Subaru Superstore of Surprise

Excellent customer service and very clean facility, pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will pleasant waiting time. The only service missing was the complementary car wash, other than that the overall service was excellent, I definitely will recommend the service and location. More

Everything was very professional and efficient. I love my Subaru and everything that comes with. It is fabulous. I am still learning to use a lot of of the technology, but have never regretted buyi I love my Subaru and everything that comes with. It is fabulous. I am still learning to use a lot of of the technology, but have never regretted buying a Subaru. More

Having a mix up with an appointment (my fault), customer service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! service was exemplary! Was made to feel it was no problem and my vehicle was serviced in short order! More

I want to thank Mr Mark Lauer, my Service Advisor, for his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he ass his professionalism and kindness in getting my Subaru Crosstrek serviced and back on the road. From the moment I walked into the Service Dept. he assisted me with my vehicle, explained the process, offered me coffee and made me feel comfortable while I waited. A big kudos to Kenny, the technician who serviced my vehicle also. He explained everything he did in his video to finish servicing my brakes. I couldn't be more thrilled with the great services I recently received. I highly recommend the Surprise Subaru Superstore Service Department. I feel that they go 100%+ to satisfy their customers. They will definitely continue to receive my business. More

Jordon was excellent. He made sure I had a loaner and updated me on when my parts would come in. He made me feel like a valued customer. I always ring my Subaru to this lo He made sure I had a loaner and updated me on when my parts would come in. He made me feel like a valued customer. I always ring my Subaru to this location. I trust it there. More

Mark, gave me the best experience I've had since taking my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service wo my Ascent in for service at your dealership. He greeted me, walked me through my service paperwork, gave me a good estimate of how long my service would take, asked me if I wanted my car washed when service was completed, never happened before, at the completion, went over all the service points and explained them to me if needed, overall my best experience ever at a Subaru dealership. Thank you , Mark!! More

I have been treated quite professionally, also I appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the lo appreciate the respect that is shown. Every visit is punctual. The dealership is clean. I appreciate the snacks provided and deeply appreciate the loaner vehicle when necessary. More

My battery died and I had to be towed to dealership, they were very accommodating and replaced my battery which was under warranty in a timely manner. were very accommodating and replaced my battery which was under warranty in a timely manner. More

Addressed the issue with the vehicle promptly and ensured the repair was correct. Excellent customer care. the repair was correct. Excellent customer care. More

My experience with John Williams at the Subaru Superstore of Surprise was exceptional. John's approach to Sales is refreshing - no high pressure, active listening skills, recommendations focused on customer of Surprise was exceptional. John's approach to Sales is refreshing - no high pressure, active listening skills, recommendations focused on customer input/requests, hyper focus on safety/ related features, and constructive follow up. John is very personable while being professional and I appreciated his friendly, interactive style/approach from the moment I arrived at the dealership - in the parking lot. The Subaru Superstore of Surprise is easily accessible, the staff are friendly and polite, and the entire buying experience was relaxed. More