Star Chevrolet - Service Center

Repairs A 2 hour replacement of a part turned into 2 and half days, ran our battery down for no reason and then acted like it was normal for a battery to run A 2 hour replacement of a part turned into 2 and half days, ran our battery down for no reason and then acted like it was normal for a battery to run down when the doors are open. Well maybe so but there was no known reason for the key to be on but not running and the lights on and windshield wipers on. And this is while the vehicle is in the garage part. We do know this is true because we sat there and watch him work on vehicle. For over an hour. Said lock was fixed. We tried the lock. No it was not fixed. Yes it would go up and down but not unlock. So we had to leave truck for another day. Did they apologize for running the battery down? No, wanted to act like it was no big deal. Well we are now having to buy a new one because my husband cannot take his truck to work and it sit at the dock, while he is working for a week, and not worry about trying to get jumped off or be stuck without a ride! This should not have ever happened! We won’t be coming back for service again! More

Disappointed I dropped my vehicle off for a scheduled appointment at 10:00 AM for an oil change and front end alignment. I called at 3:00 to check on it and was to I dropped my vehicle off for a scheduled appointment at 10:00 AM for an oil change and front end alignment. I called at 3:00 to check on it and was told there was another vehicle on the rack causing problems but my vehicle should be done by 5:00. I missed the call but was called at 4:52 (8 minutes before closing). This was extremely inconvenient for a service that should NEVER take all day. More

good work Appointment easy to setup and confirmed quickly and tech did a great job. done in a timely manner. good freindly people who care about their work. Appointment easy to setup and confirmed quickly and tech did a great job. done in a timely manner. good freindly people who care about their work. More

Helpful and kind They will lisen to your needs and get the right help for you. They contact you personally to make sure your satisfied with your visit. I'm glad I deci They will lisen to your needs and get the right help for you. They contact you personally to make sure your satisfied with your visit. I'm glad I decided to do business with Star Chevrolet! More

I always take my car there, in fact I bought it there. The customer service is fast and efficient . I always take my car there. It's close to home and they do a good job. I plan to take it there again. The customer service is fast and efficient . I always take my car there. It's close to home and they do a good job. I plan to take it there again. More

Excellent service department. Star always provide great service in a timely manner and with friendly staff I would recommend star for all your buying and car needs. Sales and ser Star always provide great service in a timely manner and with friendly staff I would recommend star for all your buying and car needs. Sales and service great. More

Great customer service They did great work and in a very timely manner. The sales guys are really great helped me with the computer on my car and setting up phone to car. I They did great work and in a very timely manner. The sales guys are really great helped me with the computer on my car and setting up phone to car. I had no idea how to do it. Great experience every time i go.. More

Service They did a awesome job serving my truck I will be bring it back and will recommend star to other people to get there cars fixed They did a awesome job serving my truck I will be bring it back and will recommend star to other people to get there cars fixed More

Very pleased My wife and I recently had both of our vehicles worked on here and were very impressed with how thorough they were with making sure that everything wa My wife and I recently had both of our vehicles worked on here and were very impressed with how thorough they were with making sure that everything was done correctly even going above and beyond letting us know about other concerns they had with our vehicles. Erin, the woman that we spoke with the most, was very good at keeping us informed and making sure all of our questions were answered. More

Noise in Front End of 2015 GMC Terrain On 3 occasions I have brought my Terrain in for a noise in front end and it still has not been resolved. The last time they had it for a week now I ha On 3 occasions I have brought my Terrain in for a noise in front end and it still has not been resolved. The last time they had it for a week now I have to bring it in again for same reason. I have requested a loaner twice I was denied the last time I was told if my car wasn’t ready I would be able to get one. I’m very disappointed in my service with them More