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Subaru of Grapevine - Service Center

4.9

47 Lifetime Service Reviews

2651 William D Tate Ave, Grapevine, Texas 76051

47 Reviews of Subaru of Grapevine - Service Center

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June 21, 2019

"Outstanding "

- Lon

Got there early for service got out quickly. People at the service area always smiling and helpful. I would recommend this particular dealership if you want a great car and A+ service.

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Recommend Dealer
Yes
Employees Worked With
Jun 22, 2019 -

Subaru of Grapevine responded

Lon, Thank you for visiting the service center at Five Star Subaru Grapevine and we appreciate your recommendation. If Brian, Freddie, or I can be of further help, we can be reached at 817-438-1700. Our team is here to keep you and your vehicle safe on the roads. Take Care, Marcus Procter, Service Director

June 19, 2019

"Awesome Servixe"

- traveler6219

I had previously bought a Forrester at this dealership and decided that it was not exactly what I wanted. So I checked for an upgrade having no intentions of buying a new car that day but Gary was awesome worked with me as well as the finance department and I drove away with the larger and much better car

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Yes
Employees Worked With
Other Employees : Gary McCloskey ??????????
Jun 21, 2019 -

Subaru of Grapevine responded

treaveler6219, A comfortable drive is important especially on the busy DFW highways. We hope your new Subaru is the perfect ride for you. Please let Gary or I know if you have any additional questions at 817-438-1700. In the meantime, enjoy! Thank you, Doug Laymon, Sales Manager

June 07, 2019

"Happy customer"

- Bill lueg

5 Star Subaru noted my need, found and fixed the problem, reported what they found, was graciously hospitably, and gave the benefit of warranty service though the mileage and time had expired. Thanks Brian! I’ll be back.

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Yes
Employees Worked With
Jun 10, 2019 -

Subaru of Grapevine responded

Bill, We are happy to be of service and thank you for sharing your experience. If Brian or I can help with future repairs or maintenance, please give us a call at 817-438-1700. Thank you for your business, Marcus Procter, Service Director

June 07, 2019

"Above and beyond"

- Susan

This Subaru service center always goes above and beyond my expectations. The service center and the sales team are both excellent. We recently bought a new Subaru Outback and it was a great buying experience. Now, maintaining the car is seemless and the service team really takes good care of us. I highly recommend visiting the Grapevine Subaru center! Thank you for all you have done for us and look forward to seeing you again soon.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Taylor Greene
Jun 10, 2019 -

Subaru of Grapevine responded

Susan, Your loyalty to Five Star Subaru of Grapevine is truly appreciated. From sales to service, we thank you for being our customer. Contact us any time we can help with your driving experience at 817-438-1700. Thank you, Marcus Procter, Service Director

June 03, 2019

"Service was great"

- Leelee

I went in to have my oil change without an appointment. I was told it would take about an hour and a half but it took less than an hour.

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Yes
Employees Worked With
Jun 04, 2019 -

Subaru of Grapevine responded

Leelee, Brian and our technicians appreciate the recognition. Our goal is to provide our customers with quality care in a timely manner. Thank you for choosing our service center and please call us at 817-438-1700 whenever you have auto concerns. Safe Travels, Marcus Procter, Service Director

June 01, 2019

"Excellent "

- Ngoctina

Excellent customer service with fast, friendly, quality and professional. I would recommend others to come to Five-star Subaru for new vehicles and cars service, I'm very pleased with this place.

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Yes
Employees Worked With
Michael Dinh in service department, he's very knowledgeable and helpful...
Jun 03, 2019 -

Subaru of Grapevine responded

Ngoctina, Thank you for sharing your service visit and when you need auto care in the future it will be our pleasure to help. Please call our Service Team at 817-438-1700. We appreciate the opportunity to keep you and your vehicle safely on the roads. Take Care, Marcus Procter, Service Director

May 31, 2019

"Five Stars for Five Star Subaru Grapevine"

- Paradise angel

Always a pleasure to do business with these folks! I am so happy with this dealership that I ordered up a new car from Nick Eyster today.

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Yes
Employees Worked With
Jun 01, 2019 -

Subaru of Grapevine responded

Paradise angel, We are so excited to have the opportunity to work with you. Stay in touch at 817-438-1700 as we all await the delivery of your new Subaru. Thank you, Doug Laymon, Sales Manager

May 24, 2019

"Tremendous customer experience "

- Love on Wheels

Have a fleet vehicle but treated like an individual owner Transparent & knowledgeable Car wash Professional staff Convenient location Aware of other dealership choices Clean waiting area

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Recommend Dealer
Yes
Employees Worked With
Michael - service
May 24, 2019 -

Subaru of Grapevine responded

Love on Wheels, It was great to help with the service of your vehicle. In between visits, please stay in touch with us at 817-438-1700. We would like to continue serving all of your auto needs. Thank you, Marcus Procter, Service Director

May 19, 2019

"Recall Notices"

- Obi-wan

This Subaru Dealer knows what they are doing, at least in the Service Department. As always everything was clear and up front. I'm very pleased with everything, except maybe some of the prices. That won't stop Me from taking care of My Subarus!

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Yes
Employees Worked With
May 20, 2019 -

Subaru of Grapevine responded

Obi-wan, Providing you the best automotive care is our goal. We are happy that our team could provide top-notch quality service and we hope to see you again. Please call us when we can help again at 817-438-1700. Thank you, Marcus Procter, Service Director

May 13, 2019

"Very professional."

- Kbjlmilam

The waiting room is very nice with snacks and drinks available. There’s also a playroom for the little ones. It’ an overall very good expience.

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Yes
Employees Worked With
Other Employees : Michael Dinh
May 14, 2019 -

Subaru of Grapevine responded

Kbjlmilam, It is important to us that our customers feel welcomed when visiting our service center. We have a goal to keep customers coming back and with your next visit, I would appreciate the opportunity to assist Brian and the team with your next maintenance experience. Please let me know when to expect you at mprocter@subarugrapevine.com or call 817-438-1700. My goal is to assure you a 5-star experience. Best Regards, Marcus Procter, Service Director

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