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St. Charles Chrysler Dodge Jeep Ram - Service Center

St. Charles, IL

4.4
27 Lifetime Reviews Review Dealership

27 Reviews of St. Charles Chrysler Dodge Jeep Ram - Service Center

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September 14, 2020

"Jake is super knowledgable and helpful. I apprecited the..."

- Honeybadger

Jake is super knowledgable and helpful. I apprecited the feedback and professionalism with his customer service. I recommend his skills and this service center for all Dodge needs.

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Recommend Dealer
Yes
Employees Worked With
Jake Smith
Sep 14, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the kind review! We are glad to know that Jake could provide you with helpful and professional service. We will make sure to pass on your kind words to him. Please let us know if we can be of any further assistance.

September 05, 2020

"Excellent service,fast friendly professional.Work done..."

- Jeep owner

Excellent service,fast friendly professional. Work done in the estimated time frame. A thorough explaination of all work performed. Quality work. The oil change package is at a reasonable price.

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Recommend Dealer
Yes
Employees Worked With
Sep 05, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

We appreciate the excellent review! Let us know if there is anything else we can help you with. We look forward to working with you again!

August 28, 2020

"Jake Smith did an excellent job. He was very kind,..."

- mukenschnabl

Jake Smith did an excellent job. He was very kind, helpful, and did a great job communicating. I look forward to bringing my vehicle into your dealership for future services.

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Recommend Dealer
Yes
Employees Worked With
Jake Smith
Aug 28, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the kind words for Jake! We can't wait to share your feedback with him. We look forward to working with you again as well!

June 12, 2020

"Service Staff assisted was great. Was quick and..."

- nwong

Service Staff assisted was great. Was quick and efficient. Very professional and straight to the point. Checked on a few other thing as requested in a timely manner.

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Yes
Employees Worked With
Jun 13, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your service experience. We are so happy to know that everything went well. Let us know if we can assist again with anything else!

June 03, 2020

"Service was fine, felt welcome, nice free loaner, but..."

- Maartendegroodt

Service was fine, felt welcome, nice free loaner, but they forgot the carwash and to remove a sticker as we agreed to make it a perfect service

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Recommend Dealer
Yes
Employees Worked With
Jun 04, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Hello, I am troubled to learn of your disappointment with any level of communication that has left you with a negative impression. Your satisfaction is important to us and I would like to connect with you to better address your concerns. Please contact me when you have a moment. Thank you. Best, Sam Barakat General Manager 708 259 1539 sam@stcharlescdj.com

May 08, 2020

"Well with the Pandemic. A oil change and tire rotation..."

- Pearly Brown

Well with the Pandemic. A oil change and tire rotation went faster than normal . Amazing thought the waiting area look new and refreshed and love the signs that it was sanitation

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Yes
Employees Worked With
May 09, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your amazing service experience with David! We're ecstatic to hear you're satisfied with your repair! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

May 06, 2020

"I had a great experience. I would definitely recommend..."

- JW

I had a great experience. I would definitely recommend the St Charles Chrysler Dodge Jeep Ram dealership for service and sales. Everyone was very nice and accommodating.

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Yes
May 08, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are happy to know that you enjoyed our services and accommodations. Let us know if there is anything else we can help you with. We look forward to working with you again!

April 29, 2020

"I bring my wrangler in for oil changes and routine..."

- Tammey

I bring my wrangler in for oil changes and routine Maintance , Dave is always very helpful and informative. he lets me know what needs to be done to keep my Baby running and of course keep me safe Thank you Dave and St Charles Jeep Stay safe and see you soon ! Tammey

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Yes
Employees Worked With
Apr 29, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the kind review! We truly appreciate you taking the time out of your day to share your experience with us. Dave is always happy to help! Please let us know if there is anything else that we can do for you.

March 19, 2020

"After the third visit with the same problem my service..."

- yolanagia

After the third visit with the same problem my service technician went the extra mile to help me and never gave up to find a resolution.

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Recommend Dealer
Yes
Employees Worked With
Mar 19, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Yolanagia, Thank you for taking the time to share your service experience! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

January 23, 2020

"I have had horrible experiences at 3 other dealerships..."

- Punk99906

I have had horrible experiences at 3 other dealerships before I went to StCharles Jeep. Randy was my service advisor and he was spectacular. He was very friendly and was on top of making sure I had updates regarding my vehicle. They were able to diagnose a noise complaint I have had on my for about 20,000 miles. Turns out it was a pretty bad problem. The problem was fixed and so were 3 other issues I had. I am definitely taking my Jeep there from now on.

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Recommend Dealer
Yes
Employees Worked With
Jan 23, 2020 -

St. Charles Chrysler Dodge Jeep Ram responded

Thank you for the great review! We will be sure to thank Randy for providing you with spectacular service. Let us know if there is anything else we can help you with. We look forward to your next visit!

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