Street Volkswagen of Amarillo - Service Center

Greg, the parts manager, walks around like he's trying to intimidate people with his attitude. The second he's challenged or questioned, that tough guy act falls apart. He’s rude, condescending, and full of intimidate people with his attitude. The second he's challenged or questioned, that tough guy act falls apart. He’s rude, condescending, and full of himself, yet completely useless when it comes to actually helping customers. It’s obvious he’s more concerned with acting important than being competent. If Street Volkswagen thinks this is acceptable management, it says a lot about their standards. Take your business somewhere you’ll actually be respected—and helped. More

Every time I have taken my VW in for service I have had Josh as my technician. Josh has been an absolute delight every time and has had any issues fixed in a timely manner. Josh will continue to be my pref Josh as my technician. Josh has been an absolute delight every time and has had any issues fixed in a timely manner. Josh will continue to be my preferred technician. More

Brought car in with no a/c and it was diagnosed and fixed in a day. Thanks. in a day. Thanks. More

Service. Excellent! Technician did not use fender apron, left smudges, did not wipe off car. Excellent! Technician did not use fender apron, left smudges, did not wipe off car. More

I called to get a quote to replace the brake pads on my car. When I called I was told the price and specifically asked what all that included. They told me that it was for the brake pads and turning the ro car. When I called I was told the price and specifically asked what all that included. They told me that it was for the brake pads and turning the rotors. They also told me that they suggested that I replace the brake fluid. When we got there and waited for several hours they came out and told us that there was an issue because they didn’t have the sensors that my car required and told us that it was going to be several more hours while that got the sensors from a dealership a couple hours drive away. We ended up getting a loaner and having to go back the next day to pick up my car. Turns out that they replaced the rotors because they didn’t have the capability to even turn the rotors. Why in the xxxx would they tell a customer when they are calling to get a quote that turning the rotors was part of replacing the brakes to not even be able to do that in the first place?!?! Very disappointed!!! Ended up having to pay twice as much as what I was quoted for new rotors. I’ll just drive the 3 hours one way next time and go to the dealership that I know will have the parts needed and can turn my rotors! More

Always treating like a queen! I drove almost 400 miles for the best service here at Street VW! I drove almost 400 miles for the best service here at Street VW! More

Service department is always courteous and keeps me updated on the repairs they are working on. Repairs have always been done in a timely manner updated on the repairs they are working on. Repairs have always been done in a timely manner More

Super bad. Worst experience ever. Spent over 7000 dollars for about 100 hundred dollars worth. Worst experience ever. Spent over 7000 dollars for about 100 hundred dollars worth. More