Sport Mazda

Sport Mazda responded

Lyne B, Thank you for using your valuable time to let us know about your visit to Sport Mazda. I am the owner of the dealership and on occasion have found the need to make sure staff understands how important respect and courtesy are to our customers. I assure you that I will address the situation you mentioned. I am very grateful that Mayeline and Rey Almonte were there to insure that you received what you came for with the respect you deserved. They are both very good at what they do, but even more, they have both received many compliments from customers for the way they treated them. Sport Mazda has a great reputation with its customers and they have made us a Dealerrater Mazda Dealer of the Year every year since 2013. I want to personally welcome you to the Sport Mazda Family of Staff and Owners, like yourself. Your purchase of a 2019 Mazda CX-3 will insure you a vehicle that will give you many, many miles of safe, happy and fun Mazda Driving. FEEL ALIVE is the new Mazda tagline and it accurately describes the sensation that you will experience with every drive. Thank you again for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

Rebecca, It was our pleasure to provide you the service you needed and make sure you found the car that you wanted here at Sport Mazda. It sounds like Mayeline made sure that you did not have to wait and I am so happy to hear how fast you completed the entire car buying process. We are proud to have you as our customers and wish you many safe, happy and fun miles in your quality used car. It was a great photo you enclosed and I hope that you are still enjoying your new car. Thank you for being our valued customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Roni, Thank you for your review. I appreciate you letting me and others know how much you enjoyed the amenities that we are now providing our service customers. Besides those you mentioned, which were very important, we have desks with plugs where customer can hook their laptops and take advantage of the free wireless service we provide. We like to make sure your customer get our best so the coffee provided is a special brewing system for Starbuck products, coffee to hot chocolate. Thank you again, I am a grateful that Natalie Deonath made sure your service was fast and professional. I know she tries very hard to have her customers enjoy their visits. We are very happy to have you as a Sport Mazda valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I appreciate very much your taking your valuable time to let me and others know about your recent visit to the Sport Mazda Service Center. Natalie and Stephen, Service Advisors, appreciate knowing that you were happy with your experience here. We look forward to your next visit and will promise you the same great service each time you visit. Thank you for being our valued Service customer. JAY MEALEY, OWNER

Sport Mazda responded

I am sure that Marilyn and Daniela appreciate your review, just as I have. Thank you very much for choosing Sport Mazda for your next car and for taking your time to write this review. Customers words speak more honestly to others than any advertizing could. I hope that you are really enjoying your purchase now and it is meeting all your transportation needs. On behalf of Daniela and Marilyn, we all thank you for being our customer and for your recommendation of both salesperson and Sport Mazda, my dealership. You will always be welcome. JAY MEALEY, OWNER

Sport Mazda responded

Rafael, Certainly proud that Michell made sure your buying experience was a great one. I appreciate very much the nice comments on the dealership and its many amenities for our customers. I am happy that you chose my dealership, Sport Mazda, for your purchase and I am proud to welcome you to our family. May the coming months provide many safe and enjoyable drives in your new Mazda 6. And always remember that we are here to assist you throughout your ownership experience. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Kevin, I appreciate very much your review of your recent visit to the Sport Mazda Service Center. Thank you for pointing out how the Service Advisors work as a team so that every customer receives service quickly. The Service Advisors are always checking to make sure you receive everything you are due, like the filter under warranty. Having your regular SA back for the final paperwork made sure he could meet with you and help you plan for future services. I know that both Nick and Natalie will enjoy reading your "great service from a great team" comment. It is always a pleasure when one of our loyal customers visit. Thank you. On behalf of the entire Sport Mazda staff, I would like to wish you a very Merry Christmas and a Happy New Year. May you and yours enjoy the holiday season. JAY MEALEY, OWNER

Sport Mazda responded

thank you so much for your kind review. I appreciate you taking the time to write a review and recommending us to friends and family. It is always great to hear from a happy new Mazda owner. JAY MEALEY, OWNER

Sport Mazda responded

Royal, I really appreciate your review and your taking valuable time to write it. I am certainly concerned that we could have done a better job on explaining each step. I will have his manager discuss with Reggie the points you made, toward making sure that his communications with customers improves and that each step is clearly understood throughout the buying experience. The same will go for the Finance person who went over the sales agreement with you. I insist that every customer understands every step, and all questions and concerns are addressed before a purchase. I really appreciate you driving from a long distance to visit Sport Mazda. I am glad that you overall experience was good and I certainly apologize for any misunderstandings. Thank you for your review and letting me know about your experiences. JAY MEALEY, OWNER