Southwest Kia - Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 AM
Sunday Closed
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I was given an update on my vehicle and also the price on each service that was done. each service that was done. More
Professional attentive people who are willing to help and listen to your concerns about everything and the situation listen to your concerns about everything and the situation More
***DECEPTIVE PRICING ALERT*** I inquired about a 2024 Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order for an out-of-state purchase. To my surprise, the price jumped to over $43,000. For transparency, the total included $1,815.08 in taxes and a $299 doc fee—reasonable charges that would bring the buy order to about $40,875 (and potentially less without unnecessary add-ons). However, the buy order also included additional fees: Certified Pre-Owned: $2,495 PermaPlate: $299 Kahu GPS: $499 Doc Fee: $225 Tax: $1,815.08 Non-Tax: $239.81 This brought the final total to $43,433.89—a significant increase from the $37,861 originally advertised online. When Gage McAfee, Client Experience Manager, got involved there was no phone call, hi, how are you or anything of that nature. It was a text! He said, "Hey Sheli, this is Gage with Southwest Kia. So the certified portion shows it can be certified as in it qualifies. However, on this Sorento I do not have a lot of room on it. My best number would be $42,500 out the door." Mind you he did not take into account his "add-ons" I had previously said I wasn't interested in. The figures listed actually exceed the final quoted price of $42,500, even though I had already stated I was not interested in the PermaPlate or Kahu add-ons. While the doc fee is expected, the purpose of the $239.81 “Non-Tax” fee remains unclear. If a vehicle is NOT TRULY CERTIFIED, it should NOT be advertised online as Certified Pre-Owned. And if certification carries an ADDITIONAL FEE, that cost should be CLEARLY disclosed upfront IN the ONLINE listing. This approach comes across as a bait-and-switch tactic. Buyers should be warned: this dealership manipulates pricing with hidden fees and misleading listings. More
It’s a good dealer because I buy 3 car on it and all staff very friendly staff very friendly More
Response excellent. Service visit to my location to jump-start so could get the car to your services center for new battery was above and beyond expectations. The car wa Service visit to my location to jump-start so could get the car to your services center for new battery was above and beyond expectations. The car wash and vacuum was appreciated. More
I had a great service experience at Southwest Kia in Dallas. Keep up the great work! Dallas. Keep up the great work! More
The dealership itself is clean. The employees that work there are very courteous and respectful. The employees that work there are very courteous and respectful. More
I have never felt so at home and so warm and happy and welcome in my life. The two brothers who sold me the car were very professional and they were warm and friendly people with a great attitude and sens welcome in my life. The two brothers who sold me the car were very professional and they were warm and friendly people with a great attitude and sense of humor.!! Was very kind hearted and very nice to me feel like family and friends More
Quick, thorough, and kind. My type of businessman! Thank you for everything. I’ll be sure to have my sister speak with you when finalizing everything. My type of businessman! Thank you for everything. I’ll be sure to have my sister speak with you when finalizing everything. More
I had an amazing experience purchasing my car here! Everyone was helpful, transparent, and made sure everything went smoothly. The process was fast, and the service was top-notch! Thank you Salah, Kevi Everyone was helpful, transparent, and made sure everything went smoothly. The process was fast, and the service was top-notch! Thank you Salah, Kevin, Ash, and Amir for your service. You all are the best! More




