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St. Charles Chrysler Dodge Jeep Ram - Service Center
St. Charles, IL
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of St. Charles Chrysler Dodge Jeep Ram - Service Center
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Helpful January 23, 2020
I have had horrible experiences at 3 other dealerships before I went to StCharles Jeep. Randy was my service advisor and he was spectacular. He was very friendly and was on top of making sure I had update before I went to StCharles Jeep. Randy was my service advisor and he was spectacular. He was very friendly and was on top of making sure I had updates regarding my vehicle. They were able to diagnose a noise complaint I have had on my for about 20,000 miles. Turns out it was a pretty bad problem. The problem was fixed and so were 3 other issues I had. I am definitely taking my Jeep there from now on. More
by Punk99906
Employees Worked With
David May, Randy Kennedy
December 23, 2019
On the up and up. GM Sam and CSR Manager Alexis will take excellent care of you. They have both gone out of their way to hear my situation and make sure I’m well taken care of. As a whole, the dealership excellent care of you. They have both gone out of their way to hear my situation and make sure I’m well taken care of. As a whole, the dealership has some service issues to work through but they are well on their way and have been making improvements over the last few year. I have a stay at home wife and three kids so reliable, local service is a big deal for us. We want a lasting relationship with a dealership that we can trust to understand our situation and also has the resources to accommodate. CDJ StC certainly has what it takes to overcome the turnover rate of the auto industry and challenges that come with that. Again, ask for Alexis or Sam if you run into any issues. They will make sure you are properly taken care of. More
by Whull
December 10, 2019
Maintenance Service Work was done quickly, staff was very friendly and listened to my concerns, Checked all necessary areas and the wait was comfortable in a very tidy Work was done quickly, staff was very friendly and listened to my concerns, Checked all necessary areas and the wait was comfortable in a very tidy area. Would definitely recommend. More
by jm070789
Employees Worked With
David May
November 25, 2019
Wait...you'll need your own mechanic to look at it Less than a month ago I purchased a high-mileage Jeep from Saint Charles CDJR. After having to pay $100 for Saint Charles CDJR to even look at it, I Less than a month ago I purchased a high-mileage Jeep from Saint Charles CDJR. After having to pay $100 for Saint Charles CDJR to even look at it, I was told by the service spokesperson that I now not only need a new oil pan, but I also need new front engine mounts. The fee total around $2,600. When I asked how this slipped by their 120-point inspection I was told I should have expected this with a high mileage car. Well, thanks for the condescending remark. I have already replaced the tires and battery (the so-called new Mopar battery that Saint Charles CDJR installed didn’t work) and the filthy cabin air filter. I didn’t expect the tires to be replaced but not even the filthy cabin filter. I was also wondering why I had to pay Saint Charles CDJR $100 to tell me I had an oil leak. Less than an hour before taking it to Saint Charles CDJR I had taken it to a “quality” mechanic who gave me a detailed repaired invoice for free. Saint Charles CDJR invoice just had 2-lines about the needed repair: needs new oil gasket. Needs new front engine mounts. OH..but the $100 will be included as part of the repair cost. Well back at you Saint Charles CDJR. You shouldn’t expect anyone to use your service department. More
by formercustomer
Employees Worked With
November 02, 2019
After 3 years of my 2013 Jeep dying when accelerating with no fix because there was no code. who ever was the mechanic at my last visit FINALLY found the problem and it is now running like new again. with no fix because there was no code. who ever was the mechanic at my last visit FINALLY found the problem and it is now running like new again. Thank you sooo much for making me safe on the roads again. Road trips on again More
by Tammey
Employees Worked With
David May
September 06, 2019
Service Clear timeline set and service advisor was awesome to work with. I was kept informed and provided details to what was done and inspected on my vehicle Clear timeline set and service advisor was awesome to work with. I was kept informed and provided details to what was done and inspected on my vehicle. I also appreciated that this was complimentary service for oil change and I was told how many I have remaining so I know what to expect moving forward. More
by Mike
Employees Worked With
David May
August 27, 2019
Awesome! Super easy! Your service department was able to get me through my maintenance check just in time for me to get on with the rest of my day! Very friendly staff, an Your service department was able to get me through my maintenance check just in time for me to get on with the rest of my day! Very friendly staff, and clean facility. More
by Jeepher1
Employees Worked With
David May, Nick Cardona
July 25, 2019
Perfect services Perfect service and good quality of work... Friendly people and good attention to customers,they offer you coffee, juice, and water while you waiting Perfect service and good quality of work... Friendly people and good attention to customers,they offer you coffee, juice, and water while you waiting for you car to be done. More
by Oscar 26
Employees Worked With
Miss molly, David May
April 19, 2019
Attempted to charge us for unneeded repairs. Took our leased 2016 Jeep Wrangler in for an oil change and air bag recall. Eight hours later I was advised that it needed new rear brakes and differ Took our leased 2016 Jeep Wrangler in for an oil change and air bag recall. Eight hours later I was advised that it needed new rear brakes and differential fluids at an expense of around $900. I declined the repairs and took my Jeep to Discount auto in St Charles and was told The Jeep needed no such repairs. Total scam to get additional money out of us. I will say that my trust for St. Charles Jeep is gone. Forever. More
by Djs
