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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,345 Reviews

5,345 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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March 08, 2023

The work done is ok but customer service in the Hyundai service department is lacking. I have called and left messages 4 times for the service rep I deal with when I take my Sonata in for service dealing w More

by RONHOLTZ01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grayson Wade
Mar 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business, Ron. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 08, 2023

Courteous, prompt and friendly. Clean and comfortable waiting area. Thorough, but not trying to upsell. More

by DGSLOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Burke
Mar 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 08, 2023

Very pleased with staff and service. I would recommend this dealership to anyone interested in a new vehicle. More

by REFUSEEQUIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 08, 2023

Service was great they also found a nail in one of my tires and let me know. I fixed it when I got home. Thanks ! More

by ericfogus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru), Grayson Wade
Mar 09, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 08, 2023

Arrived early. Greeted and checked in. The service was performed as requested and in a relatively short time. Dependable and courteous service. More

by eclapp53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Mar 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 08, 2023

They are great This is my second vehicle from them. They work with you and your needs More

by DJEANETTE963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horatio Doregos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 08, 2023

Very helpful get you serviced fast and efficient top notch service reps and top mechanics More

by THOR1293WIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 08, 2023

They were amazingly fast with my inspection. I have all of my work on my car done here! I will not go anywhere else! More

by OAKCROWMAC96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 07, 2023

Good service friendly people convenient helpful choices team usa works on your experience and expertise 👍 👌 👏 More

by Sherry Belcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you again for your positive feedback, Sherry!

March 06, 2023

The service department did a fantastic job getting me in quickly, and completing the oil change fast. I appreciated having the multipoint inspection reviewed so thoroughly. The only thing that irked me a li More

by WNSNAVIGATOR73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

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