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Subaru of Gwinnett

Duluth, GA

Overview
Employees
Reviews
Vehicles
4.6
5,224 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales. From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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2950 Satellite Boulevard

Duluth, GA

30096

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Showing 5,224 reviews

September 03, 2023

Easy, no pressure, good customer gedunks . Too much pressure to write 15 words, too hot today More

by JANNBEN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Jannben, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

September 02, 2023

Great facilities and staff. Service is always excellent and high quality. I highly recommend this dealership for repairs. More

by BRENDA.NIFORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
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Sep 28, 2023 -

Subaru of Gwinnett responded

Brenda.niforth, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 02, 2023

Great services, explained everything perfectly, and willing to work with you. Overall, just made you feel comfortable and happy at the end. More

by LINDAHUYNH97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Subaru of Gwinnett responded

Lindahuynh97, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Subaru of Gwinnett. Thank you so much for choosing Subaru of Gwinnett as your first choice for service!

September 02, 2023

We were able to get in when we needed it, the service writer was excellent and very communicative, and provided us with all the information we needed. More

by DIVADNIBUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nguyen
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Sep 28, 2023 -

Subaru of Gwinnett responded

Divadnibud, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru of Gwinnett! If you're ever in need of more help, please let us know!

September 01, 2023

My experience was smooth! Kirby, my service advisor, was amazing and kept me informed through the entire process. I came in for a recall and quoted for my upcoming 30k recomme More

by AARON07THAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
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Sep 28, 2023 -

Subaru of Gwinnett responded

Aaron07thame, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you continue to choose us for all your automotive needs! Take care!

September 01, 2023

did not honor recall on the same defective part occupant detection sensor from back in 2020 More

by edson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issa Kone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We want to regain your trust and your business so please reach out to our Service Manager Michael Gallardo at mgallardo@subaruofgwinnett.com or (678)584-7260. We will work with you to resolve this matter to your satisfaction.

August 31, 2023

They are all very competent and nice to work with, but sometimes not as responsive as one should hope. I think this is partly because they just moved into their new building and the phones are still jank More

by MARKCLOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gallardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
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Sep 28, 2023 -

Subaru of Gwinnett responded

Markclogan, we strive for a high level of customer satisfaction in all aspects of our dealership. Reviews like yours help us to continually improve. Thanks again for taking the time to leave us this information about your recent visit. We hope to be of service to you again! Take care!

August 31, 2023

Ana Morales was the best person I could’ve worked with, she made the process so simple and easy! More

by LAURAAVE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim WIllis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Morales
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Sep 28, 2023 -

Subaru of Gwinnett responded

Lauraave01, we really appreciate your great feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2023

I appreciate the friendly, experienced service team. They take care of the little details when I bring my Impreza in for its scheduled service. The waiting area is quite comfortable. More

by TERRIMCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
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Sep 28, 2023 -

Subaru of Gwinnett responded

Terrimchill, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 31, 2023

The new location more spacious, clean and airy. We love the new area, very inviting. Moving forward we would recommend our family to your company. AWESOME... More

by AMEDEJACINTH775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Amedejacinth775, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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