St Cloud Toyota

I could have not had a worse experience when it came to getting my car done. I went in to get an oil change and it went from taking 45 minutes to over 3 hours long due to the battery being "in the red" acc getting my car done. I went in to get an oil change and it went from taking 45 minutes to over 3 hours long due to the battery being "in the red" according to them and needed changing. They did not even inform me how long it would take. they just had me sitting there for 3 hours long. I have had this car that I got from them for less than 6 months and paid a lot of money including protective service so I am not sure why they would give me a car with a battery that was dying. I was misinformed on when the sales rep sold it to me and in 6 months they are already making me pay for my own repairs. To make it worse, I went up to make a complaint and talk to a sales rep so that they could explain it better to me and he said he would look it up and he left me waiting by myself for over 1 and a half hours and never came back to me. I went up to the desk to ask if she could inform me if he came back and she never even said a word to me where he was. I could not be more disappointed with toyota and if there was such a thing as zero stars I would give it. If I could give the car back and bring my business somewhere else I would never return to toyota again with the lack of help they gave me. Unfortunately I am stuck with them for the time being. The only good thing I can say about toyota is Rob Gable. He helped me get the battery fixed right away and was super polite to me even though he wasn't part of the sales team that sold it to me. For the rest of the people I asked for help, sadly I did not know there names, they were horrible when it came to customer service. I am sorely disappointed in how I was treated.... More

Marvin exceeded my expectations!! He’s very tentative to his work. It was a pleasure working with Marvin G. I will definitely recommend him to friends/family. his work. It was a pleasure working with Marvin G. I will definitely recommend him to friends/family. More

could do more to ensure COVID 19 safety - not everyone wearing masks - consult rooms doors should stay open to circulate air - scheduled for 8:00 am - no follow up until 10:00 - work completed at 11:00 - wearing masks - consult rooms doors should stay open to circulate air - scheduled for 8:00 am - no follow up until 10:00 - work completed at 11:00 - would like faster turn around time More

Brian knew me and my vehicle, that was a nice feeling. He explained things very well to me of what my options were, what should be done now and why and options to complete items later. I really apprecia He explained things very well to me of what my options were, what should be done now and why and options to complete items later. I really appreciated all his help and expertise! More

Everyone was very helpful! Jordan first assisted us and went above and beyond to make sure everything was great! Rick, Mitch, and Dennis assisted us with later in the process and made it very smooth and th went above and beyond to make sure everything was great! Rick, Mitch, and Dennis assisted us with later in the process and made it very smooth and the easiest we have experienced! We had to do everything from a far because we live in Tennessee and they all went above and beyond to make sure everything was great More

Mr. Gable was knowledgeable and helpful. Good work on the car. You need more seating outside to wait, when the weather permits. During this pandemic, it is nice to be outside when possible. car. You need more seating outside to wait, when the weather permits. During this pandemic, it is nice to be outside when possible. More

Mr. Dan Pope helped me understand the repair details when my car had the wired sound from the bottom. I greatly appreciate his professionalism and patience. I always have a great experience with him when I my car had the wired sound from the bottom. I greatly appreciate his professionalism and patience. I always have a great experience with him when I visit the St. Cloud Toyota. He is a great advisor at St. Cloud Toyota and I am so happy to work with him every time. More

We stopped in at the right time! While we were looking around at Rav 4's and Highlanders, one each had just come in that we're were the first to look at. We ended up purchasing a Highlander. around at Rav 4's and Highlanders, one each had just come in that we're were the first to look at. We ended up purchasing a Highlander. More

I brought my vehicle in for a 20,000 mile oil change. Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably Two other things needed to be looked at. They basically told me I was imagining it and that nothing was wrong. This is my 4th highlander (probably last) and the road noise on a non-windy day is unacceptable. I've lived with it for 20,000 miles and I'm tired of it. Passengers unsolicited are telling me it is so loud in my $45,000 vehicle. The seals around the doors are defective. Supposedly a tech took it for a drive and said there was nothing wrong. I asked that the manager take it for a drive as it was a calm day yesterday and it would have been a perfect day to prove to them it is unacceptably noisy. I asked the tech what I do now to get this fixed and they gave me no solution. What good does another appointment do? What if it is a windy day and it's noisy with the wind? Should I call Toyota? What are they going to do? I've been a very loyal Toyota customer and I at a loss as to what to do. I want new door seals to stop the road noise. More

After the coating was put on my car the window were super streaky I had to clean them twice and they still look a little streaky. I do not know who did the work on my car buy it was more of a hassle to bring streaky I had to clean them twice and they still look a little streaky. I do not know who did the work on my car buy it was more of a hassle to bring it back than to clean the windows myself. or so I thought at the time. More