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Subaru of Gwinnett

Duluth, GA

Overview
Employees
Reviews
Vehicles
4.6
5,225 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales. From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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2950 Satellite Boulevard

Duluth, GA

30096

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Showing 5,225 reviews

July 25, 2023

The best customer service ever. They are very good at what they are doing and made my experience super amazing! More

by KIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Subaru of Gwinnett responded

We think you are super amazing!!!!!! Thank you for taking the time to leave a review, if you every hav any questions we are always here for you! Thank you again for your business and we will see you on your next service or purchase visit!

July 25, 2023

The new service department is impressive. The service advisor and others I interacted with were friendly and answered all of my questions. The waiting rooms were clean and either kid friendly More

by BRAD.BEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
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Jul 25, 2023 -

Subaru of Gwinnett responded

Thank you for 5 star review, it is appreciated. WE appreciate you as a customer and value your feedback. We apologies that your service took longer than expected, we are working on process to improve. Thank you for your business and we look forward to seeing you at your next visit.

July 24, 2023

Excellent service experience! From arrival to departure the facility is well maintained, staffed with courteous and friendly professionals. My car was fully serviced in an efficie More

by Tranissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you for your 5 star review, it is our goal to provide a welcoming, friendly enviorment. Thank you for choosing Subaru of Gwinnett for your place to service you vehicle, we know you have options, but here at Subaru of Gwinnett we have the best service team and hours of training to maintain your Subaru. Hope you enjoyed the new facilty and we we look forward to seeing you in 6 months or 6000 miles for your next service!

July 24, 2023

It was fine. Please stop emailing me. Word Word Word Word Word Word Word Word Word Word More

by JTHOMPSON44
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Subaru of Gwinnett responded

Glad your visit was fine- We would have loved for it to be great, but understanding servicing isnt always the first place you would like to be. If you would email me your contact information to jadams@subaruofgwinnett.com I would be happy to make the changes in our system to stop the emails. There will still be emails you will receive for Subaru, because your are a Subaru owner. Let me know if I can help you with this- I can not identify you by jthompson44- thank you again for your business!

July 24, 2023

Very poor communication. Even when calling to inquire about my car's status, there was a lack of concern. My household has bought 7 (yes seven) Subarus from this dealership More

by BobbyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Anderson
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Jul 24, 2023 -

Subaru of Gwinnett responded

Hello and thank you for your feedback about your most recent service experience. It looks like there is more to discuss and if you would be willing, we would like to try and provide better service on your next visit. My name is Michael Gallardo, I am the new service manager here at Subaru of Gwinnett, please email mgallardo@subaruofgwinnett.com or call at 678-584-7260. It is our goal to provide excellent customer, sorry we let you down, please call so we can talk.

July 24, 2023

Professional and friendly, made buying my Subaru fast and easy. Didn’t have to spend hours buying a new car. They were straight forward and informative. More

by MCBOULER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Anderson, Craig Hooten
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Jul 27, 2023 -

Subaru of Gwinnett responded

Time is important to us, we dont like to waste it! Glad we were able to provide excellent service on your new purchase. Thank you again for your business and we look forward to seeing you at your first service visit.

Jul 29, 2023 -

MCBOULER responded

You are most welcome

July 23, 2023

This was a fantastic experience all of the employees we met took care of us and seemed like they genuinely cared about us and wanted us happy and satisfied! More

by BRANDONDAVIS9224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Sikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Morales, Craig Hooten
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Jul 27, 2023 -

Subaru of Gwinnett responded

So happy that you had a great experience, we all love what we do. Thank you for your business and if you every have any questions with your Subaru, give us a call. We look forward to seeing you for your first service, until then enjoy the new ride, and feel free to share photos of your adventures on our facebook page.

July 23, 2023

Excellent experience except it took way too long. waited over 2 hours for my first oil change. More

by MEDOUGHTY1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tian
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Jul 27, 2023 -

Subaru of Gwinnett responded

WE are truly sorry for the long wait. We are currently working on processes to speed things along and shorten wait times. Thank you for your business and we will do a better job next time.

July 22, 2023

Everyone was friendly but did not diagnose my car’s issue for 3 days. Completed work on day 4. More

by JOYOFNOTCOOKING
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Armour
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Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to show you how much we appreciate your business. Please reach out to Michael Gallardo at mgallardo@subaruofgwinnett.com.

July 22, 2023

Very friendly service department. They carefully documented the exterior of the car and mileage before service. Waiting area was clean and comfortable! More

by TGREAGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tuan Ngyuen
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Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help.

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