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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,124 Reviews

3,124 Reviews of Subaru of Gwinnett - Service Center

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July 18, 2023

Very clean and comfortable to wait on your car. The service is great love bring my car to this dealership. More

by BLACKBEAUTY4163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Subaru of Gwinnett responded

Thank you for your business, and we LOVE that you LOVE bring your car to Subaru of Gwinnett. Love , its what makes a Subaru a Subaru!

July 18, 2023

Subaru of Gwinnett is clean and pleasant as always. However Jeff Bowman the worst service advisor I have ever met at Subaru service centers. He did not provide enough explanation about my vehicle condi More

by DENNIS197679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Subaru of Gwinnett responded

Thank you for taking the time to leave your feedback, I'm sorry to hear that we didn't communicate very well and that you left disappointed with Jeff. It is our goal to advise and recommend services but it is always and should be your choice on how you service your Subaru. If you would like to discuss further, we are always open to listening, our service manager is Michael Gallardo and can be reached through email at mgallardo@subaruofgwinnett.com or 678-584-7260.

July 18, 2023

Everything went amazing and was fast. I was amazed at the dealership and the employees. More

by CHAYTONROBERTLONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby was amazing , Jill Thurston
Jul 20, 2023 -

Subaru of Gwinnett responded

Thank you for your business!!!!! We are amazed too at the new facility and still walk around thinking of the long road to get here, but we are here! So glad you love it as much as we do. we look forward to seeing you in 6000 miles or 6 months.

July 18, 2023

Great dealership, always feel welcomed with excellent customer service! I will continue to send friends and family for sales and service. More

by T'sSubaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Willhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Sikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Buckles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Urquia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim WIllis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Hynson
Jul 20, 2023 -

Subaru of Gwinnett responded

Thank you Thank you Thank you!! Subaru of Gwinnett appreciates you choosing us to do business with, and thank you again for referring us to your family and friends, that is our goal, happy customers. Follow us on Facebook to see all the great things we do in the community too!

July 17, 2023

Great experience buying a car from Subaru Gwinnett. Tiffani was awesome and the delivery was great! More

by STEVERIDER1
Recommend Dealer
Yes
Employees Worked With
Susan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston, Tiffani Ho
Sep 28, 2023 -

Subaru of Gwinnett responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

July 16, 2023

This was my first time to visit your new facility for my 6-month service. It is definitely state-of-the-art with wheel alignment testing when you first drive in. Issa was very energetic and explained everyt More

by AE1MS.MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issa Kone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 16, 2023

The service department was quick and the employees were helpful and friendly . Also, a beautiful new facility. More

by RSJONES1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Armour
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

July 15, 2023

Excellent,Very knowledgeable,professional,Warm,friendly, timely, kind ,considerate,...all around good experience with Jeff More

by NFCSONKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Thurston
Sep 28, 2023 -

Subaru of Gwinnett responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2023

Everyone was kind and efficient. The wait was not long and the waiting room was clean with good snacks. More

by DIANGRNG
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Gwinnett!

July 15, 2023

I was given excellent service, as always! I am happy to continue working with Subaru of Gwinnett. Thanks! More

by JRLOWE420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby
Sep 28, 2023 -

Subaru of Gwinnett responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Thank you again for choosing Subaru of Gwinnett as your first choice for service!

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