Subaru Superstore of Surprise

I am writing a separate review for John Williams. He did a superb job in meeting with my wife and myself and guiding us through the purchase of a 2026 Forester Touring. John was the first person we He did a superb job in meeting with my wife and myself and guiding us through the purchase of a 2026 Forester Touring. John was the first person we met with upon arriving at the dealership. He made us feel welcome and special immediately. He listened carefully as we shared our concerns. He took the amount of time necessary to review the features of different vehicles. His easy going manner was a pleasure to deal with. After the sale was complete, John spent a considerable amount of time to explain some of the features of the vehicle, including the pairing of our phones and having us sit in the driver's seat to adjust the seat and mirrors for our individual needs. In conclusion, I can easily say that John Williams was the best salesman that I have encountered in over 50 years of buying cars. John is a consummate professional. More

We had the best experience ever at this dealership. We were made to feel welcome the moment we arrived. John Williams was the best salesman we have had in over 50 years of buying cars. He took the t We were made to feel welcome the moment we arrived. John Williams was the best salesman we have had in over 50 years of buying cars. He took the time to clearly explain all about the vehicles offered. He made us feel special immediately. We ended up buying a 2026 Forester Touring and are thrilled with it. The discussions we had regarding our trade in and the purchase price were seamless. Steven was a pleasure to deal with in negotiating the terms of the sale. Todd and George were both extremely professional in going through the closing of the deal. The entire experience was enjoyable and low key. We will definitely be returning to this dealership. More

Great staff always friendly and helpful, quick and easy experience every time. Love that you provide such detailed information about the inspection and video with it. experience every time. Love that you provide such detailed information about the inspection and video with it. More

My wife's car had the fuel gasket recall performed to prevent fuel from escaping. Well, she filled the tank after the repair and fuel was leaking afterward so Much so we could smell it when we out the fr prevent fuel from escaping. Well, she filled the tank after the repair and fuel was leaking afterward so Much so we could smell it when we out the front door. I am hopeful since I also had my car recall addressed and no problem yet. Never had fuel leak prior to repair ever More

I appreciated the no pressure sales. It’s a big decision and it takes time. It’s a big decision and it takes time. More

Good experience overall just frustrated that my appointment time was 9 am and the work wasn't started until 11 am. Fortunately I was offered a loaner for the day and that was very much appreciated. appointment time was 9 am and the work wasn't started until 11 am. Fortunately I was offered a loaner for the day and that was very much appreciated. More

Mark was great. No pressure and did exactly what I had requested. He also washed my vehicle saving me time and energy. Dale in parts is great as well. He answered my No pressure and did exactly what I had requested. He also washed my vehicle saving me time and energy. Dale in parts is great as well. He answered my questions and provided needed information to make my decision to have service handle the work. More

The purchase process was very easy. I was treated fairly and with respect. I strongly recommend this dealership for vehicle purchases and service. I was treated fairly and with respect. I strongly recommend this dealership for vehicle purchases and service. More

Very helpful! Showed and drove vehicle with salesman knowledgeable and kind nice waiting room and snacks Showed and drove vehicle with salesman knowledgeable and kind nice waiting room and snacks More

This dealership is what outstanding is about, they handle the customer relation with the utmost pride and concern. This dealership is where I originally purchased my 2021 Ascent Limited new and because of th the customer relation with the utmost pride and concern. This dealership is where I originally purchased my 2021 Ascent Limited new and because of their outstanding customer service is the reason I purchased another Subaru, I purchased a 2025 Outback Limited in Arkansas which also had an outstanding service relationship with their customers. I wish I could say all dealerships are outstanding but unfortunately they are not. Find that one dealership that provides the care you deserve and build an outstanding relationship with them and you’ll always be treated fairly. Don’t ever forget good relationships go both ways. More