Subaru of Jacksonville

Convenient & Courteous Easy appts or walk in. Staff friendly and professional, Quality service with recommendations when appropriate. I like the email service reminders. I a Easy appts or walk in. Staff friendly and professional, Quality service with recommendations when appropriate. I like the email service reminders. I appreciate the nice, clean waiting area with refreshments and the complimentary car wash. More

Top Notch Experience We drove over three hours to buy our new Subaru from Subaru of Jacksonville. Jerry Johnson was absolutely wonderful to work with. From the moment we We drove over three hours to buy our new Subaru from Subaru of Jacksonville. Jerry Johnson was absolutely wonderful to work with. From the moment we stepped onto the lot, he took complete care of us. Even though we had already owned a Subaru, he walked us through every detail of the vehicle and pointed out the differences. His knowledge of each of the vehicles and years is amazing. I learned things I hadn't realized about the vehicle I was trading in! We will definitely go see Jerry every time we are ready to buy. When our son is ready for his first vehicle, we want Jerry to be the salesman because everyone should have that type of buying experience! More

excellent job helping me buy out of state Jerry was super helpful in working out buying a rare car from another state, and then picking it up from Jacksonville. Extremely on top of everything Jerry was super helpful in working out buying a rare car from another state, and then picking it up from Jacksonville. Extremely on top of everything he made this a very easy experience from start to finish. More

Great experience Having taken our time with looking for a car the team at Subaru of Jacksonville was amazing. Having worked with John Pitts and Juan Hernandez they wer Having taken our time with looking for a car the team at Subaru of Jacksonville was amazing. Having worked with John Pitts and Juan Hernandez they were extremely friendly, knowledgeable, and patient as we took our time to purchase our car. We got a great deal on an amazing car and couldn't be happier with our experience. We look forward to having our car needs fulfilled by sojax for years to come. More

Service on the fly! My husband and I travelled from Charleston, SC to St. Augustine, FL to celebrate our anniversary. When we arrived in St. Augustine and checked in to My husband and I travelled from Charleston, SC to St. Augustine, FL to celebrate our anniversary. When we arrived in St. Augustine and checked in to our B&B, we couldn't ge my 2017 Outback started again. We'd had no problems on the 4.5-5.0 hour trip down south. We suspected the battery, but thought that seemed unlikely given that the car was approachng it's 2nd birthday. We have Roadside Assistance and we called. 40-minutes later the tow truck driver arrived and before he could even hook the cables up, the car started! When we drove it to the parking lot, some 4-blocks away, the rear hatch alarm started to sound incessantly and we couldn't get the hatch open or closed. We decided to take the car into Jacksonville on Friday, 5/17/19. We called on the way to the dealership. We were greeted by Max and we explained our woes. He assured us he would take care of us and had us excorted to the lounge. Less than an hour later, we were good to roll...dead battery indeed and in need of an update to the module controlling the altenator. I believe Gabe was our tech and he left me with a cleaner car than when I arrived. Feeling blessed that a Subaru dealership was relatively close-by and very accommodating. This trip could have turned out much differently. Thank you Max & Gabe! More

Quick service on a recall. In and out very quickly. I was told no need for an appointment and it would take less than 45 minutes. I was gone in about 40 minutes. In and out very quickly. I was told no need for an appointment and it would take less than 45 minutes. I was gone in about 40 minutes. More

Great service again!! My second visit to service center. Greeted immediately by friendly smiling staff, listened to my questions, handled the things I wanted done in short My second visit to service center. Greeted immediately by friendly smiling staff, listened to my questions, handled the things I wanted done in short amount of time. I added an oil change at the last minute and they handled that too even though it was busy afternoon there. When I left I felt confident they took excellent care of my car. More

Amazing experience with Sales Associate John Pitts Because I am a customer service expert I give rave reviews sparingly. John was wonderful. He is smart, efficient, and most of all, works with integrit Because I am a customer service expert I give rave reviews sparingly. John was wonderful. He is smart, efficient, and most of all, works with integrity and honesty. I purchased my 2019 Subaru Forester from him and am beyond happy with the entire experience. More

Great service as always! I purchased my Crosstrek a year ago and have only used the service department for oil changes, but it has always been a pleasant experience. The wait I purchased my Crosstrek a year ago and have only used the service department for oil changes, but it has always been a pleasant experience. The waiting area is nice. Everyone is very friendly. More

Always the best experience As soon as you pull in Max greed you with a beautiful smile and ready to help you. Then you meet Gabe. He also greed you with a smile and treat you ki As soon as you pull in Max greed you with a beautiful smile and ready to help you. Then you meet Gabe. He also greed you with a smile and treat you kindly. It is always a pleasure to have my 3rd Subaru service there. Thank you, Max and Gabe. Michelle Akser More