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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,581 Reviews

5,581 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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May 11, 2023

I always trust getting my car serviced here & Maria is excellent at what she does. She always makes me feel comfortable and at ease when I go there for regular service making me feel confident that my ser More

by SUZANNAH.VESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great to have you back with us again!

May 10, 2023

Very courteous with quick service explanation, good people to deal with and will buy again from same More

by HICKSG82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
May 11, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 10, 2023

Check in was fine and service time was close to time indicated. Truck was returned washed. Only issue was that I indicated state inspection was needed when I booked the appointment on the website. I More

by plochbrunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna Allen
May 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

May 10, 2023

Pleasant, friendly, very patient. Understanding of what my needs were! Great cars to choose from More

by MNOEL0011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Reynolds
May 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 10, 2023

Service Department not fixed Ascent problems with transmission. Had car there 3 time still same proble. Extremely disappointed with service Department. More

by WILPAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 11, 2023 -

WILPAM0 responded

Wilson Webb 2021 Subaru Ascent Cell#540-312-3874 Having transmission problems where you can feel the belt slip. At times it feels like you are riding over a rumble strip. I took am 60 mile drive in it and I felt it slip 3 times. It seems to act up when you let off gas, especially going up hill and let the car coast then give it gas, Also does it when using cruise control, coming up on car in front and the car will slow down then you get in left lane and the cruise control speeds up I have felt it then. Also making a intermitant noise when shifting into drive. I have left a message for your Service Advisor to call me on 05/11/23 so I can reschedule an appointment to bring car back in for the third time, I had the car in for this problem on 05/01/23 and you updated software but this did not seem to fix the problem. Also you Service Tech said the noise it was making when you shift into drive was normal. It didn't make a noise when I bought it new and if it had I wouldn't have bought it. Thank you, Wilson Webb 540-312-3874

May 09, 2023

I've been dealing with Southern Team since 2015. The cars are great! I started with First Team with the Sonata and then to the Tucson. More

by kschaplain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 09, 2023 -

kschaplain responded

I look forward to my next adventure hopefully in a Palisade! See you then! Thank you for your professionalism.

May 08, 2023

I needed my oil changed and inspection done. I set up an appointment with Troy and asked him to have me ready by noon. He called me before 10. Very friendly and knowledgeable. Thank you More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

David responded

I set up an appointment with Troy and asked him to have me ready by noon. He called me before 10. Very friendly and knowledgeable. Thank you

May 08, 2023

Very polite and kind always keeps you up dated what needs to be done. Thank you More

by TERESAYOPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 08, 2023

They was nice people. They was knowledgeable about the product, and the sale person was good salesman. He would answer all of your questions. I would highly recommend him. More

by randyr.pruitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Kelso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Reynolds
May 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 08, 2023

Always pleasant to work with. Very accommodating does not keep you waiting forever. Easy to talk to. More

by NANCYHX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
May 08, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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