Subaru of Jacksonville

The whole team treats you right! After a car accident that totalled my old 95 Corolla in July, and a far too late start on building my credit, I thought I was pretty doomed as far as After a car accident that totalled my old 95 Corolla in July, and a far too late start on building my credit, I thought I was pretty doomed as far as cars went. I looked for months and went to more than a few dealerships. Subaru of Jax was a different experience, though. They had a great car at a great price, and even further worked with me on that and helped me get set up with financing. The whole process with smooth and they answered every question along the way honestly, never judging me for being a total noobie with the whole process. Bruce Holmes was the first person I encountered, and he was awesome! He took me to drive the car and told me some things about Subaru I hadn't known about. Never made me feel pressured to walk out of the dealership with a car that day, which I really appreciated since I like to think on big choices. The next day I'd decided I wanted to drive it again and if I still loved it, I'd buy it. Josh Strickland got me the keys and drove with me, and told me again of some general know how of cars and dealerships when I asked him about a few things on the Carfax. I was still in love with the car but just a little hesitant on the price. My dad was there as my cosigner, and he and Josh worked out a fair price for both parties. Never once was Josh rude or unaccepting of what we were looking for, and I really appreciate his willingness to go that extra mile! I was turned over to Mark Minter (who was on my file from a previous e-mail inquiry for another vehicle) and Mike McCormack the finance manager who helped me get through the paperwork and dozen or so more questions I had (again, noobie first time car buyer). Mark was wonderful and kept us company the whole time we waited for forms to be drawn up and whatnot, told us some cool stories of his time working at dealerships. I learned even more from Mike, who didn't pressure me into buying anything extra that he felt wasn't necessary for my situation or vehicle. About a week after walking out of the dealership, I was very dismayed to find I had a sensor error that was making my dashboard lights very festive. "Jeez," I thought, "This is the nightmare scenario of buying a used car. Something is wrong already." I was very troubled at the idea of having to deal with this issue, and thought for sure the dealership would tell me tough luck. Wrong! I brought the car in and they replaced the sensor free of charge, and even gave me a brand new 2018 Forester to drive around in while they did it. They were so kind and took excellent care of me. TL;DR: Worked with 5 different people about buying a car and they were all professional, personable and not "all about the sale". Would recommend to anyone in the Jax area! More

Awesome Service I really appreciated the prompt attention I received upon arriving for my oil change. Danny kept me updated with the progress of my vehicle and I was I really appreciated the prompt attention I received upon arriving for my oil change. Danny kept me updated with the progress of my vehicle and I was impressed with how quickly it went! That was very much appreciated as I had my 2-year old son in tow! More

Great experience with the service department~ This is my second car from this dealership and I always take it there for service. They are friendly, helpful, knowledgeable, and timely. Great job! This is my second car from this dealership and I always take it there for service. They are friendly, helpful, knowledgeable, and timely. Great job! More

Exceedingly Professional Had a very professional and stress free experience with my sales person Mr. Sean Lee. He never pressured me and was very knowledgeable and thoughtful. Had a very professional and stress free experience with my sales person Mr. Sean Lee. He never pressured me and was very knowledgeable and thoughtful. Best dealer and staff in town and with the best selection of cars as well..Two thumbs up Subaru of Jacksonville!!! More

The people work in Subaru treat nice and help us too Thank you so much for helping us and I made the right choice to choose the best dealer Subaru. The people are so helpful and nice. Thank you so much Thank you so much for helping us and I made the right choice to choose the best dealer Subaru. The people are so helpful and nice. Thank you so much from my kids and me More

Outstanding Experience Once you realize Subaru is an superior product I recommend you go to the professional's at Subaru of Jacksonville. I was recommended by a friend to s Once you realize Subaru is an superior product I recommend you go to the professional's at Subaru of Jacksonville. I was recommended by a friend to sales associate Sabino Martinez. Sabino worked with me to get the product I wanted & was treated with courtesy & fairness through the entire process. Once my vehicle arrived he answered all my questions in a way that demonstrated he truly cared about building relationships & service after the sale. I live over 2 hours from Jacksonville & it was worth it. I encourage you to give the team at Subaru of Jacksonville the opportunity to make ypu happy! More

Great Service, great car! Thanks, Jerry Johnson, for helping me get my 2018 Outback. Everyone at this dealership is friendly and willing to help. I love my new red car!! Thanks, Jerry Johnson, for helping me get my 2018 Outback. Everyone at this dealership is friendly and willing to help. I love my new red car!! More

Stellar Customer Service - as always! I pulled in just for a scheduled oil change-- only to have my battery literally die in the bay. Even tho I was the last appt of the day Danny stayed I pulled in just for a scheduled oil change-- only to have my battery literally die in the bay. Even tho I was the last appt of the day Danny stayed late to get me taken care of. Thanks, Danny! More

Efficient buying experience From star to finish they treated my time as valuable. I did not have to spend my entire day haggling for a decent price or processing the purchase pap From star to finish they treated my time as valuable. I did not have to spend my entire day haggling for a decent price or processing the purchase paperwork. Another think I liked here that did not happen was the other sales people did not try to scoop a deal out from under the person I was working with. This happened at every other dealer I went to and I just find that a distasteful practice among coworkers. More

Second Car, First Subaru After my very first car finally gave up on me last week, the prospect of finding a new one seemed daunting. But David Dombrowski ensured that the expe After my very first car finally gave up on me last week, the prospect of finding a new one seemed daunting. But David Dombrowski ensured that the experience was nothing but pleasant and represented the Subaru brand well. He was friendly and informative, allowing me to explore different options while also managing my expectations. Leasing was unfamiliar territory, but was the best choice for me right now. David helped me secure a monthly rate I feel comfortable with and ultimately a car I'm proud of -- thank you so much! More