Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

During my last visit, my tires were rotated. The lugnuts on the front tire were not tightened properly. I found this out when my wheel almost came off while driving on 77. I was stranded and had The lugnuts on the front tire were not tightened properly. I found this out when my wheel almost came off while driving on 77. I was stranded and had to wait two hours for AAA to come and they discovered the problem. Thankfully I pulled off instead of going as I was told my wheel was close to falling off. No on has touched that wheel since my tires were rotated. This was a dangerous mistake for your service department to make. And I missed going to the ACC basketball tournament since I was stranded for so long. Not good. 🫤 More

Everything went as smoothly as could be. I was late, but Melissa cheerily worked me in, and I was quickly on my way. Every service experience I have had at this dealership over more than 20 I was late, but Melissa cheerily worked me in, and I was quickly on my way. Every service experience I have had at this dealership over more than 20 years has been excellent! More

Everyone is friendly and whenever I come in whatever questions I may have they take the time and look things over in the computer questions I may have they take the time and look things over in the computer More

Nice clean dealership. It is difficult however to book appointments for service. Everything we try for Subaru there will be 2 or 3 times available over a two to three week It is difficult however to book appointments for service. Everything we try for Subaru there will be 2 or 3 times available over a two to three week span. More

I drove one hour and 38 minutes to get to your dealership by the appointment time 7:40. I had to leave home (in Ceres in Bland County) before 6 o'clock! But VW dealers are so few and far between!! But the se by the appointment time 7:40. I had to leave home (in Ceres in Bland County) before 6 o'clock! But VW dealers are so few and far between!! But the service your VW people gave me was excellent! and all of the idiot lights have been off ever since! I had gotten mediocre service from the VW dealers in Bristol and Staunton before. And the Bug Shop in Blacksburg kept the car there for several weeks and then didn't fix it properly. So I appreciate the prompt and capable service I received at Southern Team in Roanoke! More

Great customer service! Always friendly! The service appointment was explained in detail with no surprises! Always friendly! The service appointment was explained in detail with no surprises! More

Mark is very knowledgeable and friendly. I enjoyed the tech video of his suggested services I enjoyed the tech video of his suggested services More

Megan is the Best! So Professional! Knows what she is doing and is able to answer all my questions and lets me know as soon as my vehicle is available! So Professional! Knows what she is doing and is able to answer all my questions and lets me know as soon as my vehicle is available! More

Service is good but prices have become unaffordable. Customer service is unmatched from Mark and his team. Customer service is unmatched from Mark and his team. More

Very pleased with the service and with my car. Darius went above and beyond to be helpful. Darius went above and beyond to be helpful. More