Subaru Superstore

Outstanding Service My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and fe My first experience with this dealership was in 2016 when I took delivery of my new fleet vehicle. I was given a thorough demo on its settings and features. Great group assisted me! Then just last month, I took my car in for a fix on a recall, My service rep was Kathy Garcia. She took care of me from start to finish; calling me with updates, and informing me that they found some other issues. Apparently I had a transmission leak, and I had mentioned that my windshield fluid level was low. Kathy called to tell me that the last place I had my car serviced (can't use the dealer b/c it's a fleet vehicle, and I must use the fleet company's "recommended" facilities) had crimped tall the delivery hose between the wiper fluid receptacle and the wiper blades, rendering it useless! Kathy said, no problem, we'll fix it for you. They could easily have charged me for a repair they didn't cause. I consider this going above and beyond, and I am definitely a customer for life! More

Awesome Service I had a great experience at Subaru Superstore in Chandler. Ron was such an awesome person to work with. I told him exactly what I wanted and he made i I had a great experience at Subaru Superstore in Chandler. Ron was such an awesome person to work with. I told him exactly what I wanted and he made it happen after jumping through multiple hoops to get it for me. He thoroughly went over all my options, and if he didn't have an answer to my question, he would make sure to find the answer for me. One thing I appreciated the most was he wasn't hounding me and putting tons of pressure on me like other salesmen have done. He's very patient and understanding to his customers and gave me room to breathe to let me make my own decisions. If you are looking to get a car, GO SEE RON!!! You will not be disappointed! Karen also was an amazing person to work with. She handled all of my paperwork and was very thorough to help me understand it all, and even fixed a couple things for me! Subaru Superstore in Chandler is the place to go if you need a new vehicle!!! More

The easiest signature ive ever made Being at Subaru, working with Johnny and the rest of the team, made the whole car buying experience seamless. They were all very accommodating to what Being at Subaru, working with Johnny and the rest of the team, made the whole car buying experience seamless. They were all very accommodating to what I wanted, really listened to my worries, and offered me all the information I needed. From when I walked in the door, to one week later driving off the lot, I never got over whelmed or felt unsure about my decision about dealing with Subaru. More

Exceptional customer service! Due to an unfortunate event, my car was totaled and I was in need of a new one. My mom has worked with Subaru now for two car purchases which is what Due to an unfortunate event, my car was totaled and I was in need of a new one. My mom has worked with Subaru now for two car purchases which is what led me to led me to Subaru Superstore of Chandler. I was happy to meet and work with Johnny B! He was great! Totally made time in his busy schedule to help me look for a new car. His customer service was extremely professional but personable at the same time. He made choosing the right car easy and I felt completely comfortable with my final purchase! Seeing as the car I purchased had a crack in the windshield he made sure to get me an appointment ASAP to come in and have it fixed. This is where I met Jerry. Another great employee who made me feel cared for and comfortable throughout the service interaction by providing exceptional customer service! More

John helped us a lot! He was patient giving us as much time we need to decide which car to go with and was super professional from start to finish. Thank you! He was patient giving us as much time we need to decide which car to go with and was super professional from start to finish. Thank you! More

Pretty painless new car purchase. Took our 2013 Subaru in for an oil change and left with a new 2018 Outback. Everyone we worked with was polite, funny, informative and no pressure. Took our 2013 Subaru in for an oil change and left with a new 2018 Outback. Everyone we worked with was polite, funny, informative and no pressure. Even after you leave the store their care and concern continues while you have the vehicle. More

Excellent Customer Service Tom made easy for us to find the car that met our needs at a fair price with no pressure or heavy sell tactics. I will be working with Tom and this d Tom made easy for us to find the car that met our needs at a fair price with no pressure or heavy sell tactics. I will be working with Tom and this dealership again in the future. More

Purchasing a New Car Overall, our new car purchase was a good experience. Our salesman, Charlie, was outstanding. Did not like having to haggle over the price -very stres Overall, our new car purchase was a good experience. Our salesman, Charlie, was outstanding. Did not like having to haggle over the price -very stressful. More

Great dealership Our salesman John Barravecchio went out of his way to help us. Even when we couldn't make up our mind, he continued to be very professional. It was Our salesman John Barravecchio went out of his way to help us. Even when we couldn't make up our mind, he continued to be very professional. It was the easiest we've ever had to buying/leasing a new car. Danielle Landis did a great job explaining the car's operation. More

Best buyer experience My husband and I came in looking for our next vehicle and we had the best experience with Gary Simpson! He wasn’t pushy, just knowledgeable. Most of o My husband and I came in looking for our next vehicle and we had the best experience with Gary Simpson! He wasn’t pushy, just knowledgeable. Most of our experience dealing with a car purchase have been painful. Hours and hours of looking and tons of paperwork. However, once we decided what we wanted the process was fast! I love the updated technology they have for signing. More