Subaru of Gwinnett

Excellent customer service from Blake He ley. .We negotiated a fair price with minimal pressure. I’m very happy with the sale. .We negotiated a fair price with minimal pressure. I’m very happy with the sale. More

Robert Hynson did an excellent job greeting me when I showed up at Subaru Dealership Saturday evening well past the 6:00 closing time. He respectfully gave me enough information to explore the purchasing showed up at Subaru Dealership Saturday evening well past the 6:00 closing time. He respectfully gave me enough information to explore the purchasing of a new car. And I came back a few days later and ended up buying the very model he had showed me. Tim Willis was as equally engaging. I was alone and he put me at ease and guided me through all the paperwork. He was personable but professional. My experience with both Mr. Hynson and Mr. Willis was above my expectation. Both of them offered to put on my license plates when received..How nice is that! The early closing on Saturday and not being opened on Sunday reflects the kind of company that respects their employees. I am looking forward to The Encore Program. Kate Silva has been in touch with me. It is a unique opportunity for me to ask questions I didn't know to ask when I purchased my Subaru Impreza. Thank you. More

Great experience at Suburu of Gwinnett - They really did a great job and I highly recommend them! a great job and I highly recommend them! More

Subaru of Gwinnett has always done an excellent job servicing my Outback and the service advisors, most recently Destiny are always professional, personable and easy to work with. servicing my Outback and the service advisors, most recently Destiny are always professional, personable and easy to work with. More

Jeff was so polite and informative. Kept me posted of all matters and the service was prompt Kept me posted of all matters and the service was prompt More

I am very impressed with Subaru of Gwinnett. This is my second major interaction with this them; the second interaction resulted in my latest car purchase. They were honest and did not push us This is my second major interaction with this them; the second interaction resulted in my latest car purchase. They were honest and did not push us to purchase. They simply provided my husband and I with the information about the desired vehicle so that we could make our own decision. Very pleased! More

Came in for 18,000 mile service on 2021 Outback. I had an appointment but the wait was extremely long. They didn't contact me during the wait time to let me know how it was going or why it was tak I had an appointment but the wait was extremely long. They didn't contact me during the wait time to let me know how it was going or why it was taking so long. They did apologize for the long wait. I drive 160 miles round trip from my home to this dealership. I have purchased three new Subaru vehicles from this dealership and have always returned there for service and repairs. I believe the "customer interface" could be improved especially when the wait time is so long. I gave you four stars. The new facility is immaculate and laid out well, employees are polite and professional.... and the complimentary snack area was well stocked and organized. More

I was met by the Service Department Tech, Jeff Bowman, explained what service I would receive and given an introductory tour of the new maintenance facility. Jeff gave me an estimate of the time it would explained what service I would receive and given an introductory tour of the new maintenance facility. Jeff gave me an estimate of the time it would take for the service. and when the service was completed, he explained al that was done and what could be expected on the next service. All in all, the service, the tech and the facility all receive a 5-star rating. As a side note but not to be diminished, Jill Thurston met us at the entry and while waiting, checked to see if we needed anything. Great work Jill, Thank you. More

The service advisor was very friendly, and I greatly appreciated the warranty extension on the battery. Good maintenance recommendations were made. appreciated the warranty extension on the battery. Good maintenance recommendations were made. More

Wonderful Experience. Richard was wonderful to work with and on top of things! I would highly recommend him! Richard was wonderful to work with and on top of things! I would highly recommend him! More