part for my car to be fixed I also watched a encounter she had with a coworker and she was very dismissive and rude to him I believe his name was Chris . So over all the work was great but it defiantly did not feel like a welcoming environment More

Love the customer service. Always addresses my issues and concerns in a timely manner. Always professional. Always addresses my issues and concerns in a timely manner. Always professional. More

The service was excellent and prompt! I'm so thankful for a trustworthy place to have work done! I would highly recommend Derrick's team and have! I'm so thankful for a trustworthy place to have work done! I would highly recommend Derrick's team and have! More

This is an amazing dealership. They handle all problems with my palisade in no time. They also had a loaner car while mine was being serviced. Thank you all for everything you’ve d They handle all problems with my palisade in no time. They also had a loaner car while mine was being serviced. Thank you all for everything you’ve done. You guys are amazing and a number one company. More

I’m not why it takes 4 weeks to get an appointment? I would have bought a Honda if I would have known it takes that long to get an oil change I would have bought a Honda if I would have known it takes that long to get an oil change More

Jeff was attentive and helpful. He explained and apologized for the delay. He was very polite when he answered my questions. He explained and apologized for the delay. He was very polite when he answered my questions. More

Excellent service at a fair price completed very quickly! We look forward to coming to Southern Hyundai and Chris House for our future service needs! Service manager Derrick Phillips was also very kind and p We look forward to coming to Southern Hyundai and Chris House for our future service needs! Service manager Derrick Phillips was also very kind and professional! More

Regular oil changes that are scheduled weeks ahead of time still take over an hour and a half. There was only one other person in the waiting area so it wasn’t busy. This is the second time it’s happened time still take over an hour and a half. There was only one other person in the waiting area so it wasn’t busy. This is the second time it’s happened! Neither time was there any communication about a long wait or an apology for the long wait. The man just called my name and handed me a wad of paperwork, no conversation at all. More

Love this Hyundai dealership It’s a in out doesn’t take long to get your car back. People friendly the dealership is clean. The adviser are great on keeping you up dated on your vehicle. The adviser are ea long to get your car back. People friendly the dealership is clean. The adviser are great on keeping you up dated on your vehicle. The adviser are easy to talk too in helpful More

My service advisor Chris was very helpful and went above and beyond. helping me and I am very appreciative. and beyond. helping me and I am very appreciative. More