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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,425 Reviews

5,425 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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July 13, 2023

Took in my 2018 Subaru for getting new tires and decided on Michelin Defender tires. Had an approximate 2 hour wait in break room and was constantly updated on the status of tires being put on my car. All p More

by DRFURR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 12, 2023

I assume everything was performed correctly by technician. My interaction was with the service coordinators and that was very pleasant. My wait was not too long and I was comfortable while I wai More

by LINDA.MUNCY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 12, 2023

Since I bought my car the experience has been to the point and what I need. First service appointment was courteous and on time so thank you. More

by CHADLEONARD601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady at service desk.
Jul 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Jul 12, 2023 -

CHADLEONARD601 responded

Thank you for the great service!

July 11, 2023

I waited over two hours for a state inspection, oil change and a tire rotation. I’ve been here before and it has never taken that long. More

by PIKSKATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 11, 2023

It was a pleasure to work with the sales team. They went out of their way to find something that would work for us. More

by Bones702
Recommend Dealer
Yes
Employees Worked With
Ursha
Jul 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 11, 2023

Mike white has done an amazing job and he got me right in and took care of my engine light that was on. Thanks for great service. More

by HOTROD24522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 10, 2023

Mel did a great job with the entire process and training,also the gentleman who went through the paperwork More

by smlindsey3502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
July 10, 2023

This was an excellent experience except for the incessant demands for feedback/review. Please stop. More

by JACQUELINE.ENGLISH
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with this feedback.

July 10, 2023

Danielle is the absolute best! She is so good at her job. Please give her a raise! She works very hard for your company. More

by ROKO68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
4.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 10, 2023

Southern Team Hyundai was very helpful in getting my car in and painted. The collision center did an excellent job on the part they painted. More

by CWOODSONSIBLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
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