Southwest Kia - Dallas

Arrived at my appointment time All issues were addressed. Received an Uber ride home and another back to dealership, paid for by dealership. addressed. Received an Uber ride home and another back to dealership, paid for by dealership. More

Went in for a chrome molding on the driver side door at the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. the bottom of the window. The service technician Jorge does a great job and always has. But your people in the service department that does the work. I don’t think it should’ve took three hours to put the molding on. More

Greetings was cordial. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. attention to service request was great. Service request was completed within a reasonable time period as well as total cost of requested service. More

My wife recently brought our vehicle in for a simple oil change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with ou change. I scheduled the appointment myself and allowed extra time due to heavy morning rain. She arrived early, yet still waited over 3 hours with our very active 4-year-old. There is a kids room for customers, which we appreciated — until my son was bullied by two older kids (around 10–12) who turned out to be employees’ children. A kids room should be a courtesy for paying customers, not an unsupervised space for employees’ kids to disrespect guests. The service itself was just as disappointing. When I called to check on the delay, I only received excuses. After waiting 3+ hours, my wife assumed they would at least bring the car up for her. Instead, the vehicle was left outside the bay, and she had to go get it herself — while there were no other cars being serviced at that time. This is our third visit, and two out of three have been bad experiences. We chose to try a local dealership because our vehicle was purchased at Moritz (over an hour away), but now it’s clear why we didn’t buy from this location. Fool me once, shame on you; fool me twice, shame on me. We will not be returning. More

I was ok in and out perty fast when purchasing a new vehicle people were friendly vehicle people were friendly More

Michelle was very helpful explaining everything about what going with my vehicle thank you for your help what going with my vehicle thank you for your help More

I was given an update on my vehicle and also the price on each service that was done. each service that was done. More

Professional attentive people who are willing to help and listen to your concerns about everything and the situation listen to your concerns about everything and the situation More

***DECEPTIVE PRICING ALERT*** I inquired about a 2024 Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order Certified Pre-Owned Kia Sorento listed on the Southwest Kia website for $38,761. After several days of discussion with Talal, I requested a buy order for an out-of-state purchase. To my surprise, the price jumped to over $43,000. For transparency, the total included $1,815.08 in taxes and a $299 doc fee—reasonable charges that would bring the buy order to about $40,875 (and potentially less without unnecessary add-ons). However, the buy order also included additional fees: Certified Pre-Owned: $2,495 PermaPlate: $299 Kahu GPS: $499 Doc Fee: $225 Tax: $1,815.08 Non-Tax: $239.81 This brought the final total to $43,433.89—a significant increase from the $37,861 originally advertised online. When Gage McAfee, Client Experience Manager, got involved there was no phone call, hi, how are you or anything of that nature. It was a text! He said, "Hey Sheli, this is Gage with Southwest Kia. So the certified portion shows it can be certified as in it qualifies. However, on this Sorento I do not have a lot of room on it. My best number would be $42,500 out the door." Mind you he did not take into account his "add-ons" I had previously said I wasn't interested in. The figures listed actually exceed the final quoted price of $42,500, even though I had already stated I was not interested in the PermaPlate or Kahu add-ons. While the doc fee is expected, the purpose of the $239.81 “Non-Tax” fee remains unclear. If a vehicle is NOT TRULY CERTIFIED, it should NOT be advertised online as Certified Pre-Owned. And if certification carries an ADDITIONAL FEE, that cost should be CLEARLY disclosed upfront IN the ONLINE listing. This approach comes across as a bait-and-switch tactic. Buyers should be warned: this dealership manipulates pricing with hidden fees and misleading listings. More