Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,120 Reviews
Call Service Center (678) 921-3925

3,120 Reviews of Subaru of Gwinnett - Service Center

Sort by
July 25, 2023

The new service department is impressive. The service advisor and others I interacted with were friendly and answered all of my questions. The waiting rooms were clean and either kid friendly More

by BRAD.BEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Report | Print
Jul 25, 2023 -

Subaru of Gwinnett responded

Thank you for 5 star review, it is appreciated. WE appreciate you as a customer and value your feedback. We apologies that your service took longer than expected, we are working on process to improve. Thank you for your business and we look forward to seeing you at your next visit.

July 24, 2023

Excellent service experience! From arrival to departure the facility is well maintained, staffed with courteous and friendly professionals. My car was fully serviced in an efficie More

by Tranissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

Thank you for your 5 star review, it is our goal to provide a welcoming, friendly enviorment. Thank you for choosing Subaru of Gwinnett for your place to service you vehicle, we know you have options, but here at Subaru of Gwinnett we have the best service team and hours of training to maintain your Subaru. Hope you enjoyed the new facilty and we we look forward to seeing you in 6 months or 6000 miles for your next service!

July 24, 2023

It was fine. Please stop emailing me. Word Word Word Word Word Word Word Word Word Word More

by JTHOMPSON44
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

Glad your visit was fine- We would have loved for it to be great, but understanding servicing isnt always the first place you would like to be. If you would email me your contact information to jadams@subaruofgwinnett.com I would be happy to make the changes in our system to stop the emails. There will still be emails you will receive for Subaru, because your are a Subaru owner. Let me know if I can help you with this- I can not identify you by jthompson44- thank you again for your business!

July 24, 2023

Very poor communication. Even when calling to inquire about my car's status, there was a lack of concern. My household has bought 7 (yes seven) Subarus from this dealership More

by BobbyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Anderson
Report | Print
Jul 24, 2023 -

Subaru of Gwinnett responded

Hello and thank you for your feedback about your most recent service experience. It looks like there is more to discuss and if you would be willing, we would like to try and provide better service on your next visit. My name is Michael Gallardo, I am the new service manager here at Subaru of Gwinnett, please email mgallardo@subaruofgwinnett.com or call at 678-584-7260. It is our goal to provide excellent customer, sorry we let you down, please call so we can talk.

July 23, 2023

Excellent experience except it took way too long. waited over 2 hours for my first oil change. More

by MEDOUGHTY1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jody Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tian
Report | Print
Jul 27, 2023 -

Subaru of Gwinnett responded

WE are truly sorry for the long wait. We are currently working on processes to speed things along and shorten wait times. Thank you for your business and we will do a better job next time.

July 22, 2023

Great dealership. Always the best service. Cost to replace an 02 sensor was quite expensive. More

by EJILES11520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Hello, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

July 22, 2023

Everyone was friendly but did not diagnose my car’s issue for 3 days. Completed work on day 4. More

by JOYOFNOTCOOKING
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hailey Armour
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to show you how much we appreciate your business. Please reach out to Michael Gallardo at mgallardo@subaruofgwinnett.com.

July 22, 2023

Very friendly service department. They carefully documented the exterior of the car and mileage before service. Waiting area was clean and comfortable! More

by TGREAGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tuan Ngyuen
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Our team is available should you require any extra help.

July 21, 2023

Everyone at the dealership was very nice. Very honest and very trustworthy. I definitely will recommend. More

by CATHYRCOOLEY
Recommend Dealer
Yes
Employees Worked With
Matthew Buckles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

July 21, 2023

Fast efficient maintenance check for upcoming vacation travel. Professional service from vehicle check in to departure while waiting in their new modern waiting facility. More

by EWALTERS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

1
...
61
62
63
...
312