Southern Hyundai Newport News

I've been bringing my Elantra here for years now, and can say with confidence that the service department is knowledgeable and reliable. Every staff member I've interacted with has been courteous and profess say with confidence that the service department is knowledgeable and reliable. Every staff member I've interacted with has been courteous and professional. They are upfront and prompt with communications, too. More

Was a good visit getting my Hyundai inspected on time very personal and caring , wait was on time very personal and caring , wait was on time More

Southern Hyundai, formerly Hall, has provided excellent service for the 20 years that I have been a customer. Thank you. service for the 20 years that I have been a customer. Thank you. More

I arrived 30 minutes before my appointment and they took me right in. I always get a professional greeting and service. You guys are the best. me right in. I always get a professional greeting and service. You guys are the best. More

Had an appt for an inspection and was in and out within the hour Always have good service the hour Always have good service More

Very easy to work with. Made the buying processing quick and simple. We were able to get all our information ahead of time and out the door with a great vehicle. Made the buying processing quick and simple. We were able to get all our information ahead of time and out the door with a great vehicle. More

I like the dealerships new look and the Hyundai new 24s are all very good buys. Terry Hert is still my go to salesman and Brenda Messer is the best service advisor I have had in almost 50 years of car owne are all very good buys. Terry Hert is still my go to salesman and Brenda Messer is the best service advisor I have had in almost 50 years of car ownership. More

From the time of arrival we were very pleased with the service performed. Our service advisor was courteous, friendly and professional. Thank you! service performed. Our service advisor was courteous, friendly and professional. Thank you! More

We were excited to buy a first time vehicle for my 18 year old daughter. She worked hard and saved a down payment. Our first stop was Carmax. My daughter fell in love with a Hyundai Elentra, but unfortun year old daughter. She worked hard and saved a down payment. Our first stop was Carmax. My daughter fell in love with a Hyundai Elentra, but unfortunately, it was already sold. In an effort to make her happy we came to Southern Hyundai. Our salesman Logan was kind. He showed us a 2018 Hyundai Elantra which my daughter loved. We drove off the lot without adding the car to our insurance? The next day I tried adding the car to our insurance at Allstate. They quoted a $3200 6 month premium for my daughter and the vehicle. Needless to say. I received estimates from 8 other insurance companies, and all had extremely high premiums, some with a monthly payment of $850 !! Ultimately discovering that Hyundai Elantras are considered "High risk" by insurance companies due to thefts. In addition, the vehicle had a " Engine over heating" on the dashboard. I reached out to Logan and the sales dept at Southern auto to explain our dilemma. I asked if we could bring the vehicle back and possibly do a trade for something else due to the high insurance cost. This time.. the tone and demeanor of Logan my once kind sales agent changed. No smiles this time. He stated the exchange at the dealership was only for 3 days and we were 7 days past that so they refused to take the vehicle back. But they were willing to look at the vehicle to find out why it was overheating. Now my 18 year old daughter is stuck. As a VDH employee I take great pride in serving the community and assuring equity, and doing what is moral and right. I would not recommend going to this dealership!! Beware of the 3 day return policy and make sure you run the vin number through your insurance agency before signing anything!!! The LoJack subscription means nothing to most insurance companies. Regretting not finding something else at Carmax. Atleast they have a 30 day return policy which allows you to feel out the car and you have to insure the vehicle before leaving their dealership. Buyer beware!!! More

Great It was great. Dropped my truck off in the morning, picked it up in the afternoon. It was repaired and serviced, on time, and done right the first time! Dropped my truck off in the morning, picked it up in the afternoon. It was repaired and serviced, on time, and done right the first time! More