Subaru of Gwinnett

Making an appointment was easy, when I arrived the wait to take my car to the back was not long at all. to take my car to the back was not long at all. More

Great experience all around. Jody went above and beyond to get us taken care of and was patient through out the 2 month process. One of the best car buying experiences I’ve had e Jody went above and beyond to get us taken care of and was patient through out the 2 month process. One of the best car buying experiences I’ve had ever. More

Customer service is top notch, highly recommended. I'm a Subaru of Gwinnett customer for life. I'm a Subaru of Gwinnett customer for life. More

He’s very attentive and really listens to your concerns. He has an infectious smile that makes you feel better even when you’re stressed about what’s going on with your car. He has an infectious smile that makes you feel better even when you’re stressed about what’s going on with your car. More

Everyone involved in the process was kind, personable, and professional. I would buy from them again. and professional. I would buy from them again. More

I wass never there, I have a new car so never in the service center service center More

I had explained that I was leaving the dealership to drive to Michigan. I was assured that service would be prompt. I was instructed that I would receive a text upon completion, kept checking and gett drive to Michigan. I was assured that service would be prompt. I was instructed that I would receive a text upon completion, kept checking and getting a prompt that my car was still being serviced. Finally got tired off waiting and went to the front where I saw my car. The work had been completed for some time. The person that I had signed in with, was sitting at her desk joking and laughing with other representatives. When I asked about my car, and pointed to it. She shrugged and said, "my bad." I wasn't impressed. More

I had a bad experience making an appointment where they didn't get the service I need done and just gave me an oil change. While they didn't charge me for the mistake, I still had to take some time off of didn't get the service I need done and just gave me an oil change. While they didn't charge me for the mistake, I still had to take some time off of work and reschedule. I also didn't like how for diagnostic fee it wasn't deducted from the repair fee when I came back to the dealership to get it fixed. I think that is uncommon and not great. However, most of the people I interacted in person are nice, helpful and friendly. More

They got me taken care of but it did require two separate visits to the dealer. visits to the dealer. More

From the moment I pulled my car in until the moment I pulled my car out at the end of the day, my experience was excellent. My service advisor was thorough and helpful and made the whole process a pleasu pulled my car out at the end of the day, my experience was excellent. My service advisor was thorough and helpful and made the whole process a pleasure. The fact that I could have a loaner car for the day was amazing - we were preparing for vacation and it allowed me to not lose a day of prep !! I have been pleased with Subaru of Gwinnett since purchasing my Outback from them in 2019. More