Subaru of Jacksonville

Great Experience All Around From the initial walk in to the purchase the entire experience was great. I was never pushed with the "hard sell" routine common with some dealers. T From the initial walk in to the purchase the entire experience was great. I was never pushed with the "hard sell" routine common with some dealers. The salesman, John Pitts, listened to what I wanted and expertly answered my questions. He responded promptly to my request for a quote via e-mail with a fair offer. I was also given what I considered a fair offer on my trade too without a "low ball," again common with some dealers. The closing financial experience with Mike McCormack was smooth and efficient. It was noticeable that the employees at this dealership were proud to work there and were all pleasant to deal with. I look forward to a long standing relationship with my new Outback. More

Helpful Service The service staff were helpful and explained services clearly. Also, provided transportation while car was serviced. They called with updates and re The service staff were helpful and explained services clearly. Also, provided transportation while car was serviced. They called with updates and recommendations to fully service car. More

Outback Battery Issues We were having some battery issues with our 2016 Outback. Called the dealership and they got us in right away and we ended up with a new battery at We were having some battery issues with our 2016 Outback. Called the dealership and they got us in right away and we ended up with a new battery at no charge with a warranty no less! They are always professional and fair. More

No Hassle This Subaru dealership was top notch! Jerry provided a very positive experience and went above and beyond to make sure we got exactly what we wanted, This Subaru dealership was top notch! Jerry provided a very positive experience and went above and beyond to make sure we got exactly what we wanted, he was never pushy. We ordered our Subaru and it was well worth the wait. The entire process was smooth and everyone professional. More

Great Experience! Circumstances had 95% of my transactions being done online.. Emails were quickly answered. Negotiations were pleasantly smooth. Very pleased with the Circumstances had 95% of my transactions being done online.. Emails were quickly answered. Negotiations were pleasantly smooth. Very pleased with the experience, cost and car. More

Professional, Friendly and Helpful. Had a frustrating experience getting my windshield replaced which resulted in my having to get eyesight re-calibrated at Subaru of Jacksonville. St Had a frustrating experience getting my windshield replaced which resulted in my having to get eyesight re-calibrated at Subaru of Jacksonville. Steven Wall listened patiently as I "vented" and then arranged for the re-calibration along with a courtesy car for my use. His patience, professionalism and timely assistance was a refreshing contrast to my previous experience with the windshield replacement company. I've never had a negative experience at Subaru of Jacksonville. More

Excellent Overall We expressed interest in a specific car online (after hours) and were called first thing in the morning by Savannah to set up a time to come in and te We expressed interest in a specific car online (after hours) and were called first thing in the morning by Savannah to set up a time to come in and test drive. She was very helpful and told us that we could always stop by or call her back if we had any questions since we weren't sure when we would be able to schedule. We stopped by this afternoon and were helped by Nando who was welcoming and friendly from the get go! He walked myself and my husband through the entire car both before and during the test drive, which really helped me feel more comfortable as an admittedly timid driver. I felt none of that "dealer pressure" that you hear horror stories of. Nando was explained to us their dealership and their values, but also let us know that there was no ill will if we decided this wasn't 100% what we wanted. He walked us through each and every step and worked hard to make sure we felt confident with the entire experience. His honesty and up front attitude was much, much appreciated!! Everything was explained, no detail uncovered. We felt that we paid a fair price for the car and appreciated everyone who worked with us and listened to what we felt comfortable with. Thank you Nando again for an excellent experience and a beautiful car! I couldn't have asked for a better experience today! More

Great buying experience Nando and Savannah were both kind and extremely helpful in finding my wife a car that she felt both safe in and happy with. Nando was professional and Nando and Savannah were both kind and extremely helpful in finding my wife a car that she felt both safe in and happy with. Nando was professional and friendly, but most importantly, honest. We are satisfied with our experience today More

Best car buying experience in my life I’m 65 and was looking for larger vehicle . I’d been to 3 dealerships prior, none Subaru . On my way to a local Hyundai dealership ) I had a Hyun I’m 65 and was looking for larger vehicle . I’d been to 3 dealerships prior, none Subaru . On my way to a local Hyundai dealership ) I had a Hyundai to trade) I stopped in here to just look. I had a Subaru Forester in the late 1980s. I was immediately greeted and assigned a salesperson, Jerry Johnson. In our casual conversation he told me how long he and others had worked there. Impressive . Jerry is mature, knowledgeable, and calming . He listened to my “ must haves”, educated me on the vehicle I was looking at, and we drove it as he explained everything feature in detail. I was going to order a car with the package and color I wanted, but in the cordial negotiation he presented a car on the lot with everything but the color I wanted. I took the deal. From then everything sped up , I was accomdated for my time restrictions, trade in, and a host of other details. I drove the new car home. The rest of the deal continued the next day where Jerry had my new car cleaned up, we reviewed the booklets and features, made an appointment for a thirty day check up, programmed my features, filled up the tank, had me tour the facility and meet the employees. Then off I went. I feel that this dealer has created a true customer satisfaction culture . Everyone I met had the same attitude . Jerry wanted me to understand the vehicle , but didn’t pressure me at all . He was supportive of my specs and needs. He did everything he said he would . I truly believe I can call or stop in at any time if there is a car issue. I got a fair price. I’m confident that my Crosstrek will last for years . Glad to be a Subaru owner again . Thanks Jerry. More

The Dealer you always wanted Juan is the guy you hope to work with at a dealership: no pressure, aware of your needs, keeps his word. We had a code pop before we left the lot and Juan is the guy you hope to work with at a dealership: no pressure, aware of your needs, keeps his word. We had a code pop before we left the lot and he comitted to getting it fixed. When the repair quote came with a few more zeros than expected on the end, Juan, Ken and Sojax didn’t hesitate and took care of the repair. You don’t find that kind of commitment to the customer just anywhere. More