Subaru of Gwinnett

I was disappointed in the finance dept. submitting credit searches after I had a preapproved loan and check in hand. 4 or 5 banks were sent inquiries and my score dropped from 7-- to low 70 submitting credit searches after I had a preapproved loan and check in hand. 4 or 5 banks were sent inquiries and my score dropped from 7-- to low 700's, down to lower 700 . One of the bank inquiries submitted to was a bank I already had a preapproval for! Then the very next day I saw the ad for my same exact car(same VIN) for $600 LESS than the price I was given! What in the world is that about? We should have been negotiating with that price from the start. I started to return the car and cancel the deal but I flew down from Mi. to buy the car and had to get back. 3 weeks after the sale I received a call that my documents were being sent so I could register my car and get plates. Is out of town purchasing really that complicated--3 weeks?? Nov 8th to Nov 28th? It is a nice car and I will be driving back next week on the 8th for business. It was a pleasant drive back to Mi so I am looking forward to a pleasant drive back to GA. My sales girl was very pleasant ,Emma, I just wished she had pushed reminder things like check under the hood, accessories working, etc. Sales people work by commission but I am looking for a deal also. There was plenty of money on the table. Jason gave some really great financial tips, also Mozetta Mitchell More

New car purchase. I was pleased with the selection and process. I was please with the in-car training process. I will likely come back again for a follow-up trainin I was pleased with the selection and process. I was please with the in-car training process. I will likely come back again for a follow-up training session. More

Issa was great! Personable, kept us informed, gave us a deduction based on a coupon that really saved us. Personable, kept us informed, gave us a deduction based on a coupon that really saved us. More

The entire experience was positive the staff were very helpful and courteous and Izza was helpful and answered all of our questions We will continue to have our Outback serviced at your dealership I w helpful and courteous and Izza was helpful and answered all of our questions We will continue to have our Outback serviced at your dealership I would rate Izza a 10 More

Tuan was welcoming, thoughtful and thorough. He made my experience to Gwinnett pleasant and he made sure all my concerns were answered, he reviewed everything that the service team completed and He made my experience to Gwinnett pleasant and he made sure all my concerns were answered, he reviewed everything that the service team completed and offered recommendations for the future. I love the car wash+vacuuming also, thanks! More

Great experience at this dealership. New building is very spacious - lots of seating and great snacks and drinks. No problem spending 2 hours there! They even have a kids room. Jeff New building is very spacious - lots of seating and great snacks and drinks. No problem spending 2 hours there! They even have a kids room. Jeff was very considerate and helpful - hope he stays a long time. More

No problems, got an appointment right away, and they sent me home with a loaner car because it took awhile to diagnose and fix my car's issue. But Jeff kept me informed, and he worked with me via text becaus me home with a loaner car because it took awhile to diagnose and fix my car's issue. But Jeff kept me informed, and he worked with me via text because I was stuck in meetings and wasn't available to take a phone call. More

Way too long of a wait. I also have not received a follow up call to a problem with a back seat cover I also have not received a follow up call to a problem with a back seat cover More

Very personable service. They explain what needs to be done. Always very pleasant! Check in with you to let you know how much longer service will take. They explain what needs to be done. Always very pleasant! Check in with you to let you know how much longer service will take. More

Excellent overall experience. My Wife drove her BRZ and I drove my BRZ in for maintenance at the same time…thanks! My Wife drove her BRZ and I drove my BRZ in for maintenance at the same time…thanks! More