Five Star Subaru of Grapevine
Grapevine, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,384 reviews
Salesperson knew I was coming from. 39 Miles away one way to get this vehicle with a draft in hand. He was to have the car washed and ready. It was not. When going over the car it was 39 Miles away one way to get this vehicle with a draft in hand. He was to have the car washed and ready. It was not. When going over the car it was rushed because he had another customer waiting when I got home I found a rusted razor blade in the rear hatch. I received an email to call service and would answer questions and supply a 25.00!gas car. It was not given. When I received my plates by mail it did not have a bracket mounting kit. Which I had to order on line at a cost of 16.18 I feel I am due the 25.00 and the 16.10. I was pressured in finance to not use my credit union so I could be financed with Subaru and get a dealer markup on interest. Nobody knew at the time but I have worked in car dealerships for over 15 years and I know when I am being put together. I had not filled out the survey with Subaru but will be doing that in the very near future. Maybe someone there can go over the vehicle with me. I am 65 and my husband is 70. We are new to all the accessories and computer systems. More
Friendly service staff keep you informed about your service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I service progress. Let you know what is due soon & make recommendations. Facility, including the service repair area, is impeccably clean. My dog & I were able to wait for work to be completed in the waiting area. Excellent service overall. More
Excellent service department. No hazel checking in vehicle. Loaner car provided and service representative kept us up to date. Car returned with proper repairs as well as thorough No hazel checking in vehicle. Loaner car provided and service representative kept us up to date. Car returned with proper repairs as well as thorough cleaning. More
Hayden was the best. She was patient with me for weeks as we tried to figure out our schedule and went back and forth on whether to lease or buy. She was incredibly knowl She was patient with me for weeks as we tried to figure out our schedule and went back and forth on whether to lease or buy. She was incredibly knowledgeable and so easy to work with. My wife and I both loved her. We will definitely be purchasing our next Subaru from her. More
The Five Star Subaru of Grapevine performed an excellent service for our Subaru Forester today.Our waiting was very comfortable at their waiting lounge, plenty of choices of coffee, drinks and snacks. Thank service for our Subaru Forester today.Our waiting was very comfortable at their waiting lounge, plenty of choices of coffee, drinks and snacks. Thanks a lot! More
Great service. E B was very nice and attentive. Follow up was great. Super professional E B was very nice and attentive. Follow up was great. Super professional More
Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. They keep to up to date on how your Subrau is being taken care of. More
I was amazed about how attentive the dealer's customer advocacy and service department were. They ensured my car was delivered to the dealership promptly, were very attentive and professional about my qu advocacy and service department were. They ensured my car was delivered to the dealership promptly, were very attentive and professional about my questions, performed a thorough diagnostic to ensure my entire system was working correctly and repaired my car completely. Thank you Subaru! More
James Inim was great. No pressure sales and was patient with our questions, concerns and options discussions. Quick and easy financing. No pressure sales and was patient with our questions, concerns and options discussions. Quick and easy financing. More
They serviced my vehicle today and everyone I encountered were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. More