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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
3,011 Reviews

3,011 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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November 09, 2021

Update: Maria called after my review and advised that there had been an increase to labor charges and offered to refund the additional charges incurred. I appreciate them making it right. More

by mdedwards80
Recommend Dealer
Yes
Employees Worked With
Maria
Nov 10, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 09, 2021

They have been great so far to work with. I have had two of my kids purchase cars with this dealership too. More

by carynsimino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norris Timmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson and Danielle in service at Hyundai
Nov 09, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 09, 2021

Great place to buy a car! Great service too! I've purchased four vehicles over the years and I've never been disappointed! More

by RHUBERT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Kalstrom, Brennon Viele
Nov 09, 2021 -

RHUBERT0 responded

Great place! Friendly, courteous, customers treated warmly!

Nov 09, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2021

Most times we have to deal with this dealership, there are problems. Be it damage to my vehicle, ordering the wrong parts, excessive wait times for replacements, or downright rude staff. My wife and I hav More

by GLENNMCBRIDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Baker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Woody
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brennon Viele, Mark Straley
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for providing us with your feedback. We are sorry to hear that you have not had a favorable experience with us recently but we are here to help you. We have already started by forwarding your information and feedback to our executive team for review. They will follow up with you and ensure that these situations do not occur in the future. Thank you again for your time.

November 08, 2021

Loved our salesman, were treated fairly and would buy from the dealership again. Love our Subaru More

by JKCHIWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 08, 2021

I have had nothing but Excellent experiences at Southern Team Subaru ( previously First Team Subaru. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Garner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2021

Southern Team Dealership has always offered top of the line Service, top of the line Automobiles and Professionalism. I have been a loyal valued customer for several years and intend to continue patronizi More

by SOBROWN1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harold Woody
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle and Stephanie(?Office)
Nov 09, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

Nov 21, 2021 -

SOBROWN1957 responded

You are so welcome and thank you for allowing me the opportunity to let you know about my experience at Southern Team Auto.

November 07, 2021

Efficient, communicative, customer comfort and ease obviously a priority. Compared to other dealerships, well, world's apart. More

by BDONAL3788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric. I miss Eric!
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 07, 2021

Horatio was so kind and did a very detailed overview of all of my cars features! More

by sjparker15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Horatio Doregos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 07, 2021

15 years of decent service for a three Nissan family. Still trying to find out if you are still participating in one to one rewards program. No one seems to be able to get an answer. More

by BARRY_WESTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mattox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl at the front desk in the show room!, Mark Straley
Nov 08, 2021 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your 4-star response! We will be here for any needs you should have in the future. Have a wonderful day!

Nov 08, 2021 -

BARRY_WESTON responded

any response to the one to one rewards program issue??

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