Subaru of Gwinnett

Matthew was so wonderful with helping me purchase my new Subaru Forester! He was friendly and answered all of my questions, and he made me feel confident buying my first new car. Subaru Forester! He was friendly and answered all of my questions, and he made me feel confident buying my first new car. More

Service on 2020 Subaru Outback has been Great!Service on Service on 2020 Subaru Outback has been Great! Service on 2015 and 2004 Subaru cars not as good. Loaner cars and Waiting area refreshments are prett Service on 2020 Subaru Outback has been Great! Service on 2015 and 2004 Subaru cars not as good. Loaner cars and Waiting area refreshments are pretty good. More

The staff are all very friendly . They didn’t try to take advantage of me like other dealers have in the past. I’m thankful to them. advantage of me like other dealers have in the past. I’m thankful to them. More

Our salesman didn't have to work very hard as we really needed a car! I wish he had shown me more features on the Ascent as that was what I had intended to buy. There were some things that were not expla needed a car! I wish he had shown me more features on the Ascent as that was what I had intended to buy. There were some things that were not explained about the Outback that I did buy which took me by surprise - like the engine cuts out at traffic lights like the car stalls - thought we had turned that off but it keeps coming on. I don't like that feature at all! More detailed explanations about the cars and their differences would have enhanced the experience. The salesman was however very nice and not at all pushy - which I did like. Start to finish did take a really long time - but everyone was friendly. Some wore masks - our salesman did (which we really appreciated) and some didn't. More

Kept me updated every few minutes. Really great customer service! service! More

From start to finish, the dealing, buying, and signing experience was all helpful, friendly, and smooth. This dealership is one of the best in the business. experience was all helpful, friendly, and smooth. This dealership is one of the best in the business. More

Service, was very good. Shaun give me all the attention and work to fulfil my expectation. Appreciates all the help as I have to bring it a second time thanks and work to fulfil my expectation. Appreciates all the help as I have to bring it a second time thanks More

For the first time, we had delays both on drop-off and pickup. On drop-off, an attendant took our key fob with them while looking for a service person to help. Once service people were on hand, the sear pickup. On drop-off, an attendant took our key fob with them while looking for a service person to help. Once service people were on hand, the search for the missing key fob was made. At pickup, there were not enough service folks on hand, and we were asked to wait while another car's check-in was completed. After 5-10 minutes Richard finished up with us and we were on our way (this was not Richard's fault as he appeared to be the only service person out there helping customers). More

I was easily able to negotiate a firm, out-the-door price for a new Forester entirely by e-mail, text, and telephone. So I only went to the dealer once, to take possession of the vehicle. The paperwork wen for a new Forester entirely by e-mail, text, and telephone. So I only went to the dealer once, to take possession of the vehicle. The paperwork went smoothly and the staff were well prepared and courteous. More

From my online inquiry to completion of the transaction, Adam Anderson and F&I mgr Craig Hooten provided an extremely high level of service through honesty, transparency and professionalism. Despite some hi Adam Anderson and F&I mgr Craig Hooten provided an extremely high level of service through honesty, transparency and professionalism. Despite some hiccups with accessories I purchased, they handled with class. We are considering replacing our second vehicle as a result. More